Buick GMC of Beaverton

Poor customers service & route No buddy buy car this dealer the r poor service not respect customers Am never recommend any buddy buy car this dealer the r poor service other respec No buddy buy car this dealer the r poor service not respect customers Am never recommend any buddy buy car this dealer the r poor service other respect customers More

Horrible Experience ZERO STARS DO NOT COME HERE! I called ahead on Friday to come down and look at a vehicle on the lot. (I should also state that we drove more than 4 hours with an DO NOT COME HERE! I called ahead on Friday to come down and look at a vehicle on the lot. (I should also state that we drove more than 4 hours with an infant to come here.) First thing the dealer texted me Friday night saying they still had the silver vehicle we wanted to look at. I wanted to look at the black vehicle. So I told him we were more interested in the black one. He said that if there was any change he would let me know as I told him we would be driving down the next morning. Well we arrived at the time that I told him and I should note I had not received any other calls or texts from him. So when we went to look at the vehicle they told us they could not locate the keys. Really you lose the keys! So they told us to look at a different make/model which was unclean and not what I wanted at all. They told us the best they could do was get a new key on Monday. This was after they already knew we drove 4 hours to come there to look at that vehicle. I told the lady now that wasn't an option for us we had to get home. I even called her later in the day for an update and they she called me back 3 hours later to say she hopes I come in on Monday. Needless to say they lost that deal we went and bought the same vehicle from another dealership that day. I would never in my life go back here. I wish I could give less than one star More

Dishonest and disrespectful STAY AWAY FROM THIS DEALERSHIP! We were in search of a used van, and my husband found this dealership had several that we were interested in. We went STAY AWAY FROM THIS DEALERSHIP! We were in search of a used van, and my husband found this dealership had several that we were interested in. We went to check them out, and see if one met our needs. All, except one, had a price tag on them. We asked Nate, the salesman, what the price of it was. He said "most likely the same as the others". After test driving that one, we decided to get it. We, of course, had to try to negotiate a little bit, but Nate was stating the price was firm at that number, and there's no room for negotiation (trust me, we are negotiators and would normally NEVER pay full price for a used vehicle - but, there is "business" behind these vans). We made it very clear to Nate that we were ONLY interested in that van IF the price was that number. Walking back into the office, I reiterated this point, with the clarification that of course it could be less, but not more. I was in a hurry, and made it clear to Nate that I needed to get out of there in 30 minutes and to please hurry up and get the necessary paperwork done. This was an easy deal, price was set, we had our own financing, so just get it done. No need to talk financing or anything, just fill out what's needed to sell us the car. Then, the ridiculousness, and the oh-so-stereotypical used car buying experience began. After Nate plugged a bunch of our confidential information into their computer system, he disappears. Without a word, just gets up and disappears. After a good five minutes (remember, I needed to get out of there) he comes back with the sales manager. OF COURSE, the price of THAT van is higher. Why on god's green earth could Nate not have checked the price first, since we had made it very, very clear and we had AGREED on that price. At the point he realized his mistake, why could he not have been honest with us and told us to our face? Why the disappearing act and having the sales manager come up to deliver that information? It was so sleazy, and so stupid and then, the sales manager's "we pride ourselves in being honest..." - SERIOUSLY?!?!? And, it gets better. We decided we were not going to deal with them any longer, plus I really needed to get to my next appointment. I asked Nate to show me that he was deleting all the confidential information out of their system - no need for them to have that. I walked around the desk to look at the monitor, only to find out he had actually been filling out a CREDIT application, even though there was no need for that. He claimed they use that same form for other things. I highly doubt it! He made an attempt to delete, but kept messing up, so the data wasn't deleting. I work with computer systems, and in some capacity they all work the same, so I told him what to do. He then handed me the keyboard to do it myself. As far as I know, I did, but who knows - at least with his instruction on how he'd look up a customer record, it didn't find it after I was done. But, if I EVER see any mailers come from that dealership I will know how they got my info, and I will promptly pay them a visit to have it fully deleted. Had Nate just been honest and up front, this would have ended so differently. The difference in price between the vans was small in the grand scheme of things. Had we been treated with respect and honesty, we would have looked at one of the other vans. It is surprising that the sales manager didn't hold Nate accountable for the price he'd negotiated. But, it's all about the numbers in business, isn't it!?!? Who cares about the customer in the end. STAY AWAY FROM THIS DEALERSHIP if you want to be treated with respect and honesty! There are others out there who are willing to do so (we have found one since). More

bad customer service We called the dealership to come in and look at a vehicle we were interested in. Told the salesman(1) we would be there in 15 minutes. He sent a tex We called the dealership to come in and look at a vehicle we were interested in. Told the salesman(1) we would be there in 15 minutes. He sent a text back with a "see you in a few" and some photos. A minute before arriving, he sends another text saying to check in with another salesman (2). Upon arriving we meet salesman (3) a nice young gentleman. We told him we were there to see salesman (1 or 2). He could not locate either, then he learned that Salesman (1) had just left and (2) was busy. So he took us for the test drive. We liked the vehicle and this salesman (3), however he was moving onto another job the next day. So he gave us the business card for salesman (2). Texted salesman (2) the next day as well as salesman (1) to let them know we were coming back in. They said ok see you then. Upon arriving salesman (1) off till Tuesday, salesman (2) busy. So we ended up with salesman (4). Immediately I did not care for this guys attitude, he was a bit rude, abrupt, and condescending. In sitting down with him I clearly told him I was already pre-qualified and the terms I wanted and what we needed. In running the KBB value for our trade (which he had not yet seen), I tried telling him it was a special edition, he did not want to listen and again came off as condescending. He low-balled the KBB value, he left it at the default mileage (30K more then our vehicle had) plus he did not go thru and select the options that it had. so the value he stated was way lower then what it really was. He then disappeared for 20 minutes with our DL's, title, and keys. Came back and gave us way off what we told him we were approved at, and way below the KBB value of the trade. Told him no thanks. He had to go into the back room 3 separate times, because he kept forgetting the items we gave him. Wonder if that was so we would have to take another hour to drive back. Bad experience do not recommend. More