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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
596 Reviews

596 Reviews of Buick GMC Brooksville - Service Center

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May 19, 2024

Company lost track of customer service . Playing the shell game with the warranty program I spent 60,000 truck and 3,000 on a warranty that I was told was bumper to bumper paid cash on both More

by DAVEWOLF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Stals
1.0
This rating includes all reviews, with more weight given to recent reviews.
DENISE LACICH
2.0
This rating includes all reviews, with more weight given to recent reviews.
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
HOWARD ABRAHAMS
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Buick GMC Brooksville responded

Mr. Wolf, We apologize if you feel we misled you in any way, that was certainly not our intention, nor would we gain any benefit from doing so. We can appreciate your disappointment that the items were not covered under the warranty you agreed to and purchased. We sincerely apologize that we disappointed you and wish you the best of luck in the future. Sincerely, Jennifer Stals, General Manager

May 25, 2024 -

DAVEWOLF0 responded

I don’t feel I was misled I was misled you do gain the benefit. Your company made $3000 and still charge me 550 for a radio that your plan clearly says electronics. You should just do the right thing.

May 18, 2024

I would say that the entire dealership is a pleasure to work with, from sales to service, very professional, knowledgeable staff. A pleasant experience. More

by wnlfeehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DENISE LACICH
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Great people to deal with 👍👍👍 took care of all of my issues with very quick return. Made my day More

by REPOJP48629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

The service department is second to none. Service was done right and in a timely manner. Very professional. Would definitely recommend them for all your automotive needs. More

by Harleyhudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Always speedy and pleasant, work completed in a timely manner, plus a car wash at the finish Thanks More

by CHEWITT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Great place to take a car for service. The service team are great people, friendly and very knowledgeable. More

by BRENDAKHG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier is an awesome lady. My apologies for not remembering her name.
May 17, 2024

I highly recommend this dealership. The body shop team are excellent and Brian was great to work with. He managed dealing with the insurance company; which was such a blessing. More

by Slkaar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
May 17, 2024

I love going to this dealer! The employees and service techs are awesome and always available for questions. More

by acaimano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Great work (accident damage) professional people easy communication and constant communication. And help with communication with insurance. More

by R.williams4441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

It's refreshing to deal with a dealership that has professionals from sales to service and can be trusted with your transportation equipment More

by rigsbyrocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Even the gal I'm the office taking payments is the best
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