Buick GMC of Beaverton

Worse Experience of OUR lives. Our first car buying experience and we absolutely hated it. Scheduled an appointment and had to wait on our sales rep. Greeted us with a full mouth of Our first car buying experience and we absolutely hated it. Scheduled an appointment and had to wait on our sales rep. Greeted us with a full mouth of food and dirty hands. Mentioned to us a few times that we interrupted his lunch. Were told the price was negotiable but that was a lie. Price was set and it wasnt going to budge, Drove over an hour to get the dealership and now the price wasnt negotiable? The whole process took over 6 hours. Had no coffe or refreshments available. Finance lady was so UNPERFESSIONAL and extremely rude. Told the car was inspected by professional mechanics and the car was in excellent condition. Came back home and got the car checked out by Capital Toyota and BEHOLD>>> The alignment was way off and needed to purchase a set of new tires. PLease dont waste your time or emotions and head over to a dealership that will treat you with kindness, honesty and care. Dont let someone treat you like your a burden. Spend a little extra money but leave with a smile on your face and not a a frown and gray hair! More

One bad apple can spoil it for the whole team On my first visit to Buick GMC of Beaverton, I encountered a sales associate named Larry. He was extremely pleasant, professional and helpful. I exp On my first visit to Buick GMC of Beaverton, I encountered a sales associate named Larry. He was extremely pleasant, professional and helpful. I expressed my budget and model preferences and Larry took the time to show me what was available. I agreed to come back with my son to view the car he had shown me to see if he liked the car. Larry continued to follow up with me in an attempt to ensure that he could provide us with a car we would be happy to own. Unfortunately, he was not on duty when we returned. Although Larry had enlisted the help of a salesperson named Zach, he was busy with another customer so we were handed off to Mike. Things deteriorated exponentially at that point. When I told Mike our needs, he showed us what was available online within our lower cash price range. Although we wanted to pay cash, we were willing to up our price range and finance if necessary. Nothing caught our eye in the lower range and rather than work just a little harder to make the sale, Mike suggested that we "go to 82nd street where you might find a car matching your cash budget but you'll probably get a car that has something wrong with it because they don't have quality cars". At that point, I felt entirely insulted and left. We went to a different dealership and bought a $16k vehicle. It's too bad that this dealership doesn't have more salespeople like Larry. We would've made a deal with him. Mike, on the other hand, just lost a lucrative sale for Beaverton GMC and the possibility of positive referrals and repeat business. We'll never go back there again, nor would I recommend this dealership to anyone. More

The WORST dealer I've dealt with! I'm a busy guy, I don't have time to go spend a few hours buying a car. I knew what I wanted and how much I could afford. So I called this dealer, tol I'm a busy guy, I don't have time to go spend a few hours buying a car. I knew what I wanted and how much I could afford. So I called this dealer, told Kyler exactly what I wanted and what I could pay. Gave him my info and he processed the credit application. He told me that he could do it, so I drove 45min. to pick up a new GMC Sierra. When I got there he told me that they could not do what I wanted. It's really annoying how these guys just lie to people and waste their time. I will not go back to Buick GMC of Beaverton that's for sure. More

Defective Brand New Car I am extremely disappointed with my brand new Buick purchase from this dealership. They sold me a defective car!!! Their "competent engineers" can't f I am extremely disappointed with my brand new Buick purchase from this dealership. They sold me a defective car!!! Their "competent engineers" can't figure out whats wrong with the car ...Surprise, Surprise, Surprise!!! More

A pleasant expericnce. How do I put this. Everywhere I turned, they were there to help me. I was just looking for a used vehicle. A gal named Jenny helped me every step o How do I put this. Everywhere I turned, they were there to help me. I was just looking for a used vehicle. A gal named Jenny helped me every step of the way. Had an issue with the way it was idling, they fixed it. I called to get the appt. on the issue, they asked when I would like to bring it in. They were all over it. Ethan the Service Manager, took care of the problem immediately. What a pleasant surprise and experience, when all I did was buy a used vehicle. All in all I would like to say, "Thank You Very Much". More

Purchased a great used car - easy peasy! I found a vehicle online that I was interested in taking a look at. I'd been searching for a while for this particular vehicle and it looked to have I found a vehicle online that I was interested in taking a look at. I'd been searching for a while for this particular vehicle and it looked to have exactly what we needed and at a competitive price. I called to ensure they still had it prior to driving out as these have been selling pretty quickly around Portland and it was a Monday - you never know what kind of activity they may have had over the weekend. They confirmed they had it so I came in the next day. When I arrived the gentleman that greeted me was polite and helpful, asking what I needed. It was as if they were expecting me and knew what vehicle I was interested in from just that quick 10min call the night before! While the gentleman I had spoken to the evening before was not available, Tom Pollock was. He was great! We took the car out for a drive, he pointed out several features, discussed my needs and matched what I shared to the features of the vehicle. Having been in sales for over 25 yrs myself, my expectations for a sales process are pretty high. Tom exceeded those expectations. In fact, the whole team did. We worked out all the details with my trade-in, my financing and within a short amount of time I was moving my son's car seat to a new car! In fact, the Service Dept had already taken care of a minor factory recall repair which meant I didn't have to come back to have that done! I would recommend this dealership and team to anyone who wants an easy, no pressure, seamless process! More

Last month I bought a Pontiac GTO from Andy. He was very knowledgeable and straightforward. The financing was a bit of a hassle, but I got a fair deal in the end. knowledgeable and straightforward. The financing was a bit of a hassle, but I got a fair deal in the end. More