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Budd Baer Subaru - Service Center

Washington, PA

4.6
511 Reviews

511 Reviews of Budd Baer Subaru - Service Center

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November 04, 2023

Not sure if tires were rotated, not on paper work, no communication at all bad service! More

by melissaflores688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Comfort
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

Great experience, didn't have to wait long. Everything done as expected. I highly recommend More

by r.toothman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan McGinty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Borrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Slaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Comfort
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Layhue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the employees were nice. They all spoke even though they weren't the ones helping us.
November 02, 2023

The service was great except the experience I had with the shuttle service. I requested to be picked at my work when my shift ended. Had to wait over an hour because they sent driver out to pick someone More

by COLLEENCAR711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who I dealt with.
Nov 02, 2023 -

Budd Baer Subaru responded

We are so sorry, but we only have one shuttle service to cover three facilities with customers in each one. When we couldn't get ahold of you to confirm you would still be ready at a particular time, we had to go ahead and route our driver to help another customer. We appreciate your business and hope we can continue to provide you with exceptional service.

November 02, 2023

Honest, reliable, prompt service, top notch sales personnel, excellent repair work done, I always know I can trust everything will be done well. More

by joanie_jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

Budd Baer makes it very easy to get my car serviced. I waited to have my car serviced. It was done quickly. More

by astasik8
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Autry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

The online chat to request express service for a brake light that was out was very efficient. The young man who checked me in and the staff that assisted him with confirming that a light was out were More

by MVALENTINE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth online and the young man who worked Express Service Friday, October 27th.
October 30, 2023

All went well with repairs. Job was completed in a timely fashion upon arrival of all parts. More

by drohaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Bruno
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2023

Issue not with Subaru, but Starlink sending me inaccurate information. They need a better description of their need to see a dealer suggestion More

by richardcrossland29@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Bad service and smoked in my car. Was not pleased at all. Not worth it. More

by brialyakayyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Bruno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Budd Baer Subaru responded

We are truly sorry to hear about your negative experience at Budd Baer Subaru and we want to emphasize that smoking in customer vehicles is strictly against our policy. This incident does not align with our standards. To address this matter most effectively, we would greatly appreciate any additional information you can provide, such as the date and time of your visit and the people involved, so we can thoroughly investigate what happened. Our goal is to rectify the situation and ensure that your next visit exceeds your expectations. If you have any additional questions or concerns, please do not hesitate to contact us at 724.222.0700. Thank you

October 27, 2023

Very pleased with the car and dealer but would like phone charger issues resolved soon More

by Samsk9s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Mialki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Bresso
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