Buick GMC of Beaverton

Terrible customer service! We purchased the vehicle and on the same day we reported a problem by texting and calling the agent who assist us..simple concern but it pissed me of We purchased the vehicle and on the same day we reported a problem by texting and calling the agent who assist us..simple concern but it pissed me off because it takes a couple of days to received a respond. When I start texting them if we can return the vehicle I finally got their attention. Instead of being sorry for not giving any feedback they simply told me to bring it to the nearest shop to repair....I'm okay until I felt the cold and rude treatment from these people after raising my concern. Manager even told me his on leave and why I didn't left him a voicemail. He said I got a 2015 GMC so I should not expect a perfect vehicle...does it mean its normal to have a repair issue on the first day I bought the vehicle? Doesnt make any sense! We loan a 27k vehicle that should be in perfect condition regardless of how old it was. I should be driving this for a trip and not to bring to autoshop for repair. I really made a wrong choice of dealer, worst customer service I ever had!!! More

Buick GMC of Beaverton has terrible customer service, and their parent company, Lithia Motors, seems to not care. Look at the reviews and take note... their parent company, Lithia Motors, seems to not care. Look at the reviews and take note... More

This dealership was so great to work with. ..always explained every step and was pleasant to talk to about different vehicles. The sales person went above and beyond. I recommend working with ..always explained every step and was pleasant to talk to about different vehicles. The sales person went above and beyond. I recommend working with Nick Castillo and will always trust his knowledge of the vehicles I was interested in looking at. More

Had a chance to test drive and offer on a vehicle, worst experience i ever had , walk out of there fast experience i ever had , walk out of there fast More

Manny is service oriented and follows through on what he says, great experience test driving a few cars there! says, great experience test driving a few cars there! More

I wish I could give this place zero or even minus five stars!!! Unprofessional, irresponsible people work there, especially sale representative Mike! We were interested in RAM truck, that was just posted stars!!! Unprofessional, irresponsible people work there, especially sale representative Mike! We were interested in RAM truck, that was just posted with no pics and few information. When I called to request pics and more information, they said that they haven’t even received that vehicle yet; meanwhile they took my number to call back when truck is here. So, they got the truck, pictures were finally up. Nobody called me back! After pics were posted I called them to make an appointment, however it was a good deal and my husband decided to get there the same day. And we were assured that they would hold that truck, my husband explained that he is leaving work earlier just because to make there on time and we will get there around 3 pm. So we drove almost two and a half hours in order to find out that truck was sold already!!!! In the morning!!!! Really??? And how careless these people are for not even letting us know, so we wouldn’t even get to our car and start driving, and how disrespectful they are for not keeping their word!!!! At least they could have called us and let us know that it was sold before or while we were driving to the dealership. “I am sorry, I will let Mike know that he made a mistake “ that’s all what we got… so angry with this place and people! More

Never heard back from them. Not sure what else to write since there was never any contact. Not sure what else to write since there was never any contact. More

I’ve never in my life have felt so embarrassed, ridiculed.. I do not recommend going to this dealership. Out of every dealership I’ve been (over 20) this one did it . I went in to see a truck I was ridiculed.. I do not recommend going to this dealership. Out of every dealership I’ve been (over 20) this one did it . I went in to see a truck I was going to trade in my car for , took them a sec to actually acknowledge us standing in the front door . So guy comes & brings the keys too show us the truck , you know we kinda were a lil unsure because honestly out of all the dealership this was the worst customer service we have had .. so we get told to check out the truck because there was more people waiting for the guy , were fine with that, we payed no attention to it . Keep in mind since the first second we were there we felt unwanted , like nobody wanted to help us . So the guy comes back with another guy & hands us off to him because he had to take care of the other people we said okay fine , we didn’t like the first guy anyways .. So at the same time we came another guy came in to see the truck , so as we were giving out our information, some guy who seemed like a manager comes out & tells us “I don’t mean to be rude but there’s another guy wanting to buy the truck but you guys get first pick” . So from there is where it all started , it felt like if we didn’t do something they liked they would just su okay no & just go with the other customer, which is what happened . I had a trade in , my trade in is valued around 40-45k on Kelley blue book , I had some bad equity on it & I accepted it I was fine with it . Bottom line as soon as I told them that they went in & brought me out a paper that said my car was valued at 26k keep in mind the car is in perfect conditions . I get up & I tell them never mind , & we ask for a copy of that paper & the other employee that was working with the other customer about the truck came out running & with his thumbs up basically telling him that we weren’t on the race no more .. as soon as our employee goes into the copy room or what ever it was we hear people cracking up . Just please stay away from these people , worst experience in my life. More

No response at all to my request for a car they had listed on Cars.com listed on Cars.com More

I felt like I was just another number. Not a fabulous experience. It was like engaging with a card board box. I got left alone for almost 45 minutes before leaving and not buying the ve Not a fabulous experience. It was like engaging with a card board box. I got left alone for almost 45 minutes before leaving and not buying the vehicle because I was tired of waiting. More