Buhler and Bitter

Meh. Service has a major attitude. We started going here when we moved to the area, but they are either too busy to care, or they don't like their jobs. T Service has a major attitude. We started going here when we moved to the area, but they are either too busy to care, or they don't like their jobs. They wouldn't know this about us, but we are a "car family". My father worked at a dealer in service his entire career, our son is a mechanic, and we own a classic car that we work on ourselves. Sometimes it's easier to bring a car to a dealer to have things done, but we KNOW cars and don't need to be insulted, treated with disrespect or worse- told some BS. Because of their miserable and holier-than-thou attitudes (don't question them or you'll see what we mean) that we've experienced on multiple occasions, we've decided we're never going back to have our cars serviced at Buhler (we own 3 Jeeps by the way) and that brand new $60k Grand Cherokee that we are going to be purchasing next month is most definitely not coming from here. More

I purchased a 2022 from Buhler, on February, and was treated fairly and respectfully. Do yourself a favor and ask for Joan Gallup. She was knowledgeable, honest, and truthful. She shepherded me through treated fairly and respectfully. Do yourself a favor and ask for Joan Gallup. She was knowledgeable, honest, and truthful. She shepherded me through a difficult deal, carefully explained the options, numbers and The Who process was stress free. More

Inappropriate texts from salesgirl jackie Kennedy after purchasing a new vehicle. Buying a car not a girlfriend, delete my number! purchasing a new vehicle. Buying a car not a girlfriend, delete my number! More

My family and I have been going to Buhler Dodge for 6 years now and every buying experience has been great! Joan Gallup is amazing! She was very attentive to my needs and has timed all my purchases with years now and every buying experience has been great! Joan Gallup is amazing! She was very attentive to my needs and has timed all my purchases with incentives and specials. She makes us feel like family! Overall, the entire staff are polite and always ensuring the comfort of their customers. Love my new car, TY Joan. Mike Middletown, NJ More

I've leased both my Jeep Grand Cherokee's from Buhler. My salesperson was Joan Gallup both times. Joan is the person you want to buy/lease your next CDJR from! in 2018, while searching for my first Jee My salesperson was Joan Gallup both times. Joan is the person you want to buy/lease your next CDJR from! in 2018, while searching for my first Jeep Grand Cherokee, I called dealerships closer to me but unable to find what I wanted based on price, model, options, etc.. They all said "we don't have it" or they tried to sell me something I did not want. Some dealers, located 40 miles or more would not even provide a price estimate for a lease without me taking an hour drive to them! Enter Joan. I called up the dealer, was put in touch with Joan and she found my car. She quoted me a price and that was the same price I signed the lease for with no issues In fact, Joan was the only salesperson I've dealt with that contacted multiple dealers in the surrounding area looking for the car I wanted since here dealership did not have what I was looking for. She eventually found a dealer in Long Island, NY that had the Grand Cherokee I was looking for. Joan's team sent someone out, delivered the truck to the dealership, end of story. I've never had an experience like this when purchasing a car. I'm a fan of Joan's ever since. Needless to say, my next Jeep Grand Cherokee, 2021. lease was the same if not better. I looked around al local dealers again, just to see what the new model had that the 2018 did not, and the same pattern of dealers not having what I wanted (I know, who had anything in 2021 due to COVID but it gets better). In fact, one local dealer had a model I liked listed for lease and I made an appointment to see it, When I arrived, the car was not there due to the OWNER of the dealership taking the car home, knowing there was someone coming to look at it! I don't even know why I bothered to think that there was any better choice than Joan but I learn by doing senseless acts things, like thinking there was anyone but Joan that I should deal with. So this time, Joan actually had my new Jeep Grand Cherokee built new from the CDJR factory, with each option I wanted down to the color, exactly as I wanted it! Even with COVID and the chip shortage, I got the truck. During my wait, the lease incentives had expired and the lease price changed BUT Joan was able to convince Chrysler to honor the original lease price. If you don't get it by now, contact Joan and you won't be disappointed More

My battery died, airbag light came up ,car smells with antifreeze. Had service here about a week ago. They refuse to check car telling me by appointment only. I ask if they can check my computer to see wh antifreeze. Had service here about a week ago. They refuse to check car telling me by appointment only. I ask if they can check my computer to see what error and if its safe to drive they refuse. Customer service was rude. I have been servicing my car there for many years service was enoth for what i need but this is my last time. This is fleet car i am posting same review in my company site. They just lost multiple business. More

If you want to be disrespected and insulted then this is the place to visit. I was offered 7k less compared to another dealership for my trade. And this is on top of 3k over MSRP they are selling their ca the place to visit. I was offered 7k less compared to another dealership for my trade. And this is on top of 3k over MSRP they are selling their cars for. When this crazy time is over and things are back to normal customers will remember that. More

Very professional. The vehicle was everything it was advertised today be. The staff was friendly and accommodating, and I ended up purchasing the car I went to see. The transaction was seamless. Had a g advertised today be. The staff was friendly and accommodating, and I ended up purchasing the car I went to see. The transaction was seamless. Had a great experience, and trust this dealership. More

I can not say enough about our sales person Dave Linke and everyone at Buhler. They were all so wonderful. Thank you. Everything was perfect. and everyone at Buhler. They were all so wonderful. Thank you. Everything was perfect. More

I just want to thank Joan Gallup for her honesty, professionalism and outstanding customer service. I drove two hours to look at a used vehicle and Joan was outstanding! She was very honest and up professionalism and outstanding customer service. I drove two hours to look at a used vehicle and Joan was outstanding! She was very honest and up front about the vehicle condition and pricing on the vehicle. I have purchased a lot of vehicles in the past and Joan is one of the best sales associates that I have had the pleasure of doing business with. Joan made me and my wife feel very comfortable at the dealership and was very personable. I would highly recommend purchasing a vehicle from Joan at Buhler and Bitter! I look forward to purchasing another vehicle from Joan in the future. More