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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
642 Reviews

642 Reviews of Buick GMC Brooksville - Service Center

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November 27, 2024

Fast and efficient. The waiting room is comfortable to wait during a service call. Thanks! More

by lee.sandra592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

Completed all scheduled work in the estimated time. Helped me use warranty to replace a damaged tire although I had to wait 2 days for tire to be shipped to dealership. More

by rwjunkmail20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

The Typical lack luster dealership experience that has become the norm these days. Most unfortunate More

by TM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember them
Nov 26, 2024 -

Buick GMC Brooksville responded

Dear TM3- I'm sorry to hear about your experience. Our goal is to provide exceptional service to all of our guests and we are always looking for ways to improve the level of service we provide. Please let me know where we fell short, so we can improve going forward. Jennifer Stals, General Manager jstals@bgbrooksville.com

November 26, 2024

Work was done timely. Everyone was very nice and friendly the place was very neat a clean would really recommend them More

by KAREN9830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Buick GMC Brooksville responded

Thank you for the kind words!

November 26, 2024

Great experience communication was great will definitely be back for service in the future on my vehicle More

by APINEIRO1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Buick GMC Brooksville responded

We look forward to serving you for many years to come.

November 26, 2024

Very helpful The staff was courteous very pleasant to deal with overall a very positive experience More

by stevestwins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

The dealership is the best. They are always busy but find the time to address my issues. More

by Stebbies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

The hubcaps fell off before I got home. The spare tire was used. The car didn't get washed. More

by tabcat524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember.
November 25, 2024

Nice people very nice and helpful. Customer service is high on there list. They do need more diesel technicians. More

by PUBAAAA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2024

Had to wait 1 3/4 hours for a oil change. I don't know way. More

by NAPPHILL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOSIAH MAHER
4.0
This rating includes all reviews, with more weight given to recent reviews.
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