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Buick GMC of Beaverton
Portland, OR
279 Reviews
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Showing 279 reviews
September 19, 2016
Dishonest and disrespectful STAY AWAY FROM THIS DEALERSHIP! We were in search of a used van, and my husband found this dealership had several that we were interested in. We went STAY AWAY FROM THIS DEALERSHIP! We were in search of a used van, and my husband found this dealership had several that we were interested in. We went to check them out, and see if one met our needs. All, except one, had a price tag on them. We asked Nate, the salesman, what the price of it was. He said "most likely the same as the others". After test driving that one, we decided to get it. We, of course, had to try to negotiate a little bit, but Nate was stating the price was firm at that number, and there's no room for negotiation (trust me, we are negotiators and would normally NEVER pay full price for a used vehicle - but, there is "business" behind these vans). We made it very clear to Nate that we were ONLY interested in that van IF the price was that number. Walking back into the office, I reiterated this point, with the clarification that of course it could be less, but not more. I was in a hurry, and made it clear to Nate that I needed to get out of there in 30 minutes and to please hurry up and get the necessary paperwork done. This was an easy deal, price was set, we had our own financing, so just get it done. No need to talk financing or anything, just fill out what's needed to sell us the car. Then, the ridiculousness, and the oh-so-stereotypical used car buying experience began. After Nate plugged a bunch of our confidential information into their computer system, he disappears. Without a word, just gets up and disappears. After a good five minutes (remember, I needed to get out of there) he comes back with the sales manager. OF COURSE, the price of THAT van is higher. Why on god's green earth could Nate not have checked the price first, since we had made it very, very clear and we had AGREED on that price. At the point he realized his mistake, why could he not have been honest with us and told us to our face? Why the disappearing act and having the sales manager come up to deliver that information? It was so sleazy, and so stupid and then, the sales manager's "we pride ourselves in being honest..." - SERIOUSLY?!?!? And, it gets better. We decided we were not going to deal with them any longer, plus I really needed to get to my next appointment. I asked Nate to show me that he was deleting all the confidential information out of their system - no need for them to have that. I walked around the desk to look at the monitor, only to find out he had actually been filling out a CREDIT application, even though there was no need for that. He claimed they use that same form for other things. I highly doubt it! He made an attempt to delete, but kept messing up, so the data wasn't deleting. I work with computer systems, and in some capacity they all work the same, so I told him what to do. He then handed me the keyboard to do it myself. As far as I know, I did, but who knows - at least with his instruction on how he'd look up a customer record, it didn't find it after I was done. But, if I EVER see any mailers come from that dealership I will know how they got my info, and I will promptly pay them a visit to have it fully deleted. Had Nate just been honest and up front, this would have ended so differently. The difference in price between the vans was small in the grand scheme of things. Had we been treated with respect and honesty, we would have looked at one of the other vans. It is surprising that the sales manager didn't hold Nate accountable for the price he'd negotiated. But, it's all about the numbers in business, isn't it!?!? Who cares about the customer in the end. STAY AWAY FROM THIS DEALERSHIP if you want to be treated with respect and honesty! There are others out there who are willing to do so (we have found one since). More
by MJW
Employees Worked With
Nate, Sales Manager
February 10, 2016
Worse Experience of OUR lives. Our first car buying experience and we absolutely hated it. Scheduled an appointment and had to wait on our sales rep. Greeted us with a full mouth of Our first car buying experience and we absolutely hated it. Scheduled an appointment and had to wait on our sales rep. Greeted us with a full mouth of food and dirty hands. Mentioned to us a few times that we interrupted his lunch. Were told the price was negotiable but that was a lie. Price was set and it wasnt going to budge, Drove over an hour to get the dealership and now the price wasnt negotiable? The whole process took over 6 hours. Had no coffe or refreshments available. Finance lady was so UNPERFESSIONAL and extremely rude. Told the car was inspected by professional mechanics and the car was in excellent condition. Came back home and got the car checked out by Capital Toyota and BEHOLD>>> The alignment was way off and needed to purchase a set of new tires. PLease dont waste your time or emotions and head over to a dealership that will treat you with kindness, honesty and care. Dont let someone treat you like your a burden. Spend a little extra money but leave with a smile on your face and not a a frown and gray hair! More
by luvluveli
Employees Worked With
Colton, Shelley
September 04, 2015
bad customer service We called the dealership to come in and look at a vehicle we were interested in. Told the salesman(1) we would be there in 15 minutes. He sent a tex We called the dealership to come in and look at a vehicle we were interested in. Told the salesman(1) we would be there in 15 minutes. He sent a text back with a "see you in a few" and some photos. A minute before arriving, he sends another text saying to check in with another salesman (2). Upon arriving we meet salesman (3) a nice young gentleman. We told him we were there to see salesman (1 or 2). He could not locate either, then he learned that Salesman (1) had just left and (2) was busy. So he took us for the test drive. We liked the vehicle and this salesman (3), however he was moving onto another job the next day. So he gave us the business card for salesman (2). Texted salesman (2) the next day as well as salesman (1) to let them know we were coming back in. They said ok see you then. Upon arriving salesman (1) off till Tuesday, salesman (2) busy. So we ended up with salesman (4). Immediately I did not care for this guys attitude, he was a bit rude, abrupt, and condescending. In sitting down with him I clearly told him I was already pre-qualified and the terms I wanted and what we needed. In running the KBB value for our trade (which he had not yet seen), I tried telling him it was a special edition, he did not want to listen and again came off as condescending. He low-balled the KBB value, he left it at the default mileage (30K more then our vehicle had) plus he did not go thru and select the options that it had. so the value he stated was way lower then what it really was. He then disappeared for 20 minutes with our DL's, title, and keys. Came back and gave us way off what we told him we were approved at, and way below the KBB value of the trade. Told him no thanks. He had to go into the back room 3 separate times, because he kept forgetting the items we gave him. Wonder if that was so we would have to take another hour to drive back. Bad experience do not recommend. More
by msberalt
Employees Worked With
Colton
August 26, 2015
One bad apple can spoil it for the whole team On my first visit to Buick GMC of Beaverton, I encountered a sales associate named Larry. He was extremely pleasant, professional and helpful. I exp On my first visit to Buick GMC of Beaverton, I encountered a sales associate named Larry. He was extremely pleasant, professional and helpful. I expressed my budget and model preferences and Larry took the time to show me what was available. I agreed to come back with my son to view the car he had shown me to see if he liked the car. Larry continued to follow up with me in an attempt to ensure that he could provide us with a car we would be happy to own. Unfortunately, he was not on duty when we returned. Although Larry had enlisted the help of a salesperson named Zach, he was busy with another customer so we were handed off to Mike. Things deteriorated exponentially at that point. When I told Mike our needs, he showed us what was available online within our lower cash price range. Although we wanted to pay cash, we were willing to up our price range and finance if necessary. Nothing caught our eye in the lower range and rather than work just a little harder to make the sale, Mike suggested that we "go to 82nd street where you might find a car matching your cash budget but you'll probably get a car that has something wrong with it because they don't have quality cars". At that point, I felt entirely insulted and left. We went to a different dealership and bought a $16k vehicle. It's too bad that this dealership doesn't have more salespeople like Larry. We would've made a deal with him. Mike, on the other hand, just lost a lucrative sale for Beaverton GMC and the possibility of positive referrals and repeat business. We'll never go back there again, nor would I recommend this dealership to anyone. More
by comw
Employees Worked With
Larry, Zach, Mike
July 20, 2015
The WORST dealer I've dealt with! I'm a busy guy, I don't have time to go spend a few hours buying a car. I knew what I wanted and how much I could afford. So I called this dealer, tol I'm a busy guy, I don't have time to go spend a few hours buying a car. I knew what I wanted and how much I could afford. So I called this dealer, told Kyler exactly what I wanted and what I could pay. Gave him my info and he processed the credit application. He told me that he could do it, so I drove 45min. to pick up a new GMC Sierra. When I got there he told me that they could not do what I wanted. It's really annoying how these guys just lie to people and waste their time. I will not go back to Buick GMC of Beaverton that's for sure. More
by A.R.
Employees Worked With
Kyler
March 03, 2015
Defective Brand New Car I am extremely disappointed with my brand new Buick purchase from this dealership. They sold me a defective car!!! Their "competent engineers" can't f I am extremely disappointed with my brand new Buick purchase from this dealership. They sold me a defective car!!! Their "competent engineers" can't figure out whats wrong with the car ...Surprise, Surprise, Surprise!!! More
by Raj
Employees Worked With
Sales Manager
January 29, 2015
A pleasant expericnce. How do I put this. Everywhere I turned, they were there to help me. I was just looking for a used vehicle. A gal named Jenny helped me every step o How do I put this. Everywhere I turned, they were there to help me. I was just looking for a used vehicle. A gal named Jenny helped me every step of the way. Had an issue with the way it was idling, they fixed it. I called to get the appt. on the issue, they asked when I would like to bring it in. They were all over it. Ethan the Service Manager, took care of the problem immediately. What a pleasant surprise and experience, when all I did was buy a used vehicle. All in all I would like to say, "Thank You Very Much". More
by J R
Employees Worked With
Jenny K.
October 01, 2014
Purchased a great used car - easy peasy! I found a vehicle online that I was interested in taking a look at. I'd been searching for a while for this particular vehicle and it looked to have I found a vehicle online that I was interested in taking a look at. I'd been searching for a while for this particular vehicle and it looked to have exactly what we needed and at a competitive price. I called to ensure they still had it prior to driving out as these have been selling pretty quickly around Portland and it was a Monday - you never know what kind of activity they may have had over the weekend. They confirmed they had it so I came in the next day. When I arrived the gentleman that greeted me was polite and helpful, asking what I needed. It was as if they were expecting me and knew what vehicle I was interested in from just that quick 10min call the night before! While the gentleman I had spoken to the evening before was not available, Tom Pollock was. He was great! We took the car out for a drive, he pointed out several features, discussed my needs and matched what I shared to the features of the vehicle. Having been in sales for over 25 yrs myself, my expectations for a sales process are pretty high. Tom exceeded those expectations. In fact, the whole team did. We worked out all the details with my trade-in, my financing and within a short amount of time I was moving my son's car seat to a new car! In fact, the Service Dept had already taken care of a minor factory recall repair which meant I didn't have to come back to have that done! I would recommend this dealership and team to anyone who wants an easy, no pressure, seamless process! More
by gailcuts
Employees Worked With
Tom Pollock, Mike, Dennis
January 25, 2007
Last month I bought a Pontiac GTO from Andy. He was very knowledgeable and straightforward. The financing was a bit of a hassle, but I got a fair deal in the end. knowledgeable and straightforward. The financing was a bit of a hassle, but I got a fair deal in the end. More
by rileydog
Employees Worked With
Andy
