Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Buerkle Honda
St Paul, MN
1,033 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,033 reviews
June 13, 2016
Dave Wood was awesome. Not "pushy" at all!!!! Honda's are fantastic vehicles. This is the fourth one I have had. Dave Wood was really great!! I would recommend dealing with Dave and getting a H Honda's are fantastic vehicles. This is the fourth one I have had. Dave Wood was really great!! I would recommend dealing with Dave and getting a Honda! More
by purpleHondafit
Employees Worked With
Dave Wood
May 31, 2016
Disappointed in service department Very disappointed in Buerkle Honda's service team. My 2011 CR-V had airbag recall so I called them to schedule a rental vehicle while I wait for the a Very disappointed in Buerkle Honda's service team. My 2011 CR-V had airbag recall so I called them to schedule a rental vehicle while I wait for the airbag to arrive. I spoke with a lady to arrange the rental vehicle for 4:30pm on 4/6/2016. I took off work early in order to get to Buerkle at 4:30pm. I called before heading to Buerkle and was told they had no idea what I was talking about. I explained the situation and was told that I was given the wrong information about getting the rental vehicle. They were able to rearrange for the rental car the next day, which I had to take off work early again - this time I was able to get the rental. Fast forward 2 months. Frank called leaving a voicemail that airbag for the CRV came and we'll need to schedule a time to bring it in to get the airbag replaced. I called him back and left a voicemail but he never returned my call. I called again and spoke with Tom. We scheduled to have the CRV towed to Buerkle for repair on 5/31/2016 at 8:20am. Tom told me Frank or someone else will contact me to arrange and confirm towing - no one did. I missed work waiting for the tow truck to come but no one showed up. I decided to head to work being disappointed. I've done my part to get my car fixed; the ball is now in their court to contact me to get my CRV repaired. In the mean time I am driving the rental until my car is repaired. More
by Yeng Vue
Employees Worked With
Frank, Tom
May 21, 2016
Reliable Courteous Service This is the fourth new vehicle, second from Jim Raaf, that we've purchased at Buerkle Honda. We have consistently found the personnel, throughout Bue This is the fourth new vehicle, second from Jim Raaf, that we've purchased at Buerkle Honda. We have consistently found the personnel, throughout Buerke, to be knowledgeable and considerate. The service department provides convenient hours and scheduling as well as competent technicians. We are very pleased customers. More
by Silver streak
Employees Worked With
Andy Hesley, Jim Raaf, Scott Bohnen
April 15, 2016
Ethical, Honest Service I have had my Honda's serviced at Buerkle since 2004 and always been satisfied but my last visit on April 7th is prompting me to thank Buerkle for bot I have had my Honda's serviced at Buerkle since 2004 and always been satisfied but my last visit on April 7th is prompting me to thank Buerkle for both their hiring astuteness and their training practices. On Monday April 4th I had my Pilot in for an oil change. At the completion of the work I was informed that my right inner C/V boot was cracked. I scheduled the repair for Thursday, 4/7 and showed up on time expecting the replacement to take about an hour with a cost of $238.00. I had hardly settled in the waiting lounge when Louis Hardin, my service adviser, came in to apologize profusely. He explained that when they started the repair , they found a mistake had been made. The boot was fine and Buerkle was very sorry about wasting my time. My reaction was that everyone occasionally makes mistakes and it takes a ethical person to own up to them. Louis and Buerkle passed on all accounts. This is a service department to trust. Thank you Buerkle. Sincerely, Pat C. More
by pcurran1
Employees Worked With
Louis Hardin
April 14, 2016
Excellent experience I was there last week to lease a car and Potter Xiong helped me out. He has so much knowledge in his line of work. He was also very detailed, thorough I was there last week to lease a car and Potter Xiong helped me out. He has so much knowledge in his line of work. He was also very detailed, thorough, quick and efficient. All of my questions were answered immediately and I was out the door with my brand new car. I would highly recommend Potter to anyone who is looking to lease or buy in the near future. He definitely knows what he is doing and was great to work with. Thank you, Potter and the Honda staff for pleasing your customers 120%. More
by Jen
Employees Worked With
Potter Xiong
April 13, 2016
Car leaser and Co-signer for my sister I leased my Honda Civic 2015 from Buerkle last June with the help of Potter Xiong. Potter was extremely helpful in answering questions and assisting m I leased my Honda Civic 2015 from Buerkle last June with the help of Potter Xiong. Potter was extremely helpful in answering questions and assisting me throughout the process of leasing. He was very clear and thorough and made sure I understood every piece of the leasing process as well as selecting a car I absolutely loved! Potter was friendly, funny and made sure I was satisfied with services. This past weekend, my sister leased a car as I co-signed. I recommended Potter as our representative as I had a great experience last June. And once again, Potter did not disappoint. He was very detailed when explaining what information we needed as well as answering our questions. My sister walked out of the store with a beautiful Honda Civic 2016! Also, our financing guy was wonderful - we had no questions as he explained piece by piece what the forms meant. Will definitely visit again! More
by Honey
Employees Worked With
Potter Xiong
April 11, 2016
"Friendly and helpful service." We bought a 2014 Honda Odyssey with the assistance of Chris Gable. He was great to work with! Love the car and appreciate his providing us with grea We bought a 2014 Honda Odyssey with the assistance of Chris Gable. He was great to work with! Love the car and appreciate his providing us with great advice and assistance. We have bought several Honda's through Beurkle Honda and have always had a positive experience! More
by Willie
Employees Worked With
Chris Gable
April 09, 2016
Upselling services. Brought my wife's Honda CRV in for diagnosis on Jan 15 2016 as battery wouldn't hold charge. Tests were done and new battery with 100 month warranty p Brought my wife's Honda CRV in for diagnosis on Jan 15 2016 as battery wouldn't hold charge. Tests were done and new battery with 100 month warranty purchased. Service Advisor (Louis Hardin)reported that timing chain should be replaced for $1000 soon. Battery problem re occurred a few weeks later and again battery was drained and needed to be recharged. I did this at home. Within a week battery was drained. Recharged it again and a week later it failed again. A week later same problem. Recharged it again and scheduled appointment with dealer. Service Advisor Raleigh Morgan said it was time to replace the chain. My wife agreed. However the mechanic reported no issue with timing chain after inspecting the cam. At this point the Service Advisor suggested replacing the starter for $600 to my wife. When asked if this would solve the problem. He said he did not know if it would or wouldn't. I called him and asked him why the battery kept draining. He simply replied that it had been tested and was fine. I reminded him that it was fine because I had just recharged it in order to drive it to the dealership. He repeated that it had been tested and it was fine After going back and forth arguing with this guy who simply refused to listen, I asked him if it was under warranty. He replied that it was but refused to honor the warranty Because............"it had been tested and it was fine" I asked him why he was trying to sell my wife a new starter when he had no idea if it would fix the problem or not and yet he would not honor the battery warranty he replied again "because it had been tested and it was fine". I told him we would come out and pick up the car that evening. It had been in the shop for 2 days now and he had no answers and refused to listen to the fact that I had charged the battery only hours before I brought it into the dealership, the previous day. I asked to speak with John Chavez and he said he would have Mr Chavez call me. Mr Chavez never did call me and I don't even know if he was given the message. Today is April 9th and the car won't start and the battery is drained again. I am going to take it to a local garage on Monday. More
by Eileen
Employees Worked With
Raleigh Morgan
April 06, 2016
Routine maintenance service Excellent customer service; friendly, patient and courteous staff, nice waiting room. I've been very happy with their helpfulness and prompt service. Excellent customer service; friendly, patient and courteous staff, nice waiting room. I've been very happy with their helpfulness and prompt service. I appreciated the updates by Marco Asuncion about the work that was being done on my vehicle and his patience as I had to wait for my husband to get back to me several times re. the service we needed. Wait wasn't bad at all. I'm very satisfied with the service at Buerkle Honda at White Bear Lake, MN. More
by gabriella
Employees Worked With
Marco Asuncion
April 06, 2016
They do care about their customers. I've used Buerkle Honda for the last five years to maintain my 2008 CRV. I've always found their prices to be fair and the services excellent. My last I've used Buerkle Honda for the last five years to maintain my 2008 CRV. I've always found their prices to be fair and the services excellent. My last couple of visits have not been what I've grown to expect. And after my last visit, I left feeling pretty down about the level of service I received. After that visit, their continous improvement manager reached out to me and after providing her with the details of the visit, she had the service manager reach out to me also. He not only answered the questions I had about the inspection but also offered to resolve the issues that I felt had not been addressed free of charge. More
by LovemyAcura
Employees Worked With
John Chavez
