Buena Park Honda - Service Center

Service on my Honda Odyssey Marcus CASTRO immediately recognized me and came up and offered to get me started even though there was quite a few customers it made my weight very s Marcus CASTRO immediately recognized me and came up and offered to get me started even though there was quite a few customers it made my weight very short and saw to it that my service is done in timely manner More

very friendly and helpful I got in really quick and the helped my right away. They were very friendly and had a very nice waiting area with drinks and coffee. I got in really quick and the helped my right away. They were very friendly and had a very nice waiting area with drinks and coffee. More

service department I only take my car to Buena park Honda when Marcus Castro is there. He is very knowledgeable and very trustworthy. I highly recommend this place wit I only take my car to Buena park Honda when Marcus Castro is there. He is very knowledgeable and very trustworthy. I highly recommend this place with Marcus Castro. More

I have been going to get my oil change done at your dealership. However, today, I was denied of that service, while i had a 4:40pm oil change appointment way head of time, simply because they have sen dealership. However, today, I was denied of that service, while i had a 4:40pm oil change appointment way head of time, simply because they have sent everyone home and no one will do the service. How can I make an appointment for a time that a service cannot be given to me. I am so frustrated because I am due for a service already. I do not have time to do it on weekdays. I find this really disappointing and unprofessional. Don't you guys check your appointments before sending your service team home?!!! Disappointing!!!!! I find that hard to believe that they overlooked as simple as an appointment for a basic oil change. If they cannot do the service then they should block that stupid time online that way no one will think that it is available when it is not. Because of this, I will no longer come back at this site for my services nor recommend friends and family to make purchases as well as services. What a waste of time! More

I recently wrote a bad review regarding the service my car received. On my paperwork, Eddie had been very descriptive on the work my vehicle needed. Why it was'nt done, i don't know. Nevertheless, he was car received. On my paperwork, Eddie had been very descriptive on the work my vehicle needed. Why it was'nt done, i don't know. Nevertheless, he was very professional, friendly, and helpful when i returned to the dealership VERY ANGRY. Immediately, Eddie & Joe helped me out and assured me my car would be fixed accordingly. Thanks guys, GREAT CUSTOMER SERVICE!!!!! More

I think the quality of their service is poor -- One husky guy did not take my concern seiously about my Honda Pilot A/C not sounding right -- Every so often the power of the air would dwindle -- He husky guy did not take my concern seiously about my Honda Pilot A/C not sounding right -- Every so often the power of the air would dwindle -- He claimed that was normal -- It was after the warranty of my A/C was expired that the A/C stopped working -- Another time, I told him of my Honda Pilot having an inside-leak when it rains a lot -- This same lazy guy said I would have to take it to a shop (outside of Honda) for them to figure it out and resolve it -- I even left a message on his manager's voicemail, complainig about this lazy guy's poor service, and never got a call-back -- I am so turned-off by Buena Park Honda and their poor service -- I now go to Norm Reeves Honda in Cerritos -- I told one of the Norm Reeves guys my A/C story -- He is going to talk with soneone at Honda Headquarters and see if I can have my A/C serviced without having to pay the full price -- So, goodbye to Honda Buena Park, and back to Norm Reeves Cerritos More

This dealer is not reliable at all and the service adviser Roy Brewster is full of lies. Just after few days I spent as much as $400 for a regular service at this dealer, my car started getting troubl adviser Roy Brewster is full of lies. Just after few days I spent as much as $400 for a regular service at this dealer, my car started getting trouble and stalled few times roadside. My car had no problem before the service. I sent back my car to this dealer on following weekend and asked them what happened. Roy Brewster told me it might be because I did not use Honda spark plug. After few hour, he called me and said the problem is not from idle control valve as I asked but a parts about $780 (parts only) next to idle control valve need to be replaced. I refused his recommendation due to their bad credit. But his paperwork shows "recommended New Idle Control Valve". I fixed my CRV at somewhere else. The problem is what he put on the paperwork but not what he said on phone. And Honda CRV idle control valve is never as expensive as $780. Firstly, they create problems when they service. Secondly, they lie when they repairing. More

The Service advisor Dave Kelly is full of lies. We dropped off our car @ 7:00 am for a major tune. Then we called him an hour later to change our order to an inter service and this guy said we can't c dropped off our car @ 7:00 am for a major tune. Then we called him an hour later to change our order to an inter service and this guy said we can't change it because the job is done. How can you do a whole major tune up within an hour time? Aside from that we check everything they said they had done to the car and they didnt even rotate the tires. We went back there and told them to do the job that they missed to do and they did but we also timed them and it took them 45 minutes just to rotate the tires. If it takes them 45 min to rotate the tires how the xxxx can they do a major tune up within an hour? Word of advise to anyone who takes there car here for a service.... GO ELSE WHERE! ! ! They are over priced, the service advisor has no clue (because they are too lazy and out of shape to get up from their desk to actually check on the status of the cars), They will make you come back and tell you a different problem with your car so you will have to come back to them. To Buena Park Honda Service Dept.- DO the job right the first time and stop all your the lies that you tell your customers More

We have a 2008 Honda Fit that we paid cash for, and a few months back had to replace the plastic cover on the underside of the engine due to hitting a piece of a tire in the roadway. While it was already a b months back had to replace the plastic cover on the underside of the engine due to hitting a piece of a tire in the roadway. While it was already a burden having to buy the new part, the dealership tried to gouge us for over $8.00 each for the plastic push-rivet fasteners to hold it in place. Went to the local Lowe's for something completely different and happened to look in their specialty fastener drawer and found the same plastic fastener for about $1.00 each. Today I called the dealership to get a price for floor mat hooks, which many dealers sell online at a price range of $1.34 - $1.40 each with a suggested retail price of $1.85 - $1.90 each. I figured I would call BPH and pick them up on the way home. First--they are "special order items" (Hello? Do we sell Hondas? Same clips used in Civics, Fits, Accords....and we don't keep them in stock...?? wow....) And the real kicker....SRP of $4.65 each. Amazing. I know dealerships make money on their back end sales, but they don't have to give it to their customers in the back end.... More