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Buick GMC Brooksville - Service Center
Brooksville, FL
706 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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706 Reviews of Buick GMC Brooksville - Service Center
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December 08, 2024
I already responded to a survey from you right after my visit. I expressed my dissatisfaction at waiting 3 hours for my car to be done with no updates on progress. When I inquired at the billing window for visit. I expressed my dissatisfaction at waiting 3 hours for my car to be done with no updates on progress. When I inquired at the billing window for someone to check, it was discovered it had not even been started yet. No one had bothered to tell me that. I sat for 3 hours! After I was told it had not even been started, I was offered a ride home and then back when it was completed. That could have been done if anyone was checking on the status. I received a text when I sat in the waiting room that advised I could text anytime for status. I did that about 2 hours in. I got a response that she “couldn’t find the mechanic and would check back in a few minutes”. She never did check back. Again, I already communicated this to you on a survey request I received a day or two after this all occurred. I am satisfied with the work done, but I believe your staff needs improvement in communications. More
by Arnie
Verified CustomerEmployees Worked With
December 07, 2024
Didn't have an appointment. Needed a new battery. Got me on no problem! Thank you. Needed a new battery. Got me on no problem! Thank you. More
by JRB6987702
Employees Worked With
December 07, 2024
They always do the very best they can for the customer no matter what the problem. matter what the problem. More
by HRC176
December 07, 2024
Josiah was so helpful, his estimate was right on and the timing was good. it’s the best dealership I have ever been to. They have a very nice waiting room, coffee, water & pop, snacks & popcorn. timing was good. it’s the best dealership I have ever been to. They have a very nice waiting room, coffee, water & pop, snacks & popcorn. More
by Gillian Hardy
Employees Worked With
Other Employees :
Lady who took my payment was very nice
December 07, 2024
I’ve been dealing with Donnie Pelham since I bought a GMC Terrain in 2012. I’ve been satisfied with the service I’ve gotten. When I’ve driven in there with an emergency, he has fitted my car service in. I do Terrain in 2012. I’ve been satisfied with the service I’ve gotten. When I’ve driven in there with an emergency, he has fitted my car service in. I do appreciate his service. I’ve had mostly pleasant experience at your dealership and will continue to use them, I hope. Mary Smith More
by MKSMITH23
December 07, 2024
Always very professional and attentive. Seems to be genuinely concerned about my issues. I will definitely recommend Seems to be genuinely concerned about my issues. I will definitely recommend More
by GTO910
December 07, 2024
Staff is very professional and friendly, they are very good at keeping you informed of what is happening good at keeping you informed of what is happening More
by ROBINHOLLIDAY9
Employees Worked With
December 06, 2024
3.5 hours for an oil change is kind of crazy. Declined the car wash to save time and I also don’t like other people washing my car. Somehow it ended up getting washed which took extra time. Was driving aw the car wash to save time and I also don’t like other people washing my car. Somehow it ended up getting washed which took extra time. Was driving away from the dealership when I realized they didn’t fill my diesel exhaust fluid (a service that was always included in my oil changes). Not sure if they just forgot or didn’t bother checking. Will not be returning ever. More
by SANTULLOJOSEPH13
Employees Worked With
December 06, 2024
Service team and manager is inept, too expensive, horrible service and communications. Heaven help you if you ever have to go back to them about work you paid for that was done improperly and ask th horrible service and communications. Heaven help you if you ever have to go back to them about work you paid for that was done improperly and ask them to rectify. Totally unprofessional company. I spent $5,000 on an air conditioner repair and the car is messed up! Of course, they are so bad they can’t figure out that there is anything wrong with it even though since they worked on it, the stereo rattles, the engine makes funny noises every time the a/c is on and runs rough. Thanks for taking an exorbitant amount of money and being a terrible service repair shop. Never, never use them! More
by audraproul
Employees Worked With
