Buick GMC of Beaverton

The sales person hardly spoke a few sentences in an hour of the test drive. The car's hood had issues opening. After the drive I expressed my concern about the spongy feeling brake pedal which he just ignor of the test drive. The car's hood had issues opening. After the drive I expressed my concern about the spongy feeling brake pedal which he just ignored blatantly pointing to the Carfax report. "Look at the Carfax report." I asked him if there were any accidents this car had been in. He replies "look at the Carfax report". Now I maybe in my twenties but I do know that not everything that breaks in a car is reported to Carfax. Many dealers are honest about it and tell you if there was any damage that does not show up on the car. Another issue was with transfer of plates. This guy blatantly refused to accept plates from my previous car onto this one. I called the DMV to confirm if i can use the plates from my old car on this new potential car. He said yes that is totally legal and should be done to avoid unnecessary fees. Car buying experience is a stressful process and this sales person just made it more stressful and humiliating for some reason. Never going there again. More

There were so many disappointing things about this purchase, I'll detail the 3 that stand out: 1. We originally bought a SLT sierra that was still in-transit. A couple days after giving them our d purchase, I'll detail the 3 that stand out: 1. We originally bought a SLT sierra that was still in-transit. A couple days after giving them our down payment and signing the paperwork we decided we wanted an AT4 (also in-transit) which meant a bigger price tag and more commission for our salesman, Mike G.. When I asked him if we could switch he said the sales manager might not go for it because changing our minds would make us look like we weren't serious about buying the truck. What? How are we not serious if we already signed for a loan? We were prepared to pay the price difference in cash. When I questioned the finance manager about why Mike would have said that, she said that this had happened in the past and the deal totally fell apart so he was probably afraid to lose the original commission. Obviously, any commission was more important and possibly more commission and a satisfied customer. Turned out it was no problem for the sales manager and we did the paperwork on the AT4. 2. Buick GMC of Beaverton makes a big deal about the fact that they do not mark up their vehicles because of the current shortage. Beware, there's always a catch. If you buy a "In-transit" vehicle from Buick GMC be prepared to wait months. First of all, when you buy a vehicle that's on it's way from the factory, Buick GMC does not take a deposit. They make you do all the paperwork and sign for a loan. Although this wasn't ideal we wanted this specific model and options and with the current shortage we trusted that this was just the way things are in the current market. So we wrote a check for A LOT (tens of thousands) for a downpayment and signed the loan paperwork. We have since learned that this is actual un-ethical practice. We purchased this vehicle that was in-transit in October with an estimated arrival date of November 30th. Mike G. did advise us that there could be a 2-3 week delay past the original ETA. Over the next 3+ months our delivery date changed several times, we were given several different and conflicting explanations at to what was going on. Finally after weeks of calling and being the squeaky wheel they admitted that the vehicle had been sitting in a overflow lot of cars with missing parts and there was no telling when it would arrive. They then finally agreed to compensate us for the unacceptable delay and inconvenience. After all, we were making payments on a truck we didn't have. Finally after almost 4 months (feb), our vehicle arrived. This should have been the end of it and I could have said that we would return to Buick GMC in the future because they did try to make up for the hassle. However once we got the vehicle we found two small dents on the truck. We reported this to our salesman, Mike, it took almost a week for them to "approve" the repairs. They said GM and the dealership had to decide who was going to pay for the repairs. That shouldn't have been a reason for us to have to wait for the repairs to be done. It should have been "come in, we'll fix it" and they can figure out the rest behind the scenes. Well, after having the truck for a week Mike then said they not be fixing one of the dents, insinuating that we caused the damage. We went back and forth for a couple days and they still won't fix it. At this point we're over it and will just pay to get it fixed ourselves. So Buick GMC got lot of money from us and we got a less then pristine truck. I refuse to spend my time squabbling over the measly $200 it going to cost to fix. I'd rather spend the time writing reviews so other will know what to expect and l be filing an consumer complaint with the OR Attorney General, the BBB and GMs CSS (Customer Satisfaction Survey. If you decide to do business with Buick GMC of Beaverton, just know what you might be getting yourself into. More

I purchased a 2022 Sierra truck in September 2021 at which time the salesperson told me that it would take 2-3 weeks, a month max to receive my vehicle off production from Detroit. According to their la which time the salesperson told me that it would take 2-3 weeks, a month max to receive my vehicle off production from Detroit. According to their latest update (which are rare), I will not be getting my new truck until January 2022. In addition, I was lied to by the salesperson as on November 10th, he told me that the truck was on the freight line and would be arriving in 2-3 weeks. The beginning of December came and went, and no truck. The salesperson then told me that the latest update they had was actually November 3rd, and that they were still waiting for parts for the truck. The most frustrating part of this is the dishonesty and lack of transparency from the salesperson and dealership. No one was up front with the production delays and provided false information. I would not recommend working with this dealership. More

I recently came in for a routine fluid change and was greeted by the sweetest and energetic girl. She was very informative while keeping her smile and demeanor always bubbly and happy to be there abd see greeted by the sweetest and energetic girl. She was very informative while keeping her smile and demeanor always bubbly and happy to be there abd seemed to really enjoy working with customers which is quite pleasant since there have been many occasions i couldn't wait to leave. I hope this review doesnt go unnoticed because Makayla Evola is a absolute gen and a asset to your company! Sincerly, A grateful customer More

They will not fully disclose known recalls and will lie to protect themselves. They have been cold and rude when I have tried to deal with them directly. The car I purchased from them needed an engine repl to protect themselves. They have been cold and rude when I have tried to deal with them directly. The car I purchased from them needed an engine replacement 2 months after I bought it. I didn't own it long enough to even have the oil changed or receive my plates. Buy elsewhere!!! More

DO NOT EVER get or sell a vehicle at BUICK GMC OF BEAVERTON!!!!! We bought our suburban in JUNE of 2020 and they have YET to register it, we have called multiple times to get them to do it over the c BEAVERTON!!!!! We bought our suburban in JUNE of 2020 and they have YET to register it, we have called multiple times to get them to do it over the course of the entire year. NOW we go to sell it back to them and they’ve had it for 12 days stating it’ll only take a week for everything to be finalized. I’VE BEEN CARLESS FOR 12 DAYS!!! Now they claim that it’ll take up to 4 weeks for them to do everything and get our money for it BECAUSE THEY REALIZED TODAY THEY WERE MISSING A SIGNATURE!!!!!! 😡 mind you we have payed for them to register it and have not gotten any registration or money back from it AND we’re now TWO DAYS LATE on the payment!! 😡 F*** this place I’m taking my truck back and they’re about to hear negative reviews from as many sources as I can think of!!!!!!!! More

Paid for a car in cash and never received the title! 6 months later we're out nearly $7000 and have a car that we're legally unable to drive! We purchased a vehicle from Buick GMC of Beaverton in Janua months later we're out nearly $7000 and have a car that we're legally unable to drive! We purchased a vehicle from Buick GMC of Beaverton in January of 2021. We paid for this vehicle in cash and were promised that the title of the vehicle would be sent to us within 30 days. We have contacted this dealership multiple times to obtain the title that is rightfully ours for the vehicle we paid for in full, and have been given the run around with their staff. Their licensing clerk is conveniently never in the office, and the sales department passes the buck. The DMV is able to see the title status through their online software and it still hasn't been put into our name. We have filed a complaint with the Oregon State DMV Dealer Investigation regarding this issue. It has now been 6 months since we purchased this vehicle and we still haven't received the title. We're no longer able to drive the vehicle because the temporary registration that we were provided has expired! Do yourself a favor and avoid this dealership at all costs. This dealership sells cars that they do not have the titles for!!!! More

Maurice and Jason were extremely helpful and professional. They were very responsive. I flew in from Sacramento and they assisted me every step of the way. The vehicle was as they described professional. They were very responsive. I flew in from Sacramento and they assisted me every step of the way. The vehicle was as they described and in very good condition. More

I was interested in purchasing a used car for $24,000. I called with 2 questions. I spoke to Jerome, I guess (he mumbled his name intentionally cause he probably got reported already before to management fo called with 2 questions. I spoke to Jerome, I guess (he mumbled his name intentionally cause he probably got reported already before to management for unprofessional behaviour) So I asked this Jerome guy if there are any cracks in the windshield. It seemed to me I was already asking too much. He said, "Uhmm, I don´t see any...uh". Second question: Any cuts in the seats? That was already too much for him, he got upset and rude saying it is a used car (Really, is it??? What a surprise genius!) I should buy a new car if I am worried about defects, cause all their cars have defects (good to know but very unprofessional comment). I asked for his name again and to talk to the manager. He laughed and hung up on me. I call the front desk asking to speak to the General Sales Manager, Ira Jones. But then I had "Jimmy" on the line. Jimmy did not want to confirm the rude guy´s name I was talking to earlier. In the end, he just said, I should move on and buy somewhere else. You just lost a sale of 24,000 USD !!! But earned another negative feedback which will cost you more potential customers. And I will make sure, to let the real General Manager know what´s going on down there. More

I worked with Jason to trade in my car and get a used one. He was very helpful and respectful of my time and working with finance to help make the deal. I have had bad experiences with other dealers and one. He was very helpful and respectful of my time and working with finance to help make the deal. I have had bad experiences with other dealers and so this was a welcome change. Would buy from again. More