Bud Smail Motor Cars, LTD.

C was a great salesman. No pressure and answered all of our questions. Love the car. Just wish I could get the garage door opener to sync up with my garage door. No pressure and answered all of our questions. Love the car. Just wish I could get the garage door opener to sync up with my garage door. More

Honest and trustworthy are the words I use to describe Smail and Mike and Matt. Smail and Mike and Matt. More

Very friendly, great customer service and very accommodating.On line scheduling was so quick and easy. accommodating.On line scheduling was so quick and easy. More

Mike Griffith was a very attentive and was very professional with all his services. He took time to explain all the services that were needed. He had all services done in a timely manner. I usual professional with all his services. He took time to explain all the services that were needed. He had all services done in a timely manner. I usually have Mercedes serviced in Naples Florida but the service in Greensburg was outstanding. I will be doing additional business with Smail Mercedes-Benz. More

They don’t listen to the customer. Their main goal is to sell additional services. I wanted a simple test to make sure nothing needed reset after getting a new battery. Was charged $17 Their main goal is to sell additional services. I wanted a simple test to make sure nothing needed reset after getting a new battery. Was charged $170. Was told would take 29 minutes to run the test. An hour later I asked what was going on . Was told they were done, he would get the paperwork. Another 15 minutes went by and I had to go after the guy again. Now he wanted to do an inspection that’s not due for 2 months. Do an oil change and B1 service. I told him I just want my car so I could leave. When I first arrived, I told them I was not feeling well and was on oxygen which the tank was good for 1 hour. I guess they would have paid more attention if I had passed out in their lounge. Maybe not because no one approached me the entire time I was back there by myself! More

"Exceptional Experience at Bud Smail Mercedes Benz dealer. I recently had the pleasure of purchasing a car from Bud Smail Motor Cars. LTD and I must say, it was a fantastic experience from start to dealer. I recently had the pleasure of purchasing a car from Bud Smail Motor Cars. LTD and I must say, it was a fantastic experience from start to finish. The staff at Smail Mercedes Benz were incredibly friendly and welcoming, making me feel right at home as soon as I walked in. What truly stood out was their exceptional customer service. They took the time to understand my needs and preferences, guiding me through their impressive selection of cars to find the perfect match. Their knowledge and expertise in the automotive industry were evident, and they patiently answered all my questions, making the entire process smooth and stress-free. Moreover, I want to extend a special thank you to Scott Powell and Manager Joe Suto, who went above and beyond to make this experience memorable. Their professionalism, attention to detail, and genuine care for my satisfaction were second to none. Overall, I cannot recommend Bud Smail Motor Cars. LTD enough. If you're looking for a car dealer that truly cares about their customers and delivers top-notch service, look no further. They have gained a customer for life, and I will be sure to spread the word about this wonderful dealership." More

I enjoyed working with the team at Smail Mercedes. The entire process was done without making a presale trip to the dealership. I couldn't be more pleased with our vechicle choice. The entire process was done without making a presale trip to the dealership. I couldn't be more pleased with our vechicle choice. More

This dealership is a pleasure to work with however the wait rime for service is sometimes long. I had service A performed on my CLK350 which is oil change and fluids and overall inspection and tire rotati wait rime for service is sometimes long. I had service A performed on my CLK350 which is oil change and fluids and overall inspection and tire rotation and a battery replacement (known two weeks before service was performed) and I waited 3 hrs for this to be completed. I stopped taking my car to Smail for basic state inspection due to long wait times of close to 2 hrs when local garages can have me in and out in under and hour at best. Otherwise I’m very satisfied with the Serivce department and team More

Needed to be out in 3 hrs. .only took 2 hrs.. Matt Nimick was very good..advise as me on everything that was being done Will take car back for service .only took 2 hrs.. Matt Nimick was very good..advise as me on everything that was being done Will take car back for service More

Absolutely the best dearer ship in all aspects, sales and device worth my 40 mile drive. device worth my 40 mile drive. More