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Buick GMC Brooksville - Service Center
Brooksville, FL
701 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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701 Reviews of Buick GMC Brooksville - Service Center
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February 23, 2025
The service dept is definite asset, as the staff is polite and willing to help . My repair job was done sooner than the expected time, and the repair was done well. polite and willing to help . My repair job was done sooner than the expected time, and the repair was done well. More
by DWILLIAMS275
Verified Customer
February 20, 2025
Great experience, was able to get a decent trade in for my vehicle and got the perfect truck my vehicle and got the perfect truck More
by BETHJAX76
February 20, 2025
Very friendly staff. Accurate diagnosis of the problem with the truck and we’re able to get it repaired in a decent amount of time for me Accurate diagnosis of the problem with the truck and we’re able to get it repaired in a decent amount of time for me More
by stevesc251
Employees Worked With
February 20, 2025
Great Dealership very friendly staff. Nice waiting area. Also Like the popcorn. Would recommend this dealership to others. Nice waiting area. Also Like the popcorn. Would recommend this dealership to others. More
by JWHMONACO
Employees Worked With
February 20, 2025
Have asked to have tires rotated twice and still not done.!! So I need to bring it in for a third time? done.!! So I need to bring it in for a third time? More
by GABLUESHARK
February 19, 2025
Easy appointment setting and ride to work. Had a quick turnaround and easy checkout. Good price for regular maintenance. Had a quick turnaround and easy checkout. Good price for regular maintenance. More
by HAGGARDP
Employees Worked With
February 18, 2025
I am very happy with the dealer. . much more than my previous one. Very efficient and friendly. . much more than my previous one. Very efficient and friendly. More
by JSWANSON28
February 17, 2025
Great customer service. Always listens to my concerns and fixes what is needed. Very Professional at all times. Family friendly. Always listens to my concerns and fixes what is needed. Very Professional at all times. Family friendly. More
by AYALAKM
Employees Worked With
February 16, 2025
As a dealership for sales experience, you guys were beyond amazing. For Service, Tony went above and beyond and was amazing. The brand new Canyon had an issue with a fuel injector less than two months beyond amazing. For Service, Tony went above and beyond and was amazing. The brand new Canyon had an issue with a fuel injector less than two months after purchase so it stayed in the shop for quite a while as the service team and GM tried to get it repaired. They didn't release it to us until they were sure it was without issue, and I totally respect that and appreciate it. Your shop, however, leaves a lot to be desired. When I came to pick up my truck, there was damage to the driver's door where someone had bounced the door off a rack in the shop. There was damage to the front right fender with paint missing and a visible mark where it had hit something. This truck is currently in your body shop for a paint job to repair damage your shop did. While I appreciate that you are making it right, I'm incredibly frustrated that once again I've made another truck payment on a vehicle I do not have in my possession and this time it's because someone didn't give a xxxx about someone else's property enough to take care of it. This was the first brand new truck my husband had ever purchased on September 30th. It went into the shop on Decemeber 17th and was returned to me January 25th. I then had to bring it back on February 4th for the paint to be repaired and am still without it as of today, which is February 16th. I was called on February 12th and told it would be ready the next day and would be called. I got the call on February 14th that it would be sometime the beginning of the next week. So here we sit. I do appreciate the beautiful Envision that the dealership didn't seem to be too eager to lend us. I can't help but wonder where we would be now had GM Executive Office not been involved, which by the way, they contacted me when the vehicle was towed and not the other way around. I can't say that I will bring my vehicle back to your shop unless I absolutely have to, because I don't want it to be damaged again. I hope whoever did the repairs under the hood took better care of that than he did the exterior. With this experience in mind, I find your actual shop personnel to be unprofessional and irresponsible. More
by LEEJENN95
February 13, 2025
Always have exceptional service-- whether buying a vehicle or having one serviced. Professional, friendly and knowledgeable employees in all departments of the dealership. Shout out to Tony (servi vehicle or having one serviced. Professional, friendly and knowledgeable employees in all departments of the dealership. Shout out to Tony (service) for getting me out when I needed instead of having to reschedule. More
by HUNTR4455
Employees Worked With
