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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
702 Reviews
Call Service Center (352) 796-3554
Today: 7:30 AM - 5:30 PM Open Now
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702 Reviews of Buick GMC Brooksville - Service Center

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May 14, 2024

Service was completed in a reasonable amount of time and service adviser was very good More

by CSPADE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024

Donnie pelam is very knowledgeable about my Buick enclave he is a credit to your dealership I would only take my vehicle there because of him and the service that I get at your dealership More

by jamelin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024

Awesome service every time I am there 👍. The place is clean and well organized. Awesome experience 👏. More

by Druzele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024

This dealership does a great job on my GMC Yukon anytime I take it there. They are efficient, caring and courteous. More

by joannbatz7000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024

Very good price for an oil change. Great customer service! Service advisor give excellent advice. More

by HSCHWANTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024

Misleading and corrupt at the warranty department. . Manager, Jennifer and warranty department seem OK with misleading people out of their hard earn money. More

by DAVEWOLF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Stals
1.0
This rating includes all reviews, with more weight given to recent reviews.
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
HOWARD ABRAHAMS
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Buick GMC Brooksville responded

Mr. Wolf, We apologize if you feel we misled you in any way, that was certainly not our intention, nor would we gain any benefit from doing so. While we can appreciate your disappointment that the items were not covered under the warranty you purchased, there was nothing done to mislead you, in any way. The contact you purchased was the one you selected and signed for at time of delivery. Despite this we made a goodwill effort to assist you with the cost of repairs and suggested you could cancel your existing contract and purchase a new contract with the desired coverage level. The contact provider, Zurich, provides the coverage, contracts, pricing quotes and refund quotes--not the dealership. We sincerely apologize that we disappointed you and wish you the best of luck in the future. Sincerely, Jennifer Stals, General Manager

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May 15, 2024 -

DAVEWOLF0 responded

Jennifer, you say in no way was I misled. Again this is were you there when I was signing these papers from the previous financial manager who was terminated were you in the room so you don’t know what went on I do. Also, it was you who called me and said I would be getting prorated $1400 back for canceling my policy only to find out your new financial manager tells me it’s 250 that’s a big difference so you did leave me $1400 and $250 are Two different amounts so did you leave me or not rhetorical question.

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May 10, 2024

Donna is always very thorough and follows up when needed and goes above and beyond to get answers More

by LASMITHFLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024

Great dealership except it always takes at least 2 hours for an oil change and tire rotation. More

by LISABEANIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024

Great process really happy with dealership internal and external with driver to and from dealership More

by frankp156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024

I was greeted by Donna as soon as I arrived. Asked if I had any issues that needed taken care of. Asked if they could recycle some oil. That was taken care of. More

by TCHOLBROOK33
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
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