Buerkle Hyundai

Worst dealership experience I've ever had. I purchased a 21 Tucson and it took 25 days before I actually had the vehicle in my possession due to a string of failures from Buerkle. First it took 3 days befo 21 Tucson and it took 25 days before I actually had the vehicle in my possession due to a string of failures from Buerkle. First it took 3 days before the car was cleaned to take possession, but the detailing was awful so they took another 2 days to detail it, then delivered it. On delivery the car had a new dent, and the console was not seated correctly so they took it back. It took SIXTEEN days for the service department and body shop to fix my brand-new car! I made a few calls to check on the status, but every time they told me they would check and call me back, but I never received any return calls. When it was finally delivered again, the console was again not even installed correctly so they took it back yet AGAIN and then took another 3 days to fix it. At this point the general manager Juston had offered to throw in some WeatherTech floor mats and extra oil changes, and our salesman Michael said several times he would be sending a gift card to make up for the inconvenience - but none of those things were ever received - such terrible customer service. The last time the car was delivered the low tire pressure warning was on, the gas tank was not full, and my own carabiner keychain that I had put on the key fob had been replaced with a Buerkle keychain. I asked multiple times but my keychain was never returned...why the xxxx would someone at Buerkle take my keychain?!? It wasn't anything fancy, but the principle of them stealing it is just absurd. Absolutely the most frustrating and least professional vehicle purchase we've ever experienced. This was the second brand new vehicle we bought from Buerkle in less than two years (the first experience wasn't great either, but we thought it was a fluke...unfortunately we were wrong) - we will NEVER be a Buerkle customer again. More

Adam helped with getting my services recommendations corrected for my 2015 Santa Fe Sport that was sent from Autopoint where it had the recommendations mistakenly merged with another car. corrected for my 2015 Santa Fe Sport that was sent from Autopoint where it had the recommendations mistakenly merged with another car. More

Absolutely wonderful dealership! They are helpful, honest, and personable. I have never liked the whole “car dealer” scene, but every interaction from sales and finance, to service at this dealership honest, and personable. I have never liked the whole “car dealer” scene, but every interaction from sales and finance, to service at this dealership has been exceptional! I highly recommend brining your business here! More

These guys are the best I've had such great experiences every time I've walked through the door at Buerkle Hyundai. Kyle is very knowledgeable, respectful, and easy to work w I've had such great experiences every time I've walked through the door at Buerkle Hyundai. Kyle is very knowledgeable, respectful, and easy to work with. Juston is always looking out for the customer's best interest and goes the extra mile. They do such a great job in making sure you're doing what is right for you that I will ALWAYS refer to them to anyone looking for a new Hyundai or Honda. More

My husband and I just bought a new Palisade from Buerkle Hyundai, we initially went in to look at a used Pilot but saw the Palisade and came back that afternoon. Chong was a great help to us! We did not fee Hyundai, we initially went in to look at a used Pilot but saw the Palisade and came back that afternoon. Chong was a great help to us! We did not feel pressure at all. Love the new car!! More

I have always had a good experience with Buerkle Hyundai. I got set up with Bob and told him what I was looking for. I appreciated that he listened to what I was looking for and found me Some options while I got set up with Bob and told him what I was looking for. I appreciated that he listened to what I was looking for and found me Some options while not pushing any more expensive options. He helped me find the perfect car with the best price! I recommend Bob if you are looking to work with a friendly and helpful salesman! More