Budd Baer Buick GMC - Service Center

Efficient operation I like how the team is ready first thing in the morning. The communication is very good. And the availability of shuttle service is wonderful. I like how the team is ready first thing in the morning. The communication is very good. And the availability of shuttle service is wonderful. More

Air Conditioning Repair Great Service, very professional staff, Loaner was identical to my car, Service Adviser kept me informed via Text throughout Repair Process on vehicle Great Service, very professional staff, Loaner was identical to my car, Service Adviser kept me informed via Text throughout Repair Process on vehicle status and when ready for Pick Up...Explained in detail the repairs required and what the issue was with factory component... More

You have great employees! I have a disease that requires me to have supplemental oxygen 24/7. I had some difficulty with my oxygen tanks when I first got to your facility. The I have a disease that requires me to have supplemental oxygen 24/7. I had some difficulty with my oxygen tanks when I first got to your facility. The staff was very accommodating and ensured that the service was completed promptly making sure I had enough oxygen for my return trip to Wheeling. You have great employees. Ronald Johnson More

Very nice Because they are a very good dealership and I have been dealing with them on many transactions. I have never had any issue whatever and they are tryi Because they are a very good dealership and I have been dealing with them on many transactions. I have never had any issue whatever and they are trying to be better. More

Oil change I was very impressed on the service I received. I felt special being taken to the mall to shop instead of waiting there while my car was serviced. I was very impressed on the service I received. I felt special being taken to the mall to shop instead of waiting there while my car was serviced. More

Quick fast and in a hurry, with a smile! I ended up at your service center in desperation on Thursday 7/11 around 215pm. My vehicle was making a awful sound and my family and I were already p I ended up at your service center in desperation on Thursday 7/11 around 215pm. My vehicle was making a awful sound and my family and I were already packed and ready to go on a road trip to Daytona Beach Florida the next day!!! The desk agent recognized that I was panicked and had me pull in and came out to see what was going on with my car. There was a technician Mark with her and the listened to the noise I was hearing and assured me that they would handle it as quickly as possible. My vehicle was diagnosed, parts retrieved and installed in under 3hours!!! I expressed my appreciation and gratitude when I picked the car up. Thank you so much for your dedication to excellent customer service and quick repair times! Since our Cadillac dealer closed we need a new GM dealer and service garage More

Outstanding Service Chris is friendly and personable, kept me informed every step of the way & Jim was very kind to walk me to my car & put my antenna back on! Chris is friendly and personable, kept me informed every step of the way & Jim was very kind to walk me to my car & put my antenna back on! More

corrected the recall The service was good. I forgot to tell the service department not to wash the car. It was a really nice service ,but I am still very concerned about The service was good. I forgot to tell the service department not to wash the car. It was a really nice service ,but I am still very concerned about the thin paint on the new Subaru""s. The paint chips with every little thing. The paint is a big disappointment since these cars are suppose to be strong enough for winter wear,but the paint does not hold up . disappointed. More

Things keep improving here. From the design of the fast service area to the efficiency of the staff, it is an inspiration to see new and improved. All is in order. The expansi From the design of the fast service area to the efficiency of the staff, it is an inspiration to see new and improved. All is in order. The expansion of this facility is exciting to see. Hope that longevity is the name of the game. More

Service suggestion I did not bring in the car for this most recent visit but my only frustration, which I included in the GMC survey, was that I never know when I get a I did not bring in the car for this most recent visit but my only frustration, which I included in the GMC survey, was that I never know when I get a free oil change and tire rotation and when I have to pay for it so I keep a couple of copies of the various service mailers or coupons in the car and either don't have to use when no charge or don't have with me when we are charged. Would like to suggest that instead of mailing all the different coupons that maybe you could store in customer's file so that it could be used when needed. It might save on mailing costs as well but understand that by mailing you also help to remind the customer that service need is close or for advertising. Every $10-15 helps so would like to pay the lower amount if being charged for service. Just a suggestion on how to improve the process. More