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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
642 Reviews
Call Service Center (352) 796-3554

642 Reviews of Buick GMC Brooksville - Service Center

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December 07, 2024

The body shop staff was amazing. Brian walked me through the process and over delivered More

by drinoskyjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie and Brian in the body shop
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December 07, 2024

Staff is very professional and friendly, they are very good at keeping you informed of what is happening More

by ROBINHOLLIDAY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 07, 2024

They always do the very best they can for the customer no matter what the problem. More

by HRC176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2024

Service team and manager is inept, too expensive, horrible service and communications. Heaven help you if you ever have to go back to them about work you paid for that was done improperly and ask th More

by audraproul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DONNIE PELHAM
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Buick GMC Brooksville responded

Audra, Please accept our sincere apologies that we disappointed you. The concerns you had with your vehicle on your most recent service visit are not related to the work that was done in August. We went to great lengths to duplicate your concerns and provide you with the best outcome. Unfortunately, we were not able to duplicate your concerns beyond how the vehicle is designed to operate. If you would like to discuss further, please reach out to us at 352-796-3553.

Dec 06, 2024 -

audraproul responded

These concerns ARE in fact as a result of the overpriced repairs that I paid for in August. Typical response that you cannot replicate then. My car sounds TERRIBLE when the a/c is on-it makes noises that it NEVER did before you guys worked on it. In addition to the fact that my stereo speakers vibrate now since you would have pulled the front dash off to do the evaporator core! I have heard it, my daughter has heard it. You DO NOT stand behind the work that you do and when you mess things up you do not make it right. All I get from you is excuses and horrible customer service.

Dec 09, 2024 -

Buick GMC Brooksville responded

I'm sorry to hear that you feel this way. We do, in fact, stand behind our work. And we certainly don't want to leave you feeling this way. We are more than happy to review this with you in person with our management team to make sure we leave no stone unturned. If you would like to do this, please contact us at 352-796-3553.

December 06, 2024

3.5 hours for an oil change is kind of crazy. Declined the car wash to save time and I also don’t like other people washing my car. Somehow it ended up getting washed which took extra time. Was driving aw More

by SANTULLOJOSEPH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DONNIE PELHAM
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Buick GMC Brooksville responded

Dear Joseph, I'm sorry to hear that we disappointed you during your last service visit. As you may recall, we also performed an important manufacturer recall, which was a software update, during your oil change visit. Unfortunately, that particular update is one of the more lengthy ones. In regards to the DEF, you are correct that would be included in your first service. I'm so sorry if we missed that. Buick GMC Brooksville has a long standing history in the community of offering exceptional customer service. That said, we are certainly not perfect. We are always looking for ways to improve the level of service we provide, and improve our process to ensure quick and efficient customer experiences. I hope you will give us another opportunity to earn a 5 star review in the future. Sincerely, Jennifer Stals, General Manager

December 06, 2024

Hi knowledge and professional manner is a cut above. Hegot me in and out in no time. More

by BST1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH GYURICSKO
5.0
This rating includes all reviews, with more weight given to recent reviews.
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN SOLDO
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2024

They completed the recall during the scheduled time while I waited. I have nothing bad the say about this dealer of the personal I worked with More

by JOE@CORNVILLEMAINE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2024

Tony was very communicative with me regarding the status of my car. He arranged for a rental car for me and returned my car clean and sparkly. He was professional and knowledgeable in his field. More

by JEVERETT444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2024

Very helpful on what needed to be done to my vehicle and did a great job with the work More

by HAROLDDDEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2024

Engine light flashed steady on dashboard, brake pedal locked. Called Mr.Pelham he advised me to call GMC Roadside service. Two hours later the battery was getting replaced. Thank you Donnie. More

by RAOULRAMOS47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
4.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
4.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
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