Bud Clary Toyota of Yakima

Always great service! Moises Rios is the best! Always explains what service is needed. Listens to my questions or concerns that lead to bringing the car in for service! explains what service is needed. Listens to my questions or concerns that lead to bringing the car in for service! More

I came to the service department with a problem in my heater I left with information I need to address my problem in future (parts will need to be ordered before I can proceed). I look forward to scheduling my I left with information I need to address my problem in future (parts will need to be ordered before I can proceed). I look forward to scheduling my new visit to the service department in due course. More

Everything was great, as always. Quick, convenient, and well done. I cant remember his name, but he is always courteous and helpful. Great job overall well done. I cant remember his name, but he is always courteous and helpful. Great job overall More

Wonderful service employees were all friendly. Enjoyed my experience. They got me in early, and was out within under 2 hours. Will continue to have service at Bud Clary. experience. They got me in early, and was out within under 2 hours. Will continue to have service at Bud Clary. More

Don't buy here!! Drove 1700 miles to buy a certified Toyota. Drove another 1700 miles to get the car home. Upon washing the car found the paint had more than a few iss Drove 1700 miles to buy a certified Toyota. Drove another 1700 miles to get the car home. Upon washing the car found the paint had more than a few issues. Owners manual was ripped. Did ask for a replacement. Still waiting. Interior panel pulled away from the rear pillar. Contacted the dealership as I felt the car did not measure up to the certification standards. There was rocker panel damage as well as a 3inch vertical slice to the rear bumper. Front hood, roof and rear deck had issues galore when put under the proper lights. All the dealer could say was sorry. All I can say is what a sorry way to run a business. I filed a claim with Toyota. I suggest you steer clear of this dealership. Toyotas are great cars just don't buy one from Bud Clary. More

Service department/ Just not very sure this service person wants to be at work, worst experience ever showed up to drop truck off and ended up leaving because Lowell leon Just not very sure this service person wants to be at work, worst experience ever showed up to drop truck off and ended up leaving because Lowell leonard, could come out to check me in. Truck took all day for it to be ready and even at the end of the day he asked me to wait because he had other things to do. Do yourself a favor and avoid this place More

Customer Service? Not even a little bit I wouldn't recommend this dealer for used cars. Never tried to buy anything new but their management staff isn't customer friendly and their pricing i I wouldn't recommend this dealer for used cars. Never tried to buy anything new but their management staff isn't customer friendly and their pricing isn't accurate. More

3 month 30 day warranty is a "GFY" proclamation. Bought a 30k vehicle from this lot from a distance. All went well until it arrived with Major steering issues (ball joints shot) and exhaust leak. H Bought a 30k vehicle from this lot from a distance. All went well until it arrived with Major steering issues (ball joints shot) and exhaust leak. Had to invest $1735.00 to make it driveable. Zero response from the salesman or finance mgr on the 3/month 3000 power train warranty . need I say more. Poor business practices. No follow through. Once they get funded by the bank, adios suckers. More

Typical car salesman and women. Worst car buying experience ever! I do not recommend this dealership to anyone. Bill Charles and Samantha Barth are the two most unprofessional sales Worst car buying experience ever! I do not recommend this dealership to anyone. Bill Charles and Samantha Barth are the two most unprofessional sales people I have ever dealt with in my life. Worked with them to order a new truck with a trade in. Promised me $25,400 for my truck. More importantly fails to explain to me what the tax credit was. When the truck arrived and we're getting ready to finish the paperwork, Bill comes out and says that the trade in price is $23,500. I tell him that wasn't what they quoted me at a month ago. He goes back over to Samantha and comes back with a trade in quote and handwritten $1,927 tax credit totaling $25,400. Samantha comes back over all furious and asks, "what's the problem!?" I tell her the trade in price is not what was originally offered. She yells out, "that's what we agreed on." Bill gets up and acts if I should leave. There was no room for explanation or negotiation. I've met some fake people in my life but these two are the worst. What a waste of time. For any of you who are unable to find out what the tax credit is online here is a break down. New car price $40,000 Trade in price $25,000 Difference $15,000 Taxes = $15,000 x .082% (Yakima sells tax) = $1, 230 Yes I would have saved on my taxes but a little respect might have sealed the deal. More

Poor Service Much better dealers in Yakima to deal with if brand isn't important, but I wanted a Rav4 and they would not work with me at all, and I had cash. Went Much better dealers in Yakima to deal with if brand isn't important, but I wanted a Rav4 and they would not work with me at all, and I had cash. Went to Rodgers in Hermiston and got a better deal than I originally was seeking. Plus Very poor customer service. My advice, stay away! More