Back

Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
701 Reviews

701 Reviews of Buick GMC Brooksville - Service Center

Sort by
January 28, 2025

Combines time you had our vehicle for over two months. One, the radio that was not fixed. On numerous occasions. When this happened your mechanic destroyed our interior. (Leather) around it and cracked a More

by VIARSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Buick GMC Brooksville responded

Thank you for taking the time to let us know about your experience with us. Please accept our sincere apologies that we disappointed you. Please reach out so we can discuss this with you further. Thank you.

January 28, 2025

We very much appreciated the fact that the service rep and all at the service department followed up to resolve our issue. More

by perrottg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

Work on my truck was done well. But after they replaced a blind spot monitor for $385 that was working fine when I dropped it off for the body. It did not sense other vehicles behin More

by WHITEWOODINVT
Workmanship
Recommend Dealer
Yes
Employees Worked With
It was the body shop.
January 25, 2025

Fair, friendly, honest, very professional, thorough, Clean, accomadating convenient, provides transportation when needed works with you More

by AMILLER3112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Huddleston
January 25, 2025

First time at this dealership and I am impressed with the professionalism and customer service. Will definitely be returning here for my next service. More

by kiwigirl43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

I am always treated like I am their number 1 customer every time I visit the shop More

by LJNJR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

I made a review a week ago. I have heard NOTHING from Brooksville Buick in regard to my comment. I have been asked several times to review on this service call. I will give them More

by DRowland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TONY TURNER
2.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Buick GMC Brooksville responded

Dear DRowland, Please accept our sincere apologies that we disappointed you. We do not have a record of any previous reviews--kindly let us know what platform you were using. We would love to contact you , but unfortunately you did not provide enough information for us to locate you in our system. At Buick GMC Brooksville, it is our goal to provide exceptional service to every guest. That said, we are certainly not perfect and we are always looking for ways to improve the level of service we provide. Our management team is ready to assist and resolve any outstanding issues. Please contact us at 352-600-1255. Jennifer Stals, General Manager Sincerely,

January 21, 2025

The service has always been great since I first started going there. I refer my friends to buy their vehicles there. More

by CHRISVISALLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Buick GMC Brooksville responded

Thank you for the kind review!

January 17, 2025

Very pleased with their customer service. My vehicle was ready when promised. Also did a free car wash. More

by POTTSMINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Buick GMC Brooksville responded

Fantastic! Thank you for the 5 star review.

January 17, 2025

Excellent service and attention to detail. They really know how to take care of a client. More

by edward.rosajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Buick GMC Brooksville responded

Thank you for the kind words--we appreciate you!

...
7
...