Bud Smail Motor Cars, LTD.

Buying a new car can be a difficult process, but it was made easy at Smail Mercedes Benz. Our salesman, Andrew, was patient and took his time explaining the different features of the vehicle more than once made easy at Smail Mercedes Benz. Our salesman, Andrew, was patient and took his time explaining the different features of the vehicle more than once. The closing (warranty information, etc.)and finance options were made clear by the Business Manager, Brian Witt. We were in and out quickly, so I could start enjoying my new ML350. Also I love the BlueTEC. More

Sean Buchanon and the Bud Smail Mercedes Benz staff were all a joy to work with. The whole experience of our auto purchase process from start to finish was a breath of fresh air. I wish all dealers and sale all a joy to work with. The whole experience of our auto purchase process from start to finish was a breath of fresh air. I wish all dealers and sales people that I have dealt with in the past were this enjoyable to work with. We will Be back! More

Brian did wonderfull job He want over and beyond to make this deal happen. I was very happy with my beatyful benz and was very happy with the trade in. I would highly recommend this dealer; and highly recom this deal happen. I was very happy with my beatyful benz and was very happy with the trade in. I would highly recommend this dealer; and highly recommend Brian, I will be back in the future to buy from him. More

Being I am a Canadian down here working it was very hard to get approved on anything since I have very little credit history. I was dealing with Brian Witt and I showed him how I had great credit in Canada to get approved on anything since I have very little credit history. I was dealing with Brian Witt and I showed him how I had great credit in Canada so he took that info and got me the car I really wanted. He listened to me and worked hard to get me approved and I will definitely be back there again to buy another vehicle from him. Jeremy and Robin McKinnon More

As opposed to the several other dealers to whom I reached out, Sean and the Smail group did not give me a "starting point" price. They cut to the chase and offered me a very fair price and an excellent fina out, Sean and the Smail group did not give me a "starting point" price. They cut to the chase and offered me a very fair price and an excellent financing option at the outset; no one else was even close. Since I don't have a lot of time during the day, and I don't have a lot of interest haggling, this was much appreciated. After receiving Sean's e-mail, I saw no reason to engage in further negotiations with anyone else. When we arrived at the dealership, the vehicle was ready for us to view, and Sean was there to assist us. Due to traffic, we were a bit rushed at the dealership, and they were able to get us in and out in 15 minutes. While we politely declined a primer on the vehicle, because we needed to return to Pittsburgh to pickup a child, Sean politely insisted that we take the time to allow him to synch the vehicle's Bluetooth system with my wife's cell phone. I truly appreciated that, because it would have taken us a long time to do that, and the hands-free phone operation is an extremely important safety feature. We've already directed my brother-in-law, who's looking to lease a new Mercedes this year, to Sean, and I will recommend Sean and the Smail group to anyone that I know is looking for a new vehicle. It is well worth the drive to do business with people who respect their potential customers enough to give them the best deal on the first try. More

This by far has been the best experience I have ever had in buying/leasing a car! Everyone was very nice and we didn't spend our entire day a the dealership. Brian took the time to go over everything in t in buying/leasing a car! Everyone was very nice and we didn't spend our entire day a the dealership. Brian took the time to go over everything in the car with me and set up my phone and garage door opener for me. I love my new car and definitely would get another one from them! More

I have never experienced the personalization given to me I have never experienced the personalization given to me by Sean Buchanan. His attention to detail from the pricing (which my husband was concerne I have never experienced the personalization given to me by Sean Buchanan. His attention to detail from the pricing (which my husband was concerned about) to the paperwork needed to complete the transaction was done with extreme care and a big smile. Sean's personality speaks for itself. His confidence and honesty come across in a strong fashion. I have never had a salesperson give me their cell phone for faster contact regarding questions he knew would be forthcoming. I just picked up my car on February 28th......he knew we were in a hurry and offered to take more time with us later at our convenience. If fact, he recommended we come back for another demonstration of the operation of our vehicle. Being Cadillac buyers for over 30 years, I can honestly tell you we NEVER received treatment like this. My husband and I both tip our hats to Sean and can only see him running his own show years down the road. Good Luck, Sean you will always have us for customers. You deserve a raise and an EXTRA EFFORT AWARD!!! THE BOSINS - ADELINE AND PETE More

Sean more than exceeded my expectations. I felt he was genuine and made every effort to make sure my experience was pleasurable. The closer made sure I understood every detail of the paperwork and the ser genuine and made every effort to make sure my experience was pleasurable. The closer made sure I understood every detail of the paperwork and the service personal were efficient and polite. So far I am pleased with the car and have already recommended your dealship to my friends. More

Very pleasant and positive purchasing experience. Sean was very knowledgeable about the car and all its features. Everyone was friendly and professional. Brian is quick and efficient in processing the fin was very knowledgeable about the car and all its features. Everyone was friendly and professional. Brian is quick and efficient in processing the financing. Would recommend this dealership to others. Excellent customer service! More

My experience at this dealership was excellent. Sean did a great job in explaining to me the differences in the Benz models in a way I could understand. There was never any pressure in the dealings and he a great job in explaining to me the differences in the Benz models in a way I could understand. There was never any pressure in the dealings and he was very knowledgable on all aspects of the different models of Mercedes. He did a thorough job in explaining all the features of the car I purchased. I would have shopped around for different makes of cars if I didnt feel so comfortable that I was getting the car I wanted. More