Buerkle Honda

Service Department is horrendous!!! My name is Tong Lee. Please comprehend that the following written expression is based on my personal experience with Buerkle Honda's service departme My name is Tong Lee. Please comprehend that the following written expression is based on my personal experience with Buerkle Honda's service department. I am writing this concerning a scheduled appointment for a simple oil change procedure that I had endure on March 26, 2018. My scheduled appointment was at 4:00 pm. I arrived at 3:55 pm. The service person who checked me in told me that my wait time would be 1 hour. I cordially agreed. At approximately 5:05 pm, the service person who checked me in came and told me it would be another 20 minutes of wait time. After waiting until approximately 5:35 pm, I went to the front desk and asked what is happening with my vehicle, which came into the service department for a simple oil change procedure. The person who checked me in overheard me talking with the person behind the desk and told me to come over to her desk area so she can check me out. After she checked me out, my vehicle was supposedly in the wash area. I waited approximately 3 minutes for it after I made full payments. I came for a scheduled, simple oil change procedure (which should have lasted no more than 30 minutes) at 4:00 pm and did not leave until almost 5:45 pm. This is unacceptable and beyond discourteous. My loyalty has been shattered with Buerkle Honda, considering this is the 2nd time I came here for service. My attendance will be with another Honda dealership within the forthcoming service dates for my Honda Civic. More

Frustrating Experience I had booked my appointment at least a week in advance online for rear brake pads. I went in for my 5pm appt, checked in, and was told the service wo I had booked my appointment at least a week in advance online for rear brake pads. I went in for my 5pm appt, checked in, and was told the service would be an hour and a half to two hours. All good. After about 45 minutes of sitting there I was notified that they did not have the parts in stock and would have to run to O'Reilly's to get them which would add about a half hour more to my service. After waiting for two hours I was told they missed the cutoff time of 6pm to place the order, they placed the order at 6:02... So, after two hours and 15 minutes of waiting, not a thing was done to my car and I was told I would have to come back the next day and get it. Although I was given a loaner car, it was still a pretty big inconvenience. With over a week to be prepared for the brake service I would have thought they would have the part on hand and be ready for the job. Why was the part not already there for a booked appointment? Why did I wait over two hours in the lounge to be told my car will not be getting done that night. Pretty disappointed with how the situation was handled. I am sure this is a good dealership but after two visits I am not impressed. More

Oil change This is my go-to-service place for my car. I have 100% confidence in them. They take good care of me and my car. Thank you. This is my go-to-service place for my car. I have 100% confidence in them. They take good care of me and my car. Thank you. More

Making Things Right We purchased a newer model used vehicle and had a service/repair issue within a few days. When we arrived to discuss the situation we saw General Mana We purchased a newer model used vehicle and had a service/repair issue within a few days. When we arrived to discuss the situation we saw General Manager, Dudley. He was great to work with and gave us good options for resolution. We were treated well and the dealership was clearly wanting to make sure we left happy and satisfied with the resolution. No one wants to experience car trouble, especially when it over shadows the excitement of a new purchase. We were completely satisfied with the outcome. More

14 Years of Great Service My wife and I have two Honda CRVs. The first we purchased from Buerkle in 2004, the second in 2016. They are both running strong, thanks to the Buer My wife and I have two Honda CRVs. The first we purchased from Buerkle in 2004, the second in 2016. They are both running strong, thanks to the Buerkle team. We have and will continue to service both vehicles with Buerkle as long a we own them. The Buerkle service team is professional, friendly and I never feel I am being sold something I don't need. Thanks! More

Dependable and consistent service! I have a 2003 Honda Civic coupe with around 87,000 miles on it. I am the original owner and have had all the service under the hood done by Buerkle H I have a 2003 Honda Civic coupe with around 87,000 miles on it. I am the original owner and have had all the service under the hood done by Buerkle Honda. I’d like to buy a new vehicle, but there’s nothing wrong with this one due to the good care I get at the dealership. No rust as I have a service hand wax it for me twice a year. More

Love my new Pilot!!! We had the best customer service ever! Staff at Buerkle Honda were friendly, accommodating to our schedule and needs (as we arrived 30 minutes later t We had the best customer service ever! Staff at Buerkle Honda were friendly, accommodating to our schedule and needs (as we arrived 30 minutes later than our appointment time), were very informative and helpful, and did everything in their power to make sure we were happy with their service and our purchase. We are in love with our 2018 Honda Pilot. We will definitely recommend Buerkle Honda to our family and friends! More