Budd Baer Subaru - Service Center

I'm extremely disappointed in the service department. After paying $1,800 for service a few weeks ago a new problem arose on my 2019 Buick Lacrosse. My car was overheating and I investigated and found After paying $1,800 for service a few weeks ago a new problem arose on my 2019 Buick Lacrosse. My car was overheating and I investigated and found there was a slight crack in the coolant reservoir, and I lost all fluid. A part was ordered and I became aware that the part department ordered the part for a 6 cylinder, my car is a 4 cylinder. I pointed that out to them and when they went to order for 4 cylinder it was discontinued! So the only alternative was a used part. They located one and wanted to charge me $300 for a $30 part and on top of that, an additional $180 to install. It's hard to believe GM discontinued a part for a 6 year old car. I researched and found one locally and had another garage put it in. (Be aware it's a few minutes job). It cost a total of $60 for part and installation, versus $500 from Budd Baer. Also was able to get done much faster being that I couldn't drive the car. Anyone with a 4 cylinder 2.5L 2019 Lacrosse may want to be aware of this. Since I purchased my car there, I had hoped to be treated more fairly. More

Got me in no problem when my local dealer put me on a wait list wait list More

The appointments there are scheduled easily. The staff is always friendly and professional. The appointment wait is always prompt. No complaints! The staff is always friendly and professional. The appointment wait is always prompt. No complaints! More

Friendly. Prompt. Fair price. Clean shop floor. Service personnel fair, communicative. Greeters at the front doir Prompt. Fair price. Clean shop floor. Service personnel fair, communicative. Greeters at the front doir More

Great place to purchase a vehicle, would definitely refer people to Budd Baer Subaru. Thanks for a great experience and friendly staff. people to Budd Baer Subaru. Thanks for a great experience and friendly staff. More

I answered the questions I want to answer. Now accept the survey. I do not want to write an essay Now accept the survey. I do not want to write an essay More

It is close efficient and easy to reach. I live in Ohio. But still come here. I live in Ohio. But still come here. More

Torie was very helpful. Answered my many questions and was a delight to speak with. Thank you Torie and Budd Baer Subaru for making this a positive experience. Answered my many questions and was a delight to speak with. Thank you Torie and Budd Baer Subaru for making this a positive experience. More

- Conscientious in keeping me updated on vehicle’s work - Friendly professional staff who patiently explained collision work done work - Friendly professional staff who patiently explained collision work done More

Everything went very smoothly and they took great care of my Mini Cooper. Everyone was very polite and helpful. my Mini Cooper. Everyone was very polite and helpful. More