Buick GMC Brooksville - Service Center

Donnie Pelham provided great service. He let me know of some maintenance needed that I was unaware of. He provided a photo of the issue so I did not need to be present to see what was goi He let me know of some maintenance needed that I was unaware of. He provided a photo of the issue so I did not need to be present to see what was going on. More

NOT EVEV ONE STAR GMC dealership through they fixed the problem on my 2018 sierra 1500 Denali. when it was around 30k miles, I took it in because the whole truck was shaking during low or high speed and th problem on my 2018 sierra 1500 Denali. when it was around 30k miles, I took it in because the whole truck was shaking during low or high speed and the GMC dealership did was replaced the fluid for Torque converter shudder. Fast forward my truck now has 62k miles and it just doing it again a couple of months ago, the whole truck was shaking during low and high speed. I took it in to the same dealership today for a oil change and tire rotation and to have them look into the SHUDDER problem again and they told me because it now has 62k miles on it and it’s out of warranty and I was told again that I’m completely on my own at this point. I was also told previously that I have to pay for the diagnostic fee but they didn’t charge me for it today. However they quoted me for replace fluid again for $945.45 and I was told I’ll need to do the torque converter if the shudder is happening again and again I was reminded that I have to cover all of the repair cost. This is a on going problem since day one. I’m extremely disappointed by the way the GMC dealership is handling this issue with no accountability and transparency. This is not the end. I’m asking you to do the right thing. More

I am very pleased with my buying experience and my one service visit with your dealership service visit with your dealership More

Surprisingly very organized. Set your appointment with Donna, arrive at scheduled time, vehicle taken into bay by mechanic, go home, receive call that vehicle ready for pickup, o Set your appointment with Donna, arrive at scheduled time, vehicle taken into bay by mechanic, go home, receive call that vehicle ready for pickup, on arrival pay bill, depart in clean, repaired vehicle.I don't know how they do that in 2024, but haven't seen it in decades. Thank you Buick GMC Brooksville and Donna Corlew. More

Always friendly and quick for service. Staff is wonderful to work with. Even after the storm we were able to get prompt service. Staff is wonderful to work with. Even after the storm we were able to get prompt service. More