Buena Park Honda

I think the quality of their service is poor -- One husky guy did not take my concern seiously about my Honda Pilot A/C not sounding right -- Every so often the power of the air would dwindle -- He husky guy did not take my concern seiously about my Honda Pilot A/C not sounding right -- Every so often the power of the air would dwindle -- He claimed that was normal -- It was after the warranty of my A/C was expired that the A/C stopped working -- Another time, I told him of my Honda Pilot having an inside-leak when it rains a lot -- This same lazy guy said I would have to take it to a shop (outside of Honda) for them to figure it out and resolve it -- I even left a message on his manager's voicemail, complainig about this lazy guy's poor service, and never got a call-back -- I am so turned-off by Buena Park Honda and their poor service -- I now go to Norm Reeves Honda in Cerritos -- I told one of the Norm Reeves guys my A/C story -- He is going to talk with soneone at Honda Headquarters and see if I can have my A/C serviced without having to pay the full price -- So, goodbye to Honda Buena Park, and back to Norm Reeves Cerritos More

The team was very helpful and attentive. They answered all of my questions with patience and made sure that I was provided with complete information. I am thrilled with the vehicle that the salesman, Greg all of my questions with patience and made sure that I was provided with complete information. I am thrilled with the vehicle that the salesman, Greg Meeks, helped me select. How they handled my trade-in was wonderful. I feel confident that they did all they could to get me the best price possible. The Finance Manager, Marcie, made the finacial arrangements go very smoothly. I was happy with the whole experience and let the Manager, Freddy, know how much I apprecited everything. More

Good buy, go with internet sales for deals. There was a misunderstanding with my visit to the dealership, but after a few days they called me, cleared things up, and gave me a decent deal on my vehicle. misunderstanding with my visit to the dealership, but after a few days they called me, cleared things up, and gave me a decent deal on my vehicle. More

Buena Park Honda had an upfront price model which I really liked. They give you their bottom price right away. Most of the dealers I called could not beat it. The 2012 Odyssey that I wanted was not really liked. They give you their bottom price right away. Most of the dealers I called could not beat it. The 2012 Odyssey that I wanted was not in stock, so I had to wait about 2 weeks for it. About a week later, Tin informed me that he could drop the price another $500!!! Keep in mind, most of the dealers I spoke with didn't want to match his previous price. Anyways, it was a great experience, and they didn't play any games with me as I was signing papers. Very straightforward process. I would highly recommend them to anyone. More

Susanna Yim was very helpful. I came to them through the USAA Car Buying service and although I ended up purchasing through another dealer was professional and helpful. USAA Car Buying service and although I ended up purchasing through another dealer was professional and helpful. More

This dealer is not reliable at all and the service adviser Roy Brewster is full of lies. Just after few days I spent as much as $400 for a regular service at this dealer, my car started getting troubl adviser Roy Brewster is full of lies. Just after few days I spent as much as $400 for a regular service at this dealer, my car started getting trouble and stalled few times roadside. My car had no problem before the service. I sent back my car to this dealer on following weekend and asked them what happened. Roy Brewster told me it might be because I did not use Honda spark plug. After few hour, he called me and said the problem is not from idle control valve as I asked but a parts about $780 (parts only) next to idle control valve need to be replaced. I refused his recommendation due to their bad credit. But his paperwork shows "recommended New Idle Control Valve". I fixed my CRV at somewhere else. The problem is what he put on the paperwork but not what he said on phone. And Honda CRV idle control valve is never as expensive as $780. Firstly, they create problems when they service. Secondly, they lie when they repairing. More

Hi, me and my wife visited Buena Park after a couple of other dealers. We were looking for a hard to find 2011 Odyssey. The color and the price willing to pay were specific. I had done my research and was other dealers. We were looking for a hard to find 2011 Odyssey. The color and the price willing to pay were specific. I had done my research and was not going to pay more than the fair price. At the previous dealers we visited we did not have luck. They were either wanting a lot more money or tried playing last minute price games. Anyways, our experience at Buena Park was completely different. They had the car we were looking for and were sincere thought the negotiation process. They obviously went back and forth with their offer and we remained firm with our offer. At the end, they agreed and we got our car. Again, the negotiation process was not as painful as it was at other places and more than anything we were treated in a friendly manner. From my experience, If you know what you are willing to pay (fair price), they at Buena Park are willing to make it happen, More

The Service advisor Dave Kelly is full of lies. We dropped off our car @ 7:00 am for a major tune. Then we called him an hour later to change our order to an inter service and this guy said we can't c dropped off our car @ 7:00 am for a major tune. Then we called him an hour later to change our order to an inter service and this guy said we can't change it because the job is done. How can you do a whole major tune up within an hour time? Aside from that we check everything they said they had done to the car and they didnt even rotate the tires. We went back there and told them to do the job that they missed to do and they did but we also timed them and it took them 45 minutes just to rotate the tires. If it takes them 45 min to rotate the tires how the xxxx can they do a major tune up within an hour? Word of advise to anyone who takes there car here for a service.... GO ELSE WHERE! ! ! They are over priced, the service advisor has no clue (because they are too lazy and out of shape to get up from their desk to actually check on the status of the cars), They will make you come back and tell you a different problem with your car so you will have to come back to them. To Buena Park Honda Service Dept.- DO the job right the first time and stop all your the lies that you tell your customers More

We have a 2008 Honda Fit that we paid cash for, and a few months back had to replace the plastic cover on the underside of the engine due to hitting a piece of a tire in the roadway. While it was already a b months back had to replace the plastic cover on the underside of the engine due to hitting a piece of a tire in the roadway. While it was already a burden having to buy the new part, the dealership tried to gouge us for over $8.00 each for the plastic push-rivet fasteners to hold it in place. Went to the local Lowe's for something completely different and happened to look in their specialty fastener drawer and found the same plastic fastener for about $1.00 each. Today I called the dealership to get a price for floor mat hooks, which many dealers sell online at a price range of $1.34 - $1.40 each with a suggested retail price of $1.85 - $1.90 each. I figured I would call BPH and pick them up on the way home. First--they are "special order items" (Hello? Do we sell Hondas? Same clips used in Civics, Fits, Accords....and we don't keep them in stock...?? wow....) And the real kicker....SRP of $4.65 each. Amazing. I know dealerships make money on their back end sales, but they don't have to give it to their customers in the back end.... More

I purchased a 06 civic dx from this dealership early this month only to discover that the bank would not "work" with me on this particular vehicle because its value was less than the 05 civic ex they were p month only to discover that the bank would not "work" with me on this particular vehicle because its value was less than the 05 civic ex they were placing me into, and the bank was merely "looking out for my best interest." After consulting with my banker I made the final decision on the switch to the 05 civic EX that had over 50k miles on it and a body style I disliked with a warranty that'set to expire at 60k (wow!). James Pak, who assisted me in the transition was not at all the person I wanted to sit down and finalize the sales contract with. He came off as being a rude individual. He made me feel that I was there wasting his time when he stood and left while I was still deciding on what I should do about the switch he snidely replied "I'll let you guys decide because I've got a lot of other important things to do." Whenever he spoke to me his eyes were constantly blinking and rolling as if I didn't know a thing about purchasing cars when this was actually my third car-buying experience. Before I had begun signing papers in his office, I also mentioned to him (as well as the salesperson, Sean Kim) that the brakes were worn out on the 05 Civic and I expressed a deep concern and explained that I will be using this car to transport my six year old daughter and five year old nephew to and from school everyday , but James Pak looked at me blankly, gave me the impression he didn't care about my family's well being and that he cared more about this car being sold. He made me feel his time was more precious and that he just wanted to expedite signing of the papers so he can go home. He firmly insisted that there was nothing wrong with the car and he told me that cars all have a different feel. My cousin who was with me while test driving this vehicle noticed that Sean had to pull the brakes up when I attempted to make a right turn. After waiting for close to 45 minutes on the forms that James had printed, one or two of them which he admittedly made mistakes on, he told me that he was tired, I went over the sales contract with Mr. Pak and noticed that he had increased the amount on my gap insurance coverage. I asked him to change to what it was originally on my old sales contract which was 495.00, I even pulled out my contract and showed it to him, only to be rudely interrupted when he snapped at me saying, "To make this easier on you, I wouldn't be able to complete this transaction without that figure being on there" referring to the 650.00 that replaced the 495.00 for gap insurance. From experience, I know that gap insurance should never exceed 500.00. I felt ripped off. I honestly would not recommend going back here to purchase another vehicle if Mr. James Pak is still working there. He'd be better off working in the dealership's car detailing department where he doesn't have to interact with clients on a day to day basis. The rest of the staff was very helpful and living up to their motto "Honda Helpful" I strongly recommend Sean Kim for a promotion . He has been helpful from the start and deserves it. More