Buerkle Hyundai - Service Center

Absolutely NO help after you buy from them Unfortunately I dealt with both service and finance and neither is helpful or customer-centric focused!! I had an issue with my car not starting. I r Unfortunately I dealt with both service and finance and neither is helpful or customer-centric focused!! I had an issue with my car not starting. I replaced the battery, but that did not help and it did not start again a couple of weeks later, so I had it towed to Buerkle Service. Instead of trying to figure out the problem they just said, well it starts for us and did nothing else. SO I had to PAY (when I had an extended warranty) to have a starter put in because I suggested that might be the problem, but, since THEY did not find it I was NOT COVERED!! THEN...when I traded in the car and wanted to cancel my extended warranty, I called 3 times, leaving messages each time and NO ONE in finance bothered to call back. I had to do THEIR work, once again, and figure out how to find who had the warranty and get it canceled. NOW I wonder if/when Buerkle will send me the check they received from the warranty company. This company has NO CUSTOMER SERVICE at all. Once they sell you something they forget alllll about you. There are many other places you can go to and I suggest you go to one of them. More

Brian Armstrong/Buerkle Hyundai It's always a pleasure to do business with Brian Armstrong. This is the third car we have bought from him. There is no pressure from him and he It's always a pleasure to do business with Brian Armstrong. This is the third car we have bought from him. There is no pressure from him and he always makes sure that all of our questions are answered. The original purpose of our visit was regular oil change service to our 2015 Sonata. We were greeted by Ben Endres who recognized that it was time for the recommended 30,000 mile service, which he explained thoroughly and completely. Because of our ongoing relationship with Brian Armstrong, we began our normal visit with him, which eventually moved to new vehicles. Because of circumstances and timing, we decided to seriously consider a purchase. Due largely to our relationship with Brian, we decided to pursue that process. He made sure that we understood all the new features, and synced our cell phones to the Blue Tooth in the car. He even went out of his way to find us after we left the dealership with the new car to go eat, because we had left the new vehicle manuals on his desk. We also had an excellent experience with Justin Sederski in finance. He explained thoroughly, completely and efficiently all the forms we had to sign to complete our purchase. More

I recently bought a new 2013 Hyundai Accent GS from Buerkle Hyundai. The overall buying process was a positive experience. So much so, that I've told others about my buying experience. Unfortunatel Buerkle Hyundai. The overall buying process was a positive experience. So much so, that I've told others about my buying experience. Unfortunately, Buerkle stops caring about you as a customer as soon as you drive off the lot. I've never had such a poor experience in a Service Department. I decided to have your service department detail my carpet floor mats after purchasing all weather mats from your parts department. ... After 3 visits to your Service Department, 132 miles logged and several follow-up phone calls, I now have acceptable (but not perfect) floor mats that should have been 100% taken care of on my first visit. Logan Keyes (Service Advisor) could use some follow-up coaching in customer service. Perhaps he should take the time to listen to a customer's concerns rather than making assumptions and becoming argumentative. Throughout the transaction, I asked for the service manager to call me on two separate occasions and have yet to receive any type of follow-up. Rather than address my concern, Duane Lundgren (Sales Manager) suggested that I use a black permanent market to color over salt stains on my mat rather than remove them. What a genius idea? Not! Rather than work to save our relationship, I was told that Buerkle would have to let go of me as a customer. My advice to all of those in the market for a Hyundai, Honda or Acura, buy at Luther, Walser, or Morrie's. Buy anywhere but Buerkle, you'll be glad you did. More

I initially purchased my Veracruz because of it's "value for the money" proposition. You get a lot for the money you spend. I have since learned that I was very fortunate to purchase this vehicle f "value for the money" proposition. You get a lot for the money you spend. I have since learned that I was very fortunate to purchase this vehicle from a first class dealer with a first class service department. For me, the initial purchase is a very minor part of the bargain. Now you have to live with your purchase and how the vehicle is serviced and how you are treated by the service department is what really matters. Buerkle's service department couldn't be better. I have owned the car for almost 4 years and they have never disappointed me with the service of the vehicle. In fact, Ben and his team went above and beyond with the manufacturer, Hyundai, to obtain a "goodwill" repair for an issue that technically was out of warrantee for my vehicle. My second car is a 2011 Mazda 3. We attempted to buy a 2011 Elantra but they were selling so fast we couldn't get one. The Mazda seemed to be a good alternative. I feel so strongly about the service of my cars that I will be bringing my Mazda to Buerkle for routine service from now on. Needless to say the Mazda dealer service dept. could learn a few things from Buerkle. The Mazda dealer has disappointed me every time I have brought it in for service. Buerkle will remain my first choice for all my car shopping needs. More

Dealing with Brian was a very pleasant experience. He was extremely friendly and very knowledgable. What I liked the most is that he was not pushy at all and you can tell he believes in the product he s was extremely friendly and very knowledgable. What I liked the most is that he was not pushy at all and you can tell he believes in the product he sells. I will recommend him to all my friends and family!! More