Buick GMC Brooksville - Service Center

Service manager insulted my wife ! We came in for scheduled maintenance my wife was driving due to my condition that day accidentally she missed the correct service lane and we drove ba We came in for scheduled maintenance my wife was driving due to my condition that day accidentally she missed the correct service lane and we drove back around the building and entered into the correct lane. Gavin Stebbins came out and insulted my wife asking her what's wrong with her driving and that this is not the speedway here and how could you have missed the sign that says service entrance!! We were shocked at how customers are allowed to be insulted. My wife is a very safe safe driver and does not speed. Mr Matthews we are very disappointed with our experience here and we will not be returning. More

Very poor service from shop and body shop First oil change for my brand new GMC Canyon...Service writer could not be nicer,BUT mechanic who did service was a freakin slob!!!!Got my New truck b First oil change for my brand new GMC Canyon...Service writer could not be nicer,BUT mechanic who did service was a freakin slob!!!!Got my New truck back after an oil change and a big scratch about an 2 inches long on top of the fender and grease all over the side of the front fender....Took truck back,said they would make it right.....Took truck to there body shop,they gave me a nice loaner to drive...Our truck is done at the body shop,picked it up,paint does look pretty good,but over spray all over the windshield and the floor board on drivers side has body shop dust about an 1/2" deep....I said nothing and left,I will NEVER go back to Rick Matthews GMC....The folks he has running that show have NO CLUE whats going on...Shame..... More