Buena Park Honda - Service Center

Quality of service was generally good. I did have to repeat myself several times about the service I needed: once when setting the appointment, again to the tech when I arrived, again to my customer ser repeat myself several times about the service I needed: once when setting the appointment, again to the tech when I arrived, again to my customer service rep in the garage, and then one more time with the service rep in the office. I think if I've made an appointment online and specified the service needed, that should be somewhere in your system so I don't have to keep repeating myself once I've arrived. It would so slick if I arrived, you know my vehicle (because I've told you) and you say "Hello, so it will be a maintenance B1 service today?" That's a minor quibble though. A little more serious is recommending fuel induction and or cabin air filter services as "critical" for $300 as they aren't in the normal maintenance schedule at my mileage (plus changing the air filter oneself costs like $10 and takes 3 minutes). Otherwise, I do trust the Honda techs to do the job right when they do it. I've been to other independent shops in the area and drove away only to realize that they didn't put things back together correctly, or another problem mysteriously crops up somehow. I also appreciate the new text message/online recommended service approval process. All-in-all, a nice and reliable service experience for my Honda CR-V, just make sure you double-check those recommendations. More

The last couple of times I’ve been to Hardin Honda, Josh was my service associate. Great guy, great services. Keeping guys like him around will keep customers coming. was my service associate. Great guy, great services. Keeping guys like him around will keep customers coming. More

Highly disappointed in the check in time for a service appointment. Had a 10 o’clock appointment, arrived on time, 10:40 still waiting to be checked in. I did explain to an employee that my ride had been appointment. Had a 10 o’clock appointment, arrived on time, 10:40 still waiting to be checked in. I did explain to an employee that my ride had been waiting for me and needed to return to work. He did get me an envelope (took about 15 minutes to retrieve it) to drop my key in so I could leave. That was helpful, but again, I was still there for 40 minutes without speaking to a service advisor. Definitely need a better system. More

chloe was very helpful and nice. i like going to this delaership for my car maintenance. the place is clean and service is great. i will be definitely be back again. delaership for my car maintenance. the place is clean and service is great. i will be definitely be back again. More

Everything I expected from my Honda of Buena ParkThe Everything I expected from my Honda of Buena Park The workers very professional as I knew they would Thank you for your service and you did smile Everything I expected from my Honda of Buena Park The workers very professional as I knew they would Thank you for your service and you did smile More

This was by far the worst service I have ever had the displeasure of receiving. My 2018 Honda HRV EX-L was turned in for a factory recall on the paint which was peeling off down to the metal frame. I was displeasure of receiving. My 2018 Honda HRV EX-L was turned in for a factory recall on the paint which was peeling off down to the metal frame. I was told it would take 7-9 days for the painting and it would be transferred to a body shop for service. Honda refused to cover a rental or offer a loaner vehicle during this time. After calling corporate, they told me I was lucky they were even fixing the paint at all and transportation was my own issue to figure out. At the body shop, they repainted the car 3 different times after causing more damage to the exterior. The dealership would not keep me updated and continued to tell me it was ready for pickup for the car to not be there when I arrived to pick it up. 20 days later, I finally received the car in worse shape than it had been delivered. There were paint stains all over the windows and the leather interior was splattered with paint. The leather seats had dents and holes ripped in them along with paint covered shoe prints all over the floor. The roof was covered in dirty hand prints and black smudges. After 20 days, this was the best service they could offer. The service representative refused to acknowledge anything was wrong and said it was in pristine condition, looking as good as new. I will never be working with Honda again. There is no excuse for this and it is utterly ridiculous and unacceptable. More

Very helpful with service and explaining what was recommended and done to the vehicle! Very kind and was quick on making sure I was taken care of! recommended and done to the vehicle! Very kind and was quick on making sure I was taken care of! More

Buena park honda Awesome! Minus the wait but Alejandro made it happen a tad quicker to get me on my way to do my other stuff made it happen a tad quicker to get me on my way to do my other stuff More

I always had great service with BP Honda. They are responsive, on-time, and easy to work with. However, I experienced my first 'issue.' I brought it in for a factory recall with the fuel pump. When I responsive, on-time, and easy to work with. However, I experienced my first 'issue.' I brought it in for a factory recall with the fuel pump. When I picked up the car, there was a horrible gasoline smell inside the car. I called my Service Rep and she explained the smell would eventually go away and that this occurs at times with a fuel pump change. The smell did eventually go away but I did not feel well for about 24 hours. They needed to air out the car before I picked it up. I'll let the dealership know about my experience. More