Buick GMC of Beaverton

This place will try to deceive you to their best ability. From start to finish they acted like I was burden to bring them my business. This review is to make future buyers aware of what they’re getting in From start to finish they acted like I was burden to bring them my business. This review is to make future buyers aware of what they’re getting into before making the trip to find out the hard way on how they conduct business. I had to fight for them to fill the gas tank. Truck was filthy, they didn’t vacuum or wash the truck. Bed was full of debris that I had to scrap off with flat head. The only reason they agreed to fill tank was the alignment was off which they tried to deny. Clean inside and out and full tank of gas have been standard at every dealership I’ve dealt with. Is the dealership doing that bad where they can’t afford to wash and fill the tank on their used car sales? Was poor customer service all around Looked at buying a lightly used rental truck. Truck had rust and body/paint damage. Came from out of state to take a look and they did not disclose rust on the engine frame and drive shaft that I specifically asked about. Also was more body damage than disclosed when getting info prior to coming to look at it. They said truck came from Portland but had to be on the coast to have that amount of rust with under a year of use and under 20k miles. They gave me a small discount ($200) while raising the sticker price from the posted internet price. They had a different price than the quoted internet price when I arrived. Financing made me wait an hour to finish paperwork and was disgusted and rude about me declining an extended warranty. Financing also didn’t offer any term lengths besides 72 months and I have great credit. They charge $1000 for licensing, which I talked with dmv and it was $650 for all of it. When I asked for that broken down they said it was standard. I asked again and they dismissed me. They wouldn’t let me take care of the dmv paperwork myself. So they have a hidden fee of $350 to send info to DMV. Called to mention my experience and Leo said he wouldn’t mention it to management because “it would make him look bad.” This place is a joke and will do their best to screw you. More

Tried to get our numbers figured out over the phone since it was a 10hr drive back and forth, seemed like it was a done deal. At the dealership they stated I misrepresented my trade even though I sent them p it was a 10hr drive back and forth, seemed like it was a done deal. At the dealership they stated I misrepresented my trade even though I sent them pictures for them to review. Texted Navid the salesman and his response was, “I asked you if there was issue” responded no since I understood mechanical since they had detailed pictures. I figure since the drive was far they felt they could change my trade number and I would just say agree to it. More

If I could give a 0 score I would. I am a woman of color and was disrespected and discriminated against by one of their salesmen, Alexander. I had been in to the dealership once to loo I am a woman of color and was disrespected and discriminated against by one of their salesmen, Alexander. I had been in to the dealership once to look at and test drive the car. He was nice at first. I told him I would think about the car and get back to him. After that, our communication was strictly through text messaging. I texted him my offer price for the car: 1) he didn’t like my offer and said he would not take my offer to his sales manager. When I told him I found other dealerships with same car same everything, year, package, miles, etc., but priced lower, he wanted proof. So I sent him the links of these cars from other dealerships. He criticized my efforts and picked apart everything about the cars and those other dealers. I told him then that I would just move on and purchase the car elsewhere. 2) Alexander said that if I come back in and want to discuss pricing he was sure his managers would move on the price a bit if I was ready to buy. I replied that I WAS ready to buy, but I would just go elsewhere to purchase a car. 3) Then Alexander accused me of be too cheap and I quote Alexander: “ you thought you could find this car cheaper elsewhere to justify a massive discount but you were wrong. And now behaving as a child would, you are suddenly ready to buy elsewhere.” I cannot believe this! Alexander was so rude, disrespectful, condescending, and definitely unprofessional. Is this the type of people this dealership chooses to represent them. Do they not care about their reputation or customer satisfaction? I just said “ I’d go elsewhere”. I didn’t expect to be hit with such belittling and disrespectful remarks for choosing to go somewhere else. And as if he thought I would do any further business with Beaverton Buick GMC, he continued with if I was going to move forward with purchasing a car from them I would have to speak to another salesperson, Leo, whom he “just filled in”. Then Alexander gave me Leo’s number and told me: “Unless you’re sitting in our dealership, ready to buy, he will not be discussing pricing with you. If you want a discount, you can do it with Leo in-person.” As if I would waist my time with anyone from their dealership after this treatment. Is it the fact that I’m a woman that he thinks I can be treated in this manner or is it because I’m a woman of color? And I tried yesterday to report this unpleasant and disrespectful interaction to the dealership’s manager but I kept getting the runaround. Persistence got me in touch with the voicemail of Eric Lovejoy. So I left a message but haven’t heard back. Please Do Not Buy from Buick GMC of Beaverton. And as you can see from other low scores for this store, I’m not the only one to have issues with this dealership and I didn’t buy a car from them. More

Never purchase their extended warranty. Thank goodness my used auto is ok…for now! I cancelled my extended warranty purchased on MONDAY after purchase on Saturday prior. The warranty com Thank goodness my used auto is ok…for now! I cancelled my extended warranty purchased on MONDAY after purchase on Saturday prior. The warranty company (Lithuanian) had not had time to even have received my contract. When inquiring when payment could be expected was told “UP TO 6 WEEKS”! Why? Why…why…why???? 6 weeks has come and gone and at the 7 week mark I contacted Lithia. Oh, it’s in progress of review! ??????? …and I could expect receipt of the funds IN FULL with two weeks. Let’s review the math…from “up to 6 weeks…to 7 weeks and no funds…to being told by Lithia that it could be another 2 as it makes its way through REVIEW? 6+1+2 looks like 9. 9 weeks to receive my premium when notified over 1 WEEKEND that contract was being cancelled. This is ROBBERY folks and I hold Beaverton Buick/GMC responsible for this HORRIBLE experience. Why to they promote (heavily) this horrible product. They are NOT customer service oriented that is for sure. Go elsewhere!!!!!! There are other Buick/GMC dealerships close by. More

I inquired about a truck, I was contacted about the truck. Sales asked for trade info, and got my info on the phone for a credit app. I asked them to run my credit but please don’t shop it. See if we c truck. Sales asked for trade info, and got my info on the phone for a credit app. I asked them to run my credit but please don’t shop it. See if we could do a deal with the terms I asked for. In a matter of hours they did a credit check and shopped it 5 or 6 times, 24 hrs later I got a notification they shopped it 4 or 5 more times. I had to call them and ask what was up. Sales was rude and told me I should be happy with the terms. It wasn’t what I wanted. Told me that I didn’t want to get in a pissing match with them after I confronted them about over shopping it. I will never trust Lithia dealerships again if this is how they conduct business. All I wanted was a simple resolution to the situation. I wasn’t about to buy with them. I have purchased many cars from lithia dealerships but this dealership failed on Honesty, communication and integrity goes a long ways and they made sure I was asking way to much. More

Worst mistake was buying a vehicle from this dealership. We recently bought a 2022 GMC Sierra in June and has been in the shop for 5 weeks. They SOLD US A LEMON! Once we received our vehicle back, it was co We recently bought a 2022 GMC Sierra in June and has been in the shop for 5 weeks. They SOLD US A LEMON! Once we received our vehicle back, it was covered in SAP. Their customer service is the worst I've experienced. They never return your calls or provide you updates. I would never buy from this location again. More

Do not buy a vehicle from here. Salesperson that sold me the vehicle also sold me a warranty that is not covering anything that he said it would. The vehicle has many issues that we Salesperson that sold me the vehicle also sold me a warranty that is not covering anything that he said it would. The vehicle has many issues that were not disclosed. The manager told me it was an “as is” sale and we cannot help you anymore. Chris, Jeremy, Thomas are are people that helped me with my transaction and gave me the run around and basically told me that I’m out of luck. I will never buy from here or recommend anyone to purchase a vehicle from them. STAY AWAY! More

We bought a new 2024 Buick encore GX From salesman Zack McDonald and when we bought it we ask for wine country license plates and he said no problem and I said make sure it's important to my wife, Weeks la McDonald and when we bought it we ask for wine country license plates and he said no problem and I said make sure it's important to my wife, Weeks later we get our new plates and they are not wine countries very upsetting called him and he said oh I'm sorry I'll get back to you on it but never did 👎😠 We will never buy a car from this place again they don't care About you after you buy the car for sure More

Salesperson took me and my wife to the overflow Lot they had to get the truck that we saw online. After we got back to the dealer, he started asking for my SSN to start the paperwork, without asking if we had to get the truck that we saw online. After we got back to the dealer, he started asking for my SSN to start the paperwork, without asking if we like the truck or if we want it. He refused to run the numbers to see what I can get for my trade in. He started to get aggressive by telling us, we don't do negotiations here! I don't go back-and-forth to my manager's office! The numbers you see are the numbers you get! We buy low and we sell low! Although their truck was a 2013 and it showed on car gurus almost $9000 overpriced. He kept refusing to give me a quote on my 2021 truck. At this time he had already gone to his manager three times. We were getting annoyed and he was getting upset, pushy, and aggressive. He finally came back with a number for my truck and took a phone call that lasted at least 10 minutes while we were waiting. We were very annoyed and wanted to leave, so we waited for him to get back because it was the right thing to do. We didn't agree on the numbers, they were way off from what we wanted, so when he got back we told him that we were leaving and he replied, OK BYE! While driving away, he jumped in front of our car and told us that we can have the numbers we want. We simply and politely apologized and declined the offer. Simply because of the experience! P.S. We never tried to low ball them, we were being reasonable and his final offer proves it. More

I live in Montana and bought my second Buick from Beaverton GMC. I got a great deal on both my cars. It was very simple, I picked out the car and the out the door price was way better than I could Beaverton GMC. I got a great deal on both my cars. It was very simple, I picked out the car and the out the door price was way better than I could get in my area. It was quick and easy and I got a Encore GX at a great price. It only took four or five phone calls and in less than an hour of my time I had the deal done. I dealt with Nasim (I think that is how you spell his name). Great guy. More