Bud Clary Auburn Volkswagen - Service Center

You have been warned. This place is a ripoff and customer service is rude and horrible. It’s the Worse dealership in Washington State. If There is a rate below zero, this dealership will be qualified for wi service is rude and horrible. It’s the Worse dealership in Washington State. If There is a rate below zero, this dealership will be qualified for with no ask. Just save your time and money and avoid this place at all cost unless you want your car to be trashed like mine. More

Received an email that clearly states that I have an appointment on 8/4 at 8:00AM, yet when I arrived at the service desk, there was no appointment. Kellie said the appointment was for 8/5, so I had a n appointment on 8/4 at 8:00AM, yet when I arrived at the service desk, there was no appointment. Kellie said the appointment was for 8/5, so I had a nice drive to Auburn FOR NOTHING!!! Not very good service or communication! More

I live in northern Arizona and needed help on a parts ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I was with the concern and professionalism both displayed and by the way in which they promptly responded to my need. Thanks and Kudos to your Parts department Guys, from AZ. More

Just had Tiguan in for a PVC valve replacement (had to go to dealer since no one could get a code at other garages. I wonder...). You're needing to get car fixed, need to drive on a trip, so... you probably to dealer since no one could get a code at other garages. I wonder...). You're needing to get car fixed, need to drive on a trip, so... you probably go with them being able to find code/problem. Was also told by Kelle that "it was a hard to get to part." Again how do you know? So two-three ours labor and part price (which went up again), got work done. Again, what do you do? Already $140 into diagnostic. $730 dollars. Then, when out of there and in next town at Pep Boys, am told is a very easy to get to part. Right on top. Could do it myself in under ten minutes. So... I feel sick. Major rip off. Never again. More

The service department at Auburn VW is atrocious. Worst experience I’ve ever had or seen from a service dept and I have family that has been in this industry for 15+ years. Extremely rude and dismissiv experience I’ve ever had or seen from a service dept and I have family that has been in this industry for 15+ years. Extremely rude and dismissive advisors. Inconsistent information, when you actually finally hear from them, about the repair. I didn’t even learn my advisors name until we pushed to get info about our car on day three of absolutely nothing from them. Took my car in for a warranty bulletin for leaking sunroof. They left it filthy inside along with the body shop dust/headliner insulation all over the seats and dash for my kids to get all over themselves. Every window has handprints on them. Didn’t even look like they attempted to clean the outside. I was waiting for my VW survey so I could let them know my issues before making things public but realized I wouldn’t even get one because they never asked for me email address! So my final straw was that my husband is now having to shop vacuum my carpets two days after picking it up because they left them wet from the tests and now my car smells like mold inside. I can’t express enough how terrible the service dept is there. You’d be wise to go elsewhere for your service needs. More

Express service They really need to stop advertising xpress service. I was turned away. Arrives when the they opened in a Saturday. I was prepared to wait an hr or so They really need to stop advertising xpress service. I was turned away. Arrives when the they opened in a Saturday. I was prepared to wait an hr or so but was told the could only except 1 car for xpress service and I was the 2nd. Really??? Don’t offer a service you can’t follow through on. More

The worst experience Brought a golf GTI to them for a recall and warranty issue, normally I go to VW of puyallup and they are the best, anyway so auburn service refused a Brought a golf GTI to them for a recall and warranty issue, normally I go to VW of puyallup and they are the best, anyway so auburn service refused a warranty issue, Rod Young (service advisor) called me a lier without listening , try to charge me for something I didn’t even sign, didn’t put back together what they try to pull a part, so verdict to this; not going back there ever, don’t recommend anyone going More

customer service! Outstanding customer service!! He knows what hes doing and talking about and wants the best for his customers. I won't go to another dealership thanks Outstanding customer service!! He knows what hes doing and talking about and wants the best for his customers. I won't go to another dealership thanks to Rickey being so helpful! More

Not Your Traditional Dealership When you walk into Auburn VW it feels alive with energy! Everyone is friendly, salespeople are knowledgeable and passionate about their brand (which i When you walk into Auburn VW it feels alive with energy! Everyone is friendly, salespeople are knowledgeable and passionate about their brand (which is proven cause they all drive VW's). Not a high pressure dealership, feels more upbeat than any dealership I've worked with. Would highly recommend purchasing your next vehicle at Auburn VW. The service department is as friendly as the sales floor. The service writers are smart VW advocates who exercise great patience in finding the cure for your ailing car. Their prices are beyond fair, not many surprises come about when the vehicle is being fixed. They're upfront on recommended service to keep your car running it's best. My vehicle has always come back clean and in great working order! I send all my family and friends to Auburn VW's service department. The waiting area is clean and they had the World Cup playing, big points there! Give Auburn VW a try, you won't be disappointed! More

First of all, I fully agree with the other reviews that the experience to buy a new car at the VW Auburn is absolutely great. The big con is actually the service process, customer service team, the profile the experience to buy a new car at the VW Auburn is absolutely great. The big con is actually the service process, customer service team, the profile of service engineers and managers and the culture and mentality of this company. Here some details: I bought a VW Jetta in 2013 and was very happy for the first weeks. As mentioned before, the experience to buy a car there was great. After couple weeks I had noises in the car from a plastic part behind the cockpit. I called VW Auburn service and got prompt an appointment. After I received the car back (two days waiting time) I drove the car couple miles and recognized the same noise. I called again the service person Rod and explained that it seems the issue is still there. I scheduled a second appointment and this time a service engineer drove with me couple miles on the highway and confirmed the noise. Same again, I left the car there, two days later I toke the car back and surprise the same noise was happening immediately after I restarted the engine. This time I wasn't very happy and explained the service staff that the way from Issaquah to Auburn is quite far, so I would appreciate if we can fix that finally. What happened after was that I had anyway the first service appointment (first check up new car) after a month so the service manager promised that it would be fixed next time. Three weeks later I drove the car to VW Auburn and let the car there for two or three days. I received a call and the responsible service engineer mentioned that they had an accident with my car because another service engineer drove into my car and "don't worry" - we will just order two new doors and we fix that. Well, at this time I was very unhappy and contacted my lawyer. Unfortunately I received the information that if the VW dealer is able to fix the doors on their cost and the car is "like" new I would have a hard play to claim something from VW. After a waiting time of 3 weeks! I received the call and "Rod" the service engineer explained in a very unfriendly and unprofessional way that it is kind of difficult to get exactly the right door for the VW Jetta 2012 SE. I was very surprised as I would think this is a standard process and the doors should be very easy to order, paint and put back on the car. It toke in all another 2 to 3 weeks before I got the car back. On the day when I received the car back I had to argue with the service team that I would not pay the rental car that the company organized because it is not my failing that the team needed up to 6 weeks to repair their accident on my car. Almost 1.5 years later (2013) I received a letter that the company would offer me to purchase the car back and to offer a good deal for a new car. After some thoughts I felt that it would be maybe a risk to deal with VW Auburn again but I honestly thought they wouldn't mess it up a second time. I was very interested in the VW Jetta 2013 GLI plus some extras like a protective cover (folia) for the front of the car (value of 900 USD!). Here my experience: to purchase the car was again an exceptional great experience but troubles started when I went to VW Auburn to get my new car: 1. The protective cover wasn't put nicely on the car. The service team washed the car and water was collected under the protective folia. 2. The car wasn't clean - not vacuumed. I called the sales manager because it was close to 6 pm and the service team wasn't available anymore. The sales manager apologized and told me that it is absolutely no problem if I come back and the team will take care of the situation. Well, another time driving to VW Auburn. Couple days later I made the way to Auburn and unfortunately arrived a bit late. The appointment to take the rental car and to give my car to the service person was 5 pm. Unfortunately I arrived at 5.30 but had no waiting time to talk to the person behind the desk. Here the very unfriendly circumstance: The person just said "no, sorry, you are late and we will reschedule the appointment". I explained quite frustrated that I stuck in rush hour and that I only would like to get the rental car and leave my car here. The person was very unfriendly to me and just said: "No, I need more than 15 to 20 minutes for the paper work and I have dinner plans". After I heard that I was very frustrated and explained that I will escalate the situation to the management. After I communicated this I receive the rental car and left VW Auburn. Two days later I received my car back. The protective folia was on the car, everything was fine BUT! the very expensive sport rim was slightly damaged. I called the manager and explained that I think this happened because the service team seems to "do" this with purpose. The sales manager explained that he will talk to the team at the service and I will receive a repaired rim. next appointment is in 2 days and I only hope VW Auburn doesn't mess it up again. More