
Bud Clary Subaru
Longview, WA
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Lack of Service and Leadership. My vehicle has been at this dealership 3 times for the same issue and it’s still not fixed. Was reassured by the Service Manager Michael Kayler t My vehicle has been at this dealership 3 times for the same issue and it’s still not fixed. Was reassured by the Service Manager Michael Kayler this would be addressed. The required repair was not completed as discussed and when questioned he turned the issue around as this was not discussed. The worse of it he was not available. I have heard this so many times before. I even tried to escalate the matter to the store General Manager give it to the service manager. “0” accountability and beyond frustrated! The Service Writer Colton tried to make it write but he had no support from his leadership. This was my first Subaru and purchased new. It will be my last. I sat on this review for several days prior to submitting. The problem is still present, half assed work, craftsmanship, and lack of leadership is amazing in today’s environment. Just be cautious as you will get lip service xx. Simple corrections/repairs done timely and correct. More
Service was excellent. Took a hour for it, which in my opinion was fast. Clean service areas. Thanks for making my service seamless. Took a hour for it, which in my opinion was fast. Clean service areas. Thanks for making my service seamless. More
Hung was great, knowledgeable and a good disposition. Test drives and maneuvers were thorough. The manager was a good sport. Finance was not my fav Test drives and maneuvers were thorough. The manager was a good sport. Finance was not my fav More