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Budd Baer Subaru

Washington, PA

Overview
Employees
Reviews
Vehicles
4.7
945 Reviews
At Budd Baer Subaru in Washington, we're proud of what we've made: a full-service, family-run new and used car dealership founded on the principles of great products and honest business. With over 100 employees in the Budd Baer family of stores and one of the most competitive inventories of new Subaru models in the greater Pittsburgh area, we'd like to think that we're doing pretty well. As "The Honest Dealer", Budd Baer Subaru offers a unique alternative to the conventional car-buying experience. We're a third-generation family business, proudly serving in Washington since 1975--we've seen and adapted to a lot of changes over the years, but we're still here! And whether you're in the market for a brand-new Outback, Crosstrek, Forester, or Ascent, or you're shopping through our expansive selection of used cars, trucks, and SUVs, you can be sure that you're getting a great deal on a great vehicle.
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71 Murtland Ave

Washington, PA

15301

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Showing 945 reviews

May 17, 2023

Stacy is great! will work with her again.great service and nice place to wait around in. More

by flymobro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy
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May 17, 2023

Continued communication befor and after the service. Was able to complete the service within an hour. More

by rezk.nagy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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May 17, 2023

The service people are very helpful and friendly. I would recommend the service department for great service. More

by marym119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
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April 12, 2023

We traded in our 2020 Forester for a new 2023 Forester. We were very pleased with the offer and all the other perks they gave us. I have never had a problem with this dealer. They have always given us grea More

by RJcarbuyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan
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September 10, 2022

Made an appointment to see a car late in the day for the next morning. When I arrived at my appointment (on time) I was told the used car I was interested in just sold. Then they tried to sell me another ve More

by Raven
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A bunch!!
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Sep 13, 2022 -

Budd Baer Subaru responded

We are very sorry to hear about your recent experience. We understand in this market that cars are moving faster than ever, especially a unique vehicle like the one you were interested in. It is very frustrating in today's market to find that perfect vehicle. It was an unfortunate situation where you set an appointment late on a Friday and the vehicle was sold before you arrived on Saturday morning. We do offer the "Reserve it Now" feature on all of our vehicles for this exact reason. Please know that we are here to service all customers and try to get them the exact vehicle that they want. Hopefully we can find another vehicle that will meet your requirements. Thank you for the opportunity.

Sep 14, 2022 -

Raven responded

How do I explain this to clearly present reality. How about we examine the facts. First “an unfortunate situation” would have occurred if I randomly showed up expecting to view/purchase a car I had seen or heard you advertise for sale. BUT THAT IS NOT THIS SITUATION. Because: — I called 20 minutes before you closed on Friday and spoke to A PERSON. — I requested to speak to a sales person but was denied. The person on the phone stated they could and would help me — I was told at that time the vehicle WAS AVAILABLE!!!!!! — I was then informed by your employee to make an appointment to view/discuss/purchase THIS SPECIFIC VEHICLE. — The appointment was then made at that time for 10:00am the next morning. — I showed up for my appointment on time and was told the car was sold. At that time an attempt was made to sell me a dissimilar car at over twice the price point. — If there was another step that was suppose to be done to insure my viewing to purchase the specific car for which I made the appointment **THEN WHY WAS’NT IT DONE WHEN I SPOKE TO THE PERSON I MADE THE APPOINTMENT WITH??? **OR TOLD TO DO THE EXTRA REQUIRED STEP?? **OR INFORMED THERE WAS ANOTHER STEP TO INSURE THE CAR WOULD REMAIN AVAILABLE FOR ME TO EVALUATE AND PURCHASE WHEN I SHOWED UP THE NEXT MORNING AT MY SCHEDULED APPOINTMENT??? >>>>>>. That is the rub!!!!! <<<<<<< Instead I am told that — We tried to call you 29 minutes before your appointment to inform you. — We then sent you an e-mail 27 minutes before your appointment to inform you. This is a pitiful attempt to claim the high road of being “the honest dealer”. Tell me would it not be reasonable to expect that I would be traveling to my scheduled appointment at that time? I mean 27-29 minutes before an appointment would be expected since instantaneously transporting from one place to another has not yet been invented hence the need for a car. And talking on the phone or reading or texting while driving is ILLEGAL IN THIS STATE!!! So I am left to chose one of the following conclusions which only “the honest dealer” can specifically identify as the correct one. 1 YOU DID ME WRONG!! or 2 You we’re playing the bait and switch game that unscrupulous car dealers do. The question that only you can answer is which of the two is the correct conclusion. Since I don’t live in Washington County it unfortunately makes me unaware of what appears to be the dominate culture you obviously embrace. That culture being just how easy it is for you to rationalize the fact that you do people wrong. No matter how you present it or slice it up the bottom line is you wasted my time, my good faith effort, and my fuel for NOTHING!!

July 31, 2022

Steve was great. Gave me a fair amount on my trade. In and out in about 1.5 hours. More

by Cfilmeck23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
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July 18, 2021

We have always been treated well at Budd Baer but this past Saturday I called to see if they could fit me in last minute because I was hearing a noise and we were going on a trip the following day. They More

by grazhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Miller
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February 06, 2020

Lazy, takes days for a call back, runs multiple credit checks and comes up with crazy figures for a payment. Wants to low-ball you on a trade in and still wants cash down and high payments and will blame More

by Dontshopatbuddbaer
Recommend Dealer
No
Employees Worked With
Mark
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September 28, 2019

Terrible Service and follow-up in Sept 2019 Left car for recall. It came back with other electronic not working. They called during first service because they left someone else’s keys in the c More

by Jeff2344
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service team - multiple people
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December 02, 2017

promises kept They are very accommodating to schedule needs and they do what they say they will do when they say they will do it. No surprises. They consisten More

by Barb7505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick in Service
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