Buhler and Bitter

I have a lease with Jeep that started in December 2023 because I needed a reliable vehicle for me and my family trips. I chose to lease instead of buying because I believed a new vehicle would be safer, u because I needed a reliable vehicle for me and my family trips. I chose to lease instead of buying because I believed a new vehicle would be safer, under full warranty, and would save me from expensive repairs or unexpected issues. I trusted that Jeep would provide me with a dependable car and proper support if anything went wrong. However, it has been the complete opposite. The vehicle is currently 18 months into the lease, and while driving on the highway for no reason at all the right side window flew off. I had to pull over in the middle of the highway, which was extremely dangerous, but I couldn’t find the window. The next day, I went to the dealership on Route 22, and they told me to go back to the dealer where I got the car, even though I was originally told that I could go to any Jeep dealer for service. When I went to the Hazlet dealer where I leased the car, they wanted to charge me $870.75 to replace the window. They told me that if I could bring the window back, the company would provide a new one. I later returned with the window but they wanted to charge me for the installation. Luckily, Florentino, the sales representative who first helped me get my lease helped me put the window back on. The following week, the left side also flew off while I was driving on the highway. Florentino showed me how to put it back on myself. But then the right side window came off yet again while I was driving. Last Thursday frustrated after so many incidents, I returned to the dealer to speak to Matt and Tim from Services. They were extremely rude and unprofessional they called Florentino to help me. At this point, I am extremely upset. No one at Jeep or this dealership has offered me a real solution. They told me that the only option is to replace the entire roof, which makes absolutely no sense for a leased vehicle that should be under warranty. I leased this Jeep because I expected a safe, reliable vehicle. Instead, I’ve been left with a car that is unsafe to drive -windows flying off on the highway could easily cause a serious accident. I feel very unsafe every time I get into this vehicle. I do not feel that my family or I are safe while driving it. I am VERY disappointed and do not recommend Jeep or this dealer at all!!! More

My wife and I recently purchased a certified used Jeep Renegade from this dealership, after about 3 months and less than 100 miles. The service engine light came on again. This is a certified vehicle. Wh Renegade from this dealership, after about 3 months and less than 100 miles. The service engine light came on again. This is a certified vehicle. When we brought it to another dealership, they informed us that It's solenoid needed to be replaced as well as a air filter compartment. These repairs cost us over $1000. The dealership basically told me to go to Hades, and that it was not covered terrible dealership. I will never do business with them again. Do not deal with these people if you want a fair vehicle. More

Went for service this morning and it was excellent. I did not have to wait that long for an oil change and tire rotation. Joe was friendly and courteous and very pleasant to deal with. Great job. I did not have to wait that long for an oil change and tire rotation. Joe was friendly and courteous and very pleasant to deal with. Great job. More

Called the service department for paint bubbling on the hood of my 2022 Durango R/T. Was told bring the car in the next day and I did. Drove from Staten Island to Hazlet to be told "if you didn't buy the hood of my 2022 Durango R/T. Was told bring the car in the next day and I did. Drove from Staten Island to Hazlet to be told "if you didn't buy the car here, we won't do body work". What kind of a response is that? Service adviser Joe didn't bother to ask where I got the car. I've had this and other cars serviced here and was very satisfied. I took a Dodge to a Dodge Dealer and was told the Dodge Dealer won't service my car. What a total waste of time! Thankfully, there are other dealers that treat their customers much better. They got 2 stars instead of one for their past performance, More

Dave Linke is the best. My husband and I have bought 6 cars from him. Thank you Dave for the best experience every time My husband and I have bought 6 cars from him. Thank you Dave for the best experience every time More

This service department is the worst. Not only do they not greet you when you arrive but they blatantly ignore you. I Ordered a 3/4 rear window was told the part came in 12/23 but they ha Not only do they not greet you when you arrive but they blatantly ignore you. I Ordered a 3/4 rear window was told the part came in 12/23 but they had no Available openings until 1/15. When I walked in the confusion was unreal there was no record of my part coming in and no knowledge of my appointment even being scheduled. They tried to make it right by giving me a loaner only to be told hours later the part was in correct. Fast forward 24 hours later the car was ready and I was charged over 800 dollars. Needless to say I willl never do business of any kind with this dealership! More

Very unhappy with the service dept. My car wouldn't start...knew it was battery. Could not get me in until 4/11 or later. Need my vehicle bc i care for elderly person. Thank goodness f My car wouldn't start...knew it was battery. Could not get me in until 4/11 or later. Need my vehicle bc i care for elderly person. Thank goodness for a repair shop who took my car and got it back next day plus they brought it back to me. More

Easy fast and friendly buying experience. The service department is knowledgable and fast. When scheduling an apt I didnt have to wait weeks and my car was serviced professionally. Thank you! The service department is knowledgable and fast. When scheduling an apt I didnt have to wait weeks and my car was serviced professionally. Thank you! More

What good is a dealership if you can't get an appointment for 2+ weeks when you ABS light comes on. They had no problems doing regular servicing. for 2+ weeks when you ABS light comes on. They had no problems doing regular servicing. More

Bought a Certified pre owned vehicle that was 2 years old and 47k miles. The car lost compression in the engine the SAME DAY WE BOUGHT IT. Leaving my 9 month pregnant wife stranded on the side of the road. I and 47k miles. The car lost compression in the engine the SAME DAY WE BOUGHT IT. Leaving my 9 month pregnant wife stranded on the side of the road. I'm disgusted to say the least. More