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Buick GMC of Beaverton
Portland, OR
278 Reviews
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Showing 278 reviews
December 31, 2016
Vehicles were misrepresented as to condition and mileage. As we reside 4 hours away, we conducted many telephone conversations regarding the condition of and mileage on, the vehicle in which we were intereste As we reside 4 hours away, we conducted many telephone conversations regarding the condition of and mileage on, the vehicle in which we were interested. We were told the vehicle had no damage and was new in appearance, and that the mileage shown in the online listing was correct. After making the 4 hour drive and arriving at the dealership, we found the condition of the vehicle different than represented. There were deep gouges in the dash and a deep cut in the carpet in the cargo compartment. Mileage on the vehicle was 3000 miles higher than we were told. In the end, we decided to go ahead and purchase the vehicle in spite of these discrepancies. Then, we were told there was only one key for the vehicle. The last straw was that it still took 3 hours to make a CASH purchase, part of which involved the typical pushing of extended warranty. Though we feel we did okay on this purchase, we felt there was a bit of bait and switch going on. More
by Gabe and linda
Employees Worked With
Michael
December 28, 2016
Great experience! Sales people were great. Robert was patient enough to show me around and grap cars for me to see. Larry mentioned an additional discount which was v Sales people were great. Robert was patient enough to show me around and grap cars for me to see. Larry mentioned an additional discount which was very much appreciated. He walked me through the lease process and did a good job too. More
by Haitham
Employees Worked With
Robert, Larry
December 27, 2016
Closed during the middle of the day?! This is by far the worst experience I have ever had walking into a dealership! My husband and I had planned on getting our new Yukon today and being t This is by far the worst experience I have ever had walking into a dealership! My husband and I had planned on getting our new Yukon today and being that this dealership was closest to where we live we went there. When we arrived no one greeted us, there were no sales people to be found and after wandering around the lot for 10 minutes we went in to find someone. We found a group of sales people all sitting in what looked like a holiday party and one reluctantly asked what we needed. I told him we were there to buy a car but he said they were closed. I hadn't seen anything on the website saying they were going to be closed and I asked when they would be finished but he said they were done for the day. It's 3 in the afternoon! And no warning that they would be closed on the website! We sat in traffic and found babysitting for our kids in order to come to do car shopping! I was shocked that they had no interest in selling a car as we had cash WITH US, ready to buy! I do not recommend this dealership to anyone who wants to buy a car or be treated as a customer! More
by Nlarson
Employees Worked With
No one helped us!
December 21, 2016
New Truck Purchase Great experience. The price is what it is and Chris did everything he could to get me all incentives available to reduce my purchase price. I chose Great experience. The price is what it is and Chris did everything he could to get me all incentives available to reduce my purchase price. I chose to drive an hour rather than go to my home town dealer because they were not able to compete with the pricing that Chris was able to achieve. More
by ssenttocs
Employees Worked With
Chris Akins
December 15, 2016
Very odd problem I just purchased a new Acadia and had but 300 miles on it and was out with my wife last Tuesday night when it was very windy and rainy. At about 9 PM I just purchased a new Acadia and had but 300 miles on it and was out with my wife last Tuesday night when it was very windy and rainy. At about 9 PM near the old Stroheckers I didn't see a large branch in the road and ran over it. It got caught up in the rear undercarriage sticking out over the driver side rear wheel all the way across to the passenger side rear wheel. I could not dislodge it myself, made it home and checked it out the next morning. I sawed about 3 feet off but still could not dislodge it. I called the Dealer and they got me in immediately. Within 15 minutes they were done and charged me nothing for the work. Needless to say, I was very appreciative (and lucky that no permanent damage had been incurred). Hence my five star rating. More
by pdxbob7
Employees Worked With
Kristy
December 13, 2016
On time appt speedy work excellant services Got there early. Got out of there early nice to have coffee and cookies available nice that you now have. Fresh popcorn that is a big plus decaf coffe Got there early. Got out of there early nice to have coffee and cookies available nice that you now have. Fresh popcorn that is a big plus decaf coffee is also great More
by Chuck
Employees Worked With
Ethan. Katherine
December 12, 2016
Poor customers service & route No buddy buy car this dealer the r poor service not respect customers Am never recommend any buddy buy car this dealer the r poor service other respec No buddy buy car this dealer the r poor service not respect customers Am never recommend any buddy buy car this dealer the r poor service other respect customers More
by Deepak Bamba
Employees Worked With
Crew
October 31, 2016
Horrible Experience ZERO STARS DO NOT COME HERE! I called ahead on Friday to come down and look at a vehicle on the lot. (I should also state that we drove more than 4 hours with an DO NOT COME HERE! I called ahead on Friday to come down and look at a vehicle on the lot. (I should also state that we drove more than 4 hours with an infant to come here.) First thing the dealer texted me Friday night saying they still had the silver vehicle we wanted to look at. I wanted to look at the black vehicle. So I told him we were more interested in the black one. He said that if there was any change he would let me know as I told him we would be driving down the next morning. Well we arrived at the time that I told him and I should note I had not received any other calls or texts from him. So when we went to look at the vehicle they told us they could not locate the keys. Really you lose the keys! So they told us to look at a different make/model which was unclean and not what I wanted at all. They told us the best they could do was get a new key on Monday. This was after they already knew we drove 4 hours to come there to look at that vehicle. I told the lady now that wasn't an option for us we had to get home. I even called her later in the day for an update and they she called me back 3 hours later to say she hopes I come in on Monday. Needless to say they lost that deal we went and bought the same vehicle from another dealership that day. I would never in my life go back here. I wish I could give less than one star More
by familycustomer
Employees Worked With
Melissa, Kyler
September 30, 2016
a good experience Our salesman Kayler was probably the most helpful salesman I ever had while buying a vehicle and I have bought a lot. I live in Medford and the next v Our salesman Kayler was probably the most helpful salesman I ever had while buying a vehicle and I have bought a lot. I live in Medford and the next vehicle I buy will be in Beaverton. I looked at new pickups at Airport Chevy and their best deal was ridiculous compared to the deal I got at your dealership. I found the pickup on the internet and wasn't sure if the deal would be the same when I drove to Beaverton but it was. Your finance person was very helpful also. Just a good experience. John Davis More
by John
Employees Worked With
Kayler
September 19, 2016
Dishonest and disrespectful STAY AWAY FROM THIS DEALERSHIP! We were in search of a used van, and my husband found this dealership had several that we were interested in. We went STAY AWAY FROM THIS DEALERSHIP! We were in search of a used van, and my husband found this dealership had several that we were interested in. We went to check them out, and see if one met our needs. All, except one, had a price tag on them. We asked Nate, the salesman, what the price of it was. He said "most likely the same as the others". After test driving that one, we decided to get it. We, of course, had to try to negotiate a little bit, but Nate was stating the price was firm at that number, and there's no room for negotiation (trust me, we are negotiators and would normally NEVER pay full price for a used vehicle - but, there is "business" behind these vans). We made it very clear to Nate that we were ONLY interested in that van IF the price was that number. Walking back into the office, I reiterated this point, with the clarification that of course it could be less, but not more. I was in a hurry, and made it clear to Nate that I needed to get out of there in 30 minutes and to please hurry up and get the necessary paperwork done. This was an easy deal, price was set, we had our own financing, so just get it done. No need to talk financing or anything, just fill out what's needed to sell us the car. Then, the ridiculousness, and the oh-so-stereotypical used car buying experience began. After Nate plugged a bunch of our confidential information into their computer system, he disappears. Without a word, just gets up and disappears. After a good five minutes (remember, I needed to get out of there) he comes back with the sales manager. OF COURSE, the price of THAT van is higher. Why on god's green earth could Nate not have checked the price first, since we had made it very, very clear and we had AGREED on that price. At the point he realized his mistake, why could he not have been honest with us and told us to our face? Why the disappearing act and having the sales manager come up to deliver that information? It was so sleazy, and so stupid and then, the sales manager's "we pride ourselves in being honest..." - SERIOUSLY?!?!? And, it gets better. We decided we were not going to deal with them any longer, plus I really needed to get to my next appointment. I asked Nate to show me that he was deleting all the confidential information out of their system - no need for them to have that. I walked around the desk to look at the monitor, only to find out he had actually been filling out a CREDIT application, even though there was no need for that. He claimed they use that same form for other things. I highly doubt it! He made an attempt to delete, but kept messing up, so the data wasn't deleting. I work with computer systems, and in some capacity they all work the same, so I told him what to do. He then handed me the keyboard to do it myself. As far as I know, I did, but who knows - at least with his instruction on how he'd look up a customer record, it didn't find it after I was done. But, if I EVER see any mailers come from that dealership I will know how they got my info, and I will promptly pay them a visit to have it fully deleted. Had Nate just been honest and up front, this would have ended so differently. The difference in price between the vans was small in the grand scheme of things. Had we been treated with respect and honesty, we would have looked at one of the other vans. It is surprising that the sales manager didn't hold Nate accountable for the price he'd negotiated. But, it's all about the numbers in business, isn't it!?!? Who cares about the customer in the end. STAY AWAY FROM THIS DEALERSHIP if you want to be treated with respect and honesty! There are others out there who are willing to do so (we have found one since). More
by MJW
Employees Worked With
Nate, Sales Manager
