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Buerkle Honda
St Paul, MN
1,033 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,033 reviews
July 13, 2018
Excellent service Staff were helpful, friendly, and made every effort to make sure the job was done right and met my expectations. They listened as I detailed my vehicl Staff were helpful, friendly, and made every effort to make sure the job was done right and met my expectations. They listened as I detailed my vehicles problem and history. Throughout that process I never hurried or that I was wasting their time. I greatly appreciated their professionalism and attention to details. Thank you to them for a great experience. More
by T123
Employees Worked With
Bryce, Jake
June 21, 2018
TERRIBLE CUSTOMER SERVICE AT SERVICE DEPARTMENT TERRIBLE CUSTOMER SERVICE. I bought a CERTIFIED pre-owned 2015 model 3 weeks ago, and when I test drove it I noticed the AC was not working at all. Th TERRIBLE CUSTOMER SERVICE. I bought a CERTIFIED pre-owned 2015 model 3 weeks ago, and when I test drove it I noticed the AC was not working at all. They claimed to have "fixed" it, so I buy it, drive it for 3 weeks, and notice the AC is already kicking out weakly. I brought it in and they noticed the refrigerant was low. I also asked them to check the brake pads, because I noticed the rental car's brakes were much better. Then, they inspected and found excessive glaze on the front brake rotors and the front brake pads were worn. The AC issue was not fixed AGAIN, they added dye and told me to come back in 3 weeks to check for a leak (this should have been done the first time!!!!). They even tried to charge me for this. I argued paying for the brake pads as well since I hadn't even driven it 500 miles and it's a CPO and thus had to pass an inspection and has a warranty, and Taylor told me the CPO inspection passed by a "sliver," and because it's "maintenance" I had to pay $280. It is absolutely unacceptable, a huge inconvenience, and terrible customer service. I do not recommend ever going here. More
by tennis123
Employees Worked With
Taylor Rees
May 16, 2018
Disappointed Overcharged for used engine. Leaked oil from rear main seal. All seals should have been replaced for what they charged me. Serpentine belt, idler pull Overcharged for used engine. Leaked oil from rear main seal. All seals should have been replaced for what they charged me. Serpentine belt, idler pulley and belt tensioner should have all been replaced too. I had to this myself. I would not recommend them other than for simple oil change. More
by ddlee4000
Employees Worked With
Taylor Rees
March 19, 2018
Excellent Experience! Scott and Mike were awesome and easy to work with. They went out of their way to make sure we were comfortable with our purchase. They truly put the c Scott and Mike were awesome and easy to work with. They went out of their way to make sure we were comfortable with our purchase. They truly put the customer first. More
by Kaela
Employees Worked With
Scott Steinberg, Mike DuBois
March 15, 2018
Buerkle Honda did Good! Working with Scott Steinberg was the best. Scott is a good communicator answering our questions providing further explanation in an understanding mann Working with Scott Steinberg was the best. Scott is a good communicator answering our questions providing further explanation in an understanding manner. Scott took the time to go over the Cv-R options at our initial meeting. Our intent was go back home to discuss our options to decide on which dealership to communicate with. We never made it out of Buerkle Honda facility; we purchased the car from Buerkle Dealership. Scott conducted a thorough orientation of the car functions, paired the phone to the car, etc. Nice! Chang Yang completed the finance portion. He knows what he is doing. A very good communicator. A definite keeper. I was impressed with the customer lounge. It looked awesome! We never made it to the Toyota dealership. More
by Barry
Employees Worked With
Scott Steinberg, Cheng Yang
March 05, 2018
Always a great experience with Scott I have had the best service at Buerkle Honda over any other dealer I've had to work with in the past. I owe much of this impression to Scott Steinberg I have had the best service at Buerkle Honda over any other dealer I've had to work with in the past. I owe much of this impression to Scott Steinberg making the experience of leasing a new car very pleasant and comfortable. It always feels like I'm getting excellent service and not being pushed into something or getting a bad deal. Thank you! More
by Don S
Employees Worked With
Scott Steinberg
March 05, 2018
Great experience with Scott Steinberg This is my first Honda, and after reading many reviews, I am so happy with my new purchase. A big THANK YOU to Scott Steinberg, who made the purchasin This is my first Honda, and after reading many reviews, I am so happy with my new purchase. A big THANK YOU to Scott Steinberg, who made the purchasing process seamless. MH More
by mkzpony
Employees Worked With
Scott Steinberg
March 04, 2018
2018 Honda Ridgeline I needed a new vehicle, and transitioned from my 2006 Dodge Ram to a 2018 Honda Ridgeline. Scott was knowledgeable, helpful, and thorough. I was upda I needed a new vehicle, and transitioned from my 2006 Dodge Ram to a 2018 Honda Ridgeline. Scott was knowledgeable, helpful, and thorough. I was updated regarding the status of my vehicle during construction and transport. He was able to explain all features, and even preset my radio stations for me (in chronological order- per request 😂). I would recommend working with Scott without hesitation. Scott will definitely receive my future business. More
by GML
Employees Worked With
Scott Steinberg
February 27, 2018
Excellent Car Purchase Experience! I appreciated how Scott Steinberg walked me through each part of the purchase experience, making sure that I was comfortable with the different option I appreciated how Scott Steinberg walked me through each part of the purchase experience, making sure that I was comfortable with the different options. He also was friendly and was willing to answer all my questions completely concerning my purchase. He answered my questions about the vehicle provided comprehensive information for each vehicle option. He made this purchase a low stress event, which I appreciated. More
by Turner, Mike 2556
Employees Worked With
Scott Steinberg, Phil Rodriguez
February 24, 2018
Excellent communications both before work done and after This dealership works hard to keep lines of communication open, timely in service needs friendly and courteous service every time. I have been a cust This dealership works hard to keep lines of communication open, timely in service needs friendly and courteous service every time. I have been a customer for over 15 years and see no reason to change. More
by Mike70
Employees Worked With
Nick Grimes
