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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
596 Reviews

596 Reviews of Buick GMC Brooksville - Service Center

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August 16, 2024

Donna is great, very efficient, gets things done quickly. Donna will always be my go to person.. THANK YOU. More

by SCHNUTZI0928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

The personnel are friendly and courteous. They seem to be genuinely interested in helping with all my car needs. More

by JMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Tony Turner is absolutely a trustworthy man. He represents the dealership well. He is informative but not pushy. More

by PESTLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Quality is bad. I like Showing People were the odometer in the window is A slant It's good conversation. Have a good laugh. More

by CLISAACSMITH
Recommend Dealer
No
Employees Worked With
DONNA CORLEW
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Buick GMC Brooksville responded

Thank you for letting us know about your experience. Please reach out and help us understand better where we failed. Sincerely, Tom Deem, Service Manager 352-796-3553

August 16, 2024

Explained what was wrong. Was told nothing is wrong at all with my vehicle. I explained that my mechanic told me to take it in to the dealer for a CPU flash that there was a b More

by rcmckonly8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DONNA CORLEW
2.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Buick GMC Brooksville responded

Robert, Please accept our apologies that we disappointed you. Our records show that we were unable to duplicate your concerns while the vehicle was here in April. We would be more than happy to address the concerns once again, if you are still having the driveability issue. Please reach out to our Service Manager, Tom Deem directly if we can be of any further assistance.

August 16, 2024

Poor customer service and couldn't complete a task which was a huge inconvenience to me More

by SEANDG24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DONNIE PELHAM
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Buick GMC Brooksville responded

Thank you for taking the time to let us know about your experience with us. Please accept our apologies that we disappointed you. We would love to know more about your experience, so that we can make improvements to our process for the future. If you wouldn't mind letting me know more about what happened, I would greatly appreciate it. Sincerely, Jennifer Stals, General Manager jstals@bgbrooksville.com

August 15, 2024

EVERYONE IS SO HELPFUL. Always explain everything with a smile. Always keep us updated what's going on. More

by SMDANE2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stals
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSEPH GYURICSKO
5.0
This rating includes all reviews, with more weight given to recent reviews.
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Buick GMC Brooksville responded

Thank you so much for the generous review ! We appreciate your business

August 15, 2024

I've bought 2 trucks here and had all services done at the dealer always had exceptional services great crew More

by VALLEYMAN1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2024

I used them for a Progressive Insurance claim. They got my truck done quicker then planned. More

by goody2shoes81370
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy, receptionist
August 14, 2024

Always prompt with service- thorough in every way. Donna is an excellent service advisor, would recommend her highly More

by JCOULOURAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
4.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
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