Buick GMC Brooksville

had a bad tire was given a appointment to replace got there no tire available given another appointment course the drive is 60 miles round trip got there did oil change and suppose to change passenger fr there no tire available given another appointment course the drive is 60 miles round trip got there did oil change and suppose to change passenger front tire left dealership later same tire was on front passenger with same gauge in it same two spots on the rim also they want to tell me we must of hit it again do they think we are stupid same gauge same tire same spots on the rim where it was hit holly xxxx. More

Worst customer care I’ve ever had from a dealership! Had my SUV serviced twice in August at Rick Matthews. First time the technician never covered the passenger seat resulting in grease all over the seat an my SUV serviced twice in August at Rick Matthews. First time the technician never covered the passenger seat resulting in grease all over the seat and scratch in the leather. They basically offered me a couple oil changes and I had to pay for it to get detailed by Fresh Water Detailing. The second visit was a four hour tire change that the technician forgot to put a screw on to hold the inserts on my aftermarket wheels. It broke off while driving from the dealership. I contacted my service advisor advisor and he said they would replace it. 6 weeks later I call him for a status and told me the part is out of stock and they don’t know when it will come in. If I could find one go ahead and get it. Unfortunately the wheels have been discontinued and the only way to get that insert was buying a wheel. I could only find one wheel on the internet. It was $400 and they refused to pay for it. They would only reimburse the $80 a insert cost. They did paint the insert to match the vehicle like the previous. Absolutely incredible they refused to own up to their technician making the mistake or being lazy to pay for the damages caused from them servicing the vehicle. I only used them for over 6 years and it was always good just for an oil change but now I see when I had real issues how I’d be treated. More

Doesn't get any better Purchased a used Jeep Wrangler from Rick Matthews along with extended warranty had transmission problems two weeks before the warranty expired they se Purchased a used Jeep Wrangler from Rick Matthews along with extended warranty had transmission problems two weeks before the warranty expired they sent it to a transmission shop where they said they fixed it but the problem came back a few weeks later by that time the warranty expired but Rick Matthews is still working with me to solve the problem on their on dime that's what I call service which is hard to find these days wouldn't take my cars anywhere else thank you Rick matthews More

Service manager insulted my wife ! We came in for scheduled maintenance my wife was driving due to my condition that day accidentally she missed the correct service lane and we drove ba We came in for scheduled maintenance my wife was driving due to my condition that day accidentally she missed the correct service lane and we drove back around the building and entered into the correct lane. Gavin Stebbins came out and insulted my wife asking her what's wrong with her driving and that this is not the speedway here and how could you have missed the sign that says service entrance!! We were shocked at how customers are allowed to be insulted. My wife is a very safe safe driver and does not speed. Mr Matthews we are very disappointed with our experience here and we will not be returning. More

Very poor service from shop and body shop First oil change for my brand new GMC Canyon...Service writer could not be nicer,BUT mechanic who did service was a freakin slob!!!!Got my New truck b First oil change for my brand new GMC Canyon...Service writer could not be nicer,BUT mechanic who did service was a freakin slob!!!!Got my New truck back after an oil change and a big scratch about an 2 inches long on top of the fender and grease all over the side of the front fender....Took truck back,said they would make it right.....Took truck to there body shop,they gave me a nice loaner to drive...Our truck is done at the body shop,picked it up,paint does look pretty good,but over spray all over the windshield and the floor board on drivers side has body shop dust about an 1/2" deep....I said nothing and left,I will NEVER go back to Rick Matthews GMC....The folks he has running that show have NO CLUE whats going on...Shame..... More