Buhler and Bitter

Called the service department for paint bubbling on the hood of my 2022 Durango R/T. Was told bring the car in the next day and I did. Drove from Staten Island to Hazlet to be told "if you didn't buy the hood of my 2022 Durango R/T. Was told bring the car in the next day and I did. Drove from Staten Island to Hazlet to be told "if you didn't buy the car here, we won't do body work". What kind of a response is that? Service adviser Joe didn't bother to ask where I got the car. I've had this and other cars serviced here and was very satisfied. I took a Dodge to a Dodge Dealer and was told the Dodge Dealer won't service my car. What a total waste of time! Thankfully, there are other dealers that treat their customers much better. They got 2 stars instead of one for their past performance, More

Dave Linke is the best. My husband and I have bought 6 cars from him. Thank you Dave for the best experience every time My husband and I have bought 6 cars from him. Thank you Dave for the best experience every time More

This service department is the worst. Not only do they not greet you when you arrive but they blatantly ignore you. I Ordered a 3/4 rear window was told the part came in 12/23 but they ha Not only do they not greet you when you arrive but they blatantly ignore you. I Ordered a 3/4 rear window was told the part came in 12/23 but they had no Available openings until 1/15. When I walked in the confusion was unreal there was no record of my part coming in and no knowledge of my appointment even being scheduled. They tried to make it right by giving me a loaner only to be told hours later the part was in correct. Fast forward 24 hours later the car was ready and I was charged over 800 dollars. Needless to say I willl never do business of any kind with this dealership! More

Very unhappy with the service dept. My car wouldn't start...knew it was battery. Could not get me in until 4/11 or later. Need my vehicle bc i care for elderly person. Thank goodness f My car wouldn't start...knew it was battery. Could not get me in until 4/11 or later. Need my vehicle bc i care for elderly person. Thank goodness for a repair shop who took my car and got it back next day plus they brought it back to me. More

Easy fast and friendly buying experience. The service department is knowledgable and fast. When scheduling an apt I didnt have to wait weeks and my car was serviced professionally. Thank you! The service department is knowledgable and fast. When scheduling an apt I didnt have to wait weeks and my car was serviced professionally. Thank you! More

What good is a dealership if you can't get an appointment for 2+ weeks when you ABS light comes on. They had no problems doing regular servicing. for 2+ weeks when you ABS light comes on. They had no problems doing regular servicing. More

Bought a Certified pre owned vehicle that was 2 years old and 47k miles. The car lost compression in the engine the SAME DAY WE BOUGHT IT. Leaving my 9 month pregnant wife stranded on the side of the road. I and 47k miles. The car lost compression in the engine the SAME DAY WE BOUGHT IT. Leaving my 9 month pregnant wife stranded on the side of the road. I'm disgusted to say the least. More

Unethical loan practices,returned my vehicle to the leasing company that they set me up with only to be told that the loan was paid to the bank that owns the vehicle and the leasing company short the b leasing company that they set me up with only to be told that the loan was paid to the bank that owns the vehicle and the leasing company short the bank the residual value and now I'm stuck paying the rest STAY AWAY More

I will never buy another vehicle or have anything serviced by them. They've cost me approximately $4000 in dealer repairs . I now have proof of the charges for parts (TIPM) that I paid and they never serviced by them. They've cost me approximately $4000 in dealer repairs . I now have proof of the charges for parts (TIPM) that I paid and they never changed. Also cost me approximately another $4000 in parts and repairs from private garages. Had the truck towed there for electrical problems and tried killing a few birds with one stone. so they were going to do the recall repairs at the same time. On this visit it was diagnosed the TIPM was bad , fuel pump burnt up from constant running. Recall was a gas tank strap and tightening of pinion nut. Well turns out the never changed the TIPM . This is the original and I have proof . Now I don't believe they changed the fuel pump. The Pinion nut was over tightened and over the next month the rear developed a terrible hum and vibration. Took it to another garage . The rear was shot , things got warped and bearing and gears were damage( I personal seen the parts falling out). This week started experiencing electrical problems again. Turns out The Buhler installed viper alarm system,had a non weather proof relay put under the hood. Well this relay shorted out and burnt out the original TIPM for real this time. DON'T TAKE YOUR CAR TO THESE BUTCHERS FOR REPAIRS!!!!!! More