Budd Baer Buick GMC - Service Center

Needed a new battery, and I wanted to make sure nothing was draining my battery, so took my vehicle to the dealership. I new it would be expensive since I am going to a dealers service department. The se was draining my battery, so took my vehicle to the dealership. I new it would be expensive since I am going to a dealers service department. The service manager (Roy) called me while I was driving and told me nothing was draining my battery and all I needed was a new battery. the diagnostic and the battery would be $276 and needed approval to install the battery. I thought that was very high, but since they had my truck already, I said to go ahead and install it. I went to pick up the truck and the invoice said $453. I said that is not what you quoted me on the phone. Roy said there is a $150 to pull the truck into the bay + tax. $453 to change out a battery is robbery. You should be ashamed of yourselves. You took advantage of me and a successful business like Bud Baer should know better. More

bought Buick envision in 2019 salesman T.J. Very good salesman , very good person. Well satisfied. We purchased Auto Butler as part of the package. We have taken our car two times for this and both time salesman , very good person. Well satisfied. We purchased Auto Butler as part of the package. We have taken our car two times for this and both times were VERY disappointed with service performed. Car was not cleaned inside first time and we rescheduled. Car was cleaned outside again (NOT GOOD) and again not cleaned inside. * months later we took car again for auto butler and job was very poorly done. Dirt left inside and outside bugs on windshield and grill were not touched. Rooting of tires was supposed to be free and they wanted to charge us. My wife refused and they consented but service agent took pictures of outside and was supposed to get back in touch with us. It has been 3 weeks and NO response from anyone. Auto butler program has not been performed as we were told. We payed for it and have not been given our money worth service. More

A++++ We Dealt with Chris, who kept us informed through all the process of getting a dent fixed; getting an answer as to why our key fobs would not work and We Dealt with Chris, who kept us informed through all the process of getting a dent fixed; getting an answer as to why our key fobs would not work and installing the protection for the interior of the vehicle. Great Work and Great Communications.... More

Excellent and fast The service was excellent as usual. Chris was on top of his game and kept me informed. It was a good experience. I have one complaint that has nothing The service was excellent as usual. Chris was on top of his game and kept me informed. It was a good experience. I have one complaint that has nothing to do with today’s service, I cannot understand why you never fixed the nitrogen air machine. Nitrogen is fantastic. I went four years without having any tire pressure problems and than I find last summer having pressure problems and I find out that your nitrogen pump has been down for about a year and you have been putting air in my tires, even though there are green stem caps on the tires. I was upset to say the least. This was in October last year and I immediately went to a local tire service and had the air replaced with nitrogen. 35 lbs was put in the tires and 4 months later there is still 35 lbs in the tires. now please don’t insult me and tell me that nitrogen doesn’t work. Now I have told your service personal that they are never to touch my tires unless you have nitrogen and I will buy my tires where I can get nitrogen. More

Quick courteous service Happy with my purchase. Treated like I was a person & not just a sale. Budd Baer the place to go for best treatment and price. Happy with my purchase. Treated like I was a person & not just a sale. Budd Baer the place to go for best treatment and price. More

Thank you so much for all you did for my car! Larry was great, kept me updated, explained everything and even entertained my repeated questions. Carla and Maniya were both awesome and also kept me updated great, kept me updated, explained everything and even entertained my repeated questions. Carla and Maniya were both awesome and also kept me updated and coordinated my rental and made sure my paperwork was in order, and also got me into a rental when they didn’t think they had one available with such short notice. Krista in service was also amazing. I drive an 11 GMC Terrain which are known to have mechanical issues, and when I picked my car up, it drives like its new. I have had prior bad experience at other dealerships, and will never go anywhere else after the experience you all have created for me. Thank you, thank you, thank you! I truly appreciate it! More

These guys are getting it right I'm a car enthusiast and have owned a lot of vehicles from a number of dealerships. I also worked in the industry for a number of years helping deale I'm a car enthusiast and have owned a lot of vehicles from a number of dealerships. I also worked in the industry for a number of years helping dealerships to improve their service satisfaction capabilities. I left the field based on a skepticism that any of these dealers had a sincere desire to make their customers happy. I recently purchased a GMC Sierra pickup truck from Budd Baer, and I have to say that they really make me feel like they value me and my business and are legitimately concerned about taking care of me and my vehicle. They really seem to be getting it right. I am extremely impressed and very happy with my choice to buy my truck here, and will most certainly prioritize their dealership for any future vehicle purchases. More

1st time user for service I just moved to the area and needed service on my 2012 Buick. The service writer was very courteous as I explained my issues. .When the car was done I just moved to the area and needed service on my 2012 Buick. The service writer was very courteous as I explained my issues. .When the car was done the mechanic explained the problems found and the solution. I was please to see that the problems were corrected in the most efficient way. They could have replaced some parts instead of repairing the problem areas. I was afraid that they would do more than necessary. Good job guys. More

Software upgrades and inspection This was the most satisfying experience yet. They noticed my expecting was next month and made me ware they could do it that day. They also took the t This was the most satisfying experience yet. They noticed my expecting was next month and made me ware they could do it that day. They also took the time to check for discounts to use. Along with being courteous and friendly More

Routine Service All operational expectations were met. Encountered some difficulties with respect navigating the property with respect to knowing where the entrance t All operational expectations were met. Encountered some difficulties with respect navigating the property with respect to knowing where the entrance to the appropriate service area was. More