Bud Clary Auburn Volkswagen

Great Listener and Met all our Needs We went into the dealership with a specific car in mind. We drove the car and afterward there was no pressure and nothing else except continual liste We went into the dealership with a specific car in mind. We drove the car and afterward there was no pressure and nothing else except continual listening to our needs and what we were wanting next. Brandon was smart, intuitive, supportive and made the entire experience warm and heart-felt, We don't buy cars very often and the service and support was outstanding. Thanks. We will be back. More

EJ is just awesome If you get the chance to visit Auburn VW then ask for EJ. He is the best! I worked with him remotely to purchase a Golf R. I do not live anywhere c If you get the chance to visit Auburn VW then ask for EJ. He is the best! I worked with him remotely to purchase a Golf R. I do not live anywhere close to Auburn so I didn't have time to make the drive out to talk to anyone. EJ helped me remotely, answering all my questions and concerns. Once I decided to purchase the car, EJ quickly flagged the car as sold to prevent another salesman from showing the car to someone else on the lot. He sent me all the paperwork overnight, I signed it, sent it back and we discussed my options to take delivery of the car. Auburn VW was willing to deliver the car to my house so I didn't have to fly out. And we agreed to do just that and incorporated the delivery fee into the base price of the car. But at the last moment I reached out to EJ and told him I decided it would be more fun to fly to Seattle and drive it home myself. EJ coordinated everything and had an Uber driver meet me at the airport. He also was kind enough to provide me with a full tank of gas and threw in a few gifts for me and my wife. EJ also took his time and showed me all the features of the car and helped me order some parts that they will ship to my house. I've purchased many cars in my life and of all the salesman I have ever dealt with, EJ is the only one that I would want to work with again and again. He is absolutely awesome and made the purchase so much fun. Too bad EJ and Auburn VW is so far away from my house, otherwise I would take my car there for service too. Thanks again EJ and Auburn VW! More

Very bad dealer to buy from Please do not buy or lease from this company!! We knew that our lease was up Feb. 2019 and we needed to get it inspected. We called the inspection co Please do not buy or lease from this company!! We knew that our lease was up Feb. 2019 and we needed to get it inspected. We called the inspection company they gave us and was told they could not get to our area until March. So we returned car at end of lease, offered to pay the $350 disposition fee but Mr. Robinson would not take it? Now it is April and the company wants to charge us $1100. for damage they cannot see? It is very sad when you are 72 yrs old on a fixed income and they try to take advantage of you. Greedy people at Auburn VW. More

Excellent Auburn VW is a great place to purchase a vehicle everyone was friendly and easy to get along with no serious pressure from them to purchase a vehicl Auburn VW is a great place to purchase a vehicle everyone was friendly and easy to get along with no serious pressure from them to purchase a vehicle. More

Express service They really need to stop advertising xpress service. I was turned away. Arrives when the they opened in a Saturday. I was prepared to wait an hr or so They really need to stop advertising xpress service. I was turned away. Arrives when the they opened in a Saturday. I was prepared to wait an hr or so but was told the could only except 1 car for xpress service and I was the 2nd. Really??? Don’t offer a service you can’t follow through on. More

Car for Grandma My experience with Auburn VW began with my grandma looking to buy a newer car than she had been driving for for the past fourteen years. She wanted so My experience with Auburn VW began with my grandma looking to buy a newer car than she had been driving for for the past fourteen years. She wanted something reliable and something that got better fuel economy. I had just purchased a VW Golf TDI and couldn't stop recommending it to her. She decide that a Jetta was worth a look and a test drive, so I took her to Auburn VW to do just that. We arrived and were greeted by Jack D. He showed us some options and we decided on one of the many Jettas on the lot. My grandma was smiling from ear to ear and fell in love with the car. She however was not quite ready to buy as she wanted to save up some money for a down payment. A few days later I was telling a friend of my grandmas the story of the car and she said "I will just buy her the car!" I could not believe that someone could be that generous but she insisted that I make it happen. I decided to pay another visit to Auburn VW to see what could be done. When I arrived I was able to speak to Kevin B. He was extremely kind and very helpful with the details of this gift my grandmothers friend was giving her. We talked for two hours about the various vehicles to choose from and what methods of delivery we could choose from. I left there feeling very satisfied and warm inside. A few days passed and I was finalizing the last details of the deal only to find out that I had been texting Kevin on his day off but he went in to the office to get answers to the questions I was asking him. I could not believe he would do that for someone. Color me impressed. On the night before the delivery to my grandma, I get the dreaded text that the car might not be ready in time for her to get it the next day. I was crushed. But Kevin, being the fantastic human he is, pulled some strings and asked a service member to stay later to get the car ready for the next day. I don't know how much more I can take! The people here are so fabulous! When it came to the day of the surprise both Kevin and Jack were very helpful with paperwork and helping answer my grandmothers friends many, many, many questions. Never getting frustrated or visibly upset. I really wanted my grandma to have no clue so I told her I was taking her to lunch but we would swing in really fast to test drive another car. Her car. Kevin did some fantastic acting. He played it off like we had only spoken over the phone briefly and my grandma was none-the-wiser. When we showed her the car she couldn't even speak. She cried, laughed and cried some more. A very successful gift for a very special woman. tldr: My grandma needed a new car. A friend wanted to buy one for her. Kevin, Jack and the entire Auburn VW staff were extremely fantastic to work with and helped in every way possibly. This is the place to go if you are in the market for a new/used car! More

Literal interrogation Don't come here unless you want to be interrogated about your immigration status and how many of your family members live in the US. I came here t Don't come here unless you want to be interrogated about your immigration status and how many of your family members live in the US. I came here to buy a car, not tell you my life story. The car salesman (Brandon) I worked with asked me lots of invasive personal questions. I told him to stop, and he brought in his manager. His manager decided that it was necessary to know which college I'm currently attending and could not comprehend that I had graduated. These are not things you need to know - credit scores exist for a reason! More

Took far too long It took far longer than it should have (multiple days) from when I purchased my car to when I drove it off the lot. Hard to get ahold of and hard to g It took far longer than it should have (multiple days) from when I purchased my car to when I drove it off the lot. Hard to get ahold of and hard to get a straight story. They did compensate for it by covering my first month's payment and I credit them for that, but it was a very long and frustrating car buying process More

The worst experience Brought a golf GTI to them for a recall and warranty issue, normally I go to VW of puyallup and they are the best, anyway so auburn service refused a Brought a golf GTI to them for a recall and warranty issue, normally I go to VW of puyallup and they are the best, anyway so auburn service refused a warranty issue, Rod Young (service advisor) called me a lier without listening , try to charge me for something I didn’t even sign, didn’t put back together what they try to pull a part, so verdict to this; not going back there ever, don’t recommend anyone going More

Amazing Customer Service! I was thoroughly impressed with the customer service I received at Auburn Volkswagen today. I just leased my second VW, and the process couldn’t have I was thoroughly impressed with the customer service I received at Auburn Volkswagen today. I just leased my second VW, and the process couldn’t have been any smoother. I was in and out of the doors within an hour and a half. Brad Shores is truly amazing at what he does, from the personal connection to his professionalism he’s an all around great guy to work with. He was able to get me the best possible deal around. I’m truly thankful I was able to work with #bradthevwguy. More