Budd Baer Subaru - Service Center

Scheduling staff was great, but service department did not fix the issue, nor check that issue was corrected. The "fix" that they did I knew wouldn't work because I had already tried it. I had to schedule not fix the issue, nor check that issue was corrected. The "fix" that they did I knew wouldn't work because I had already tried it. I had to schedule another appointment taking more time away from work where they can try to diagnose issue. Meanwhile Service manager had picture proof of issue and advised to come in. More

I was shocked the inflation of my bill but Stacey was very nice! Wasn’t expecting the high bill very nice! Wasn’t expecting the high bill More

So far my family has worked with Jan and we like everything the dealership has to offer. everything the dealership has to offer. More

The gentleman who waited on me was so polite. Keeping me informed . Car looks cleaner than any other times. Good job Keeping me informed . Car looks cleaner than any other times. Good job More

Great customer service as always! I definitely will be returning for Sales and Service! Thank You! I definitely will be returning for Sales and Service! Thank You! More

Stacy and your representatives were friendly, knowledgeable, and helpful. My experience at Bud Baer consistently has been positive. Thank you! knowledgeable, and helpful. My experience at Bud Baer consistently has been positive. Thank you! More

We are very disappointed with your parts department. We had two different parts ordered from your parts department and no one told Tori when the parts came in. We were waiting to hear from you and never We had two different parts ordered from your parts department and no one told Tori when the parts came in. We were waiting to hear from you and never received a call. We had to call your dealership twice to find out that the parts were in. Tori was very apologetic, but this is inexcusable. We think someone needs to discuss with the parts department and straighten it out to prevent it from happening to other customers. We do have some positive feedback. Please thank Tori for all of her help! More

Staff was professional, courteous, and friendly. Victoria kept us updated on the progress of our repair. Victoria kept us updated on the progress of our repair. More

Victoria was very friendly and helpful. The garage staff was very good in letting me know what needed done and what could wait. Which I appreciated. The garage staff was very good in letting me know what needed done and what could wait. Which I appreciated. More

Very friendly, knowledgeable and an easy comfortable wait while they do the work on my car. while they do the work on my car. More