Bud Clary Auburn Volkswagen - Service Center

Very helpful and courteous service today. everything was explained to my satisfaction and the service was prompt. everything was explained to my satisfaction and the service was prompt. More

Did my recall and daisy got me checked in quickly and updated me promptly when service was done. updated me promptly when service was done. More

My car work was thorough, done on time, professional service. I will go back again. service. I will go back again. More

I have nothing against the sales department at this dealership. I’ve had a bad experience with the service department. On my new Taos, one of the keys did not work. I have made an appointment, indicati dealership. I’ve had a bad experience with the service department. On my new Taos, one of the keys did not work. I have made an appointment, indicating that I would wait while the car serviced. I was told it would take up to two hours. After 2 1/2 hours I asked about Progress and was told that it was still being diagnosed and information was being sent to Germany and they were waiting for a response. Because I had to leave for another appointment, I took the car and waited about a week for a response from the service department. I was called and told that a key was now available ,Nothing was said about Germany or diagnosing the car. I took the car in and waited another hour plus for the key to be activated. My main complaint is that I was not given correct information about the process Replacing a key fob should not take 3 to 4 hours of the customers time. More

It was a great experience taking my car in for an oil change and safety check. Staff was thorough and explained what was done and what is needed to be done. Definitely recommending it to family and frien change and safety check. Staff was thorough and explained what was done and what is needed to be done. Definitely recommending it to family and friends! More

Had my Jetta serviced. Riley was my service advisor. She was awesome. Friendly, informative and took care of me right from start to finish. Car was ready when promised, all Riley was my service advisor. She was awesome. Friendly, informative and took care of me right from start to finish. Car was ready when promised, all clean and ready to go. More

Very unsatisfactory “diagnostic”review/answer of one of the issues totally missed the other issue the issues totally missed the other issue More

The service was fast and completed on time. I needed a ride after drop off and pickup and both drivers were easy to talk to during the ride. I needed a ride after drop off and pickup and both drivers were easy to talk to during the ride. More

I loved the customer service from Bailey,he was very attentive and helpful to what I had to say. generally the customer service at bud clary is outstanding,everyone at the front desk is ready to assist attentive and helpful to what I had to say. generally the customer service at bud clary is outstanding,everyone at the front desk is ready to assist and if busy they let you know someone will be right with you,my vehicle had a check engine light something to do with egr,I got my car back sooner than I expected and also fixed completely.bailey was able to follow up with my volkswagen passat extended warranty and everything was taken care of swiftly. More