Buick GMC Brooksville

Chris Nelson our salesman was absolutely great! Bryan Ramos the Business Development Manager knew we planned to pay cash for the vehicle, but was trying to persuade us to finance to get a better d Bryan Ramos the Business Development Manager knew we planned to pay cash for the vehicle, but was trying to persuade us to finance to get a better deal…I told him cash is king and he replied back “Cash hasn’t been king for decades” He seemed to have a chip on his shoulder…Certainly not the personality to facilitate new customers / business! We were disappointed in the dealership in adding on a $3K warranty package…We were told this was part of every car purchase. I said our vehicle already had factory warranty so they reduced it to $1,500 and I said we were never told about this warranty requirement in purchasing at their dealership before we came and we would not buy if they insisted we had to have it so they finally took it off. Next, we were also charged $499 for an Ikon add on 3rd party gps tracking system that they said was installed on ALL their cars which is crazy as we did NOT want this. They said it worked with an app and it was free and would help you find your vehicle is stolen in the fine print it states it needs a subscription service and after 3 years you have to pay again to keep it…Very disappointing that this dealer pushes these UNWANTED items! I talked to Joe the sales manager to get this removed from the vehicle, but refused and he discounted me an additional $150 in the purchase, but would NOT do anymore so I am STUCK with this useless unwanted Ikon gps add on! This dealer should NOT automatically install thing that are NOT WANTED BY THE CUSTOMER! Hopefully Joe will take my concerns back to the dealer management to stop these FORCED add ons! More

When a customer orders a part a month ahead of time do not sell it to someone else 5 hours before their scheduled appointment. Donna handled it but getting another part from another dealership but it shou not sell it to someone else 5 hours before their scheduled appointment. Donna handled it but getting another part from another dealership but it should have never happened to begin with More

Nice dealership, Friendly people, transparent pricing. Very low pressure environment. I would recommend to anyone. Very low pressure environment. I would recommend to anyone. More

I came in for a Saturday oil change and tire rotation. They also checked and replaced the cabin air filter at 70,000 miles. They had me in and out in about an hour and included a car wash. Overall great s They also checked and replaced the cabin air filter at 70,000 miles. They had me in and out in about an hour and included a car wash. Overall great service. More

Service engine light came on. Got an appointment, diagnosed and fixed in a timely mannet Got an appointment, diagnosed and fixed in a timely mannet More

Was charged $29,445. 00 for a $294.45 tire. Most expensive tire I replaced in my life lol. Great place. Was in and out pretty quick for a dealership 00 for a $294.45 tire. Most expensive tire I replaced in my life lol. Great place. Was in and out pretty quick for a dealership More

Excellent service,honest and quick,very knowledgeable on the vehicle I was buying and I would definitely recommend Tony our salesman,Excelent experience the vehicle I was buying and I would definitely recommend Tony our salesman,Excelent experience More

This dealership was very accommodating and did their utmost to make the sale happen in buying our Chevy Equinox. utmost to make the sale happen in buying our Chevy Equinox. More

All good things to say so problem. Especially like your concierge service. Jennifer was very nice Especially like your concierge service. Jennifer was very nice More

Thank you Turned out great Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks More