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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
702 Reviews

702 Reviews of Buick GMC Brooksville - Service Center

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April 30, 2025

Very respectful dealer great job oil change . No problem with appointment Great deals hip. Thanks More

by williamboller23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2025

Didn't have Donna Corlew as my service representative I had Josiah Maher and he was five star, took care of me immediately. More

by sbelcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SAL DIBARTOLOMEO
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

There was a small dent in the used vehicle I purchased. As promised Joe the sales manager took care of everything. I am extremely happy. Thank you Joe More

by CAJ215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stone
April 17, 2025

Donna was very helpful with the problem with my vehicle. She was friendly and treated me with respect. So far since we bought our vehicle in May of 2023 we have received efficient service and care. Thank yo More

by ANDY261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2025

Josiah was very helpful and understanding of my concerns . Would definitely recommend to family and friends .Thank you and the tech that corrected my issues was great. He stayed late to get it done More

by davelwq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2025

Great service at a reasonable price. I needed an oil change and tire rotation. I waited for the job to be done. It took less than an hour. Waiting room is nice and clean with beverages a More

by DAVIDHAWL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Donnie did an excellent job. Took my service plan I purchased with my vehicle. Called company and got approval for work needed and help me get ok to replace key Bob. He took t More

by kstdurall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Service was done on a road damaged tire, when I got home from the service the GMC Wheel hubcap was missing. So much for Quality control on a work item and a part was missing. Yes I had to go back and get it More

by WENDELL_SUITER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

Very helpful and understanding of my concerns . Would definitely recommend to family and friends . thank you More

by TOWNSENDV18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

I just bought this truck in January. Now it has a recall. So I called and asked them about the repair. They said yes there is a recall and made an appointment for me to come in to repair More

by DSG59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOSIAH MAHER
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Buick GMC Brooksville responded

Thank you for taking the time to let us know about your experience. Please accept my sincere apologies that we disappointed you. The recall for your vehicle entails applying epoxy to the tabs on the upper grill to keep it from flying off. Unfortunately, the tabs on your grill were broken and therefore the repair could not be completed as required. If we had simply re-installed the grill it was likely to fail and fly off while driving. We felt it was safer to leave the grill off for safety reasons--and order you a replacement in the meantime. I'm sorry that has left you feeling disappointed, but there was no way for us to anticipate this outcome. We will do our very best to make your follow up visit as pleasant and efficient as possible. Sincerely, Tom Deem, Service Manager.

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