Bud Clary Auburn Volkswagen

Sold my car to them yesterday and told to come back today for a check. Go back down today and of course no check and full of excuses. Tonight they call and say deal is off. Have a bill of sale and they have for a check. Go back down today and of course no check and full of excuses. Tonight they call and say deal is off. Have a bill of sale and they have my car. Staff just gives run around and not honest. Now I have to go hire an attorney. Best to stay away, either they don’t know what they are doing or they are ripping people off. More

Spent 900 dollars on a diagnostic and repair. Cash it was basically all I had. Drove off the lot and car was still broken and not to mention an engine light came on. I had never had one come on i Cash it was basically all I had. Drove off the lot and car was still broken and not to mention an engine light came on. I had never had one come on in the previous 100,000 miles. They have no explanation why the part they told me I needed did not fix my car. They only told me that I needed a more expensive one that's not available. No accountability or reassurance from anyone after telling me they would make this right More

I unfortunately did not get the opportunity to purchase my car from this dealership but working with Brian was the best experience I had of all of the dealerships I went to (which was alot probably close t my car from this dealership but working with Brian was the best experience I had of all of the dealerships I went to (which was alot probably close to 10 dealerships) he was not pushy he was honest, informative and most of all very respectful. The car I decided on was a 2022 atlas in the highest trim package so unfortunately it was just a really difficult car to find and ended up finding it elsewhere but I would highly highly recommend working with Brian! More

Just bought a 2121 Passat, great car, wonderful service from Brian and Loren, highly recommended buying a car at Auburn VW.. from Brian and Loren, highly recommended buying a car at Auburn VW.. More

You have been warned. This place is a ripoff and customer service is rude and horrible. It’s the Worse dealership in Washington State. If There is a rate below zero, this dealership will be qualified for wi service is rude and horrible. It’s the Worse dealership in Washington State. If There is a rate below zero, this dealership will be qualified for with no ask. Just save your time and money and avoid this place at all cost unless you want your car to be trashed like mine. More

This was my second time back to buy a car from Michael, he is the best. There ended up being some major unforseen issues on my second purchase but nothing anyone could prevent. Would recommend Michael to a he is the best. There ended up being some major unforseen issues on my second purchase but nothing anyone could prevent. Would recommend Michael to anyone looking for a vehicle, transparency,and some good laughs. More

Received an email that clearly states that I have an appointment on 8/4 at 8:00AM, yet when I arrived at the service desk, there was no appointment. Kellie said the appointment was for 8/5, so I had a n appointment on 8/4 at 8:00AM, yet when I arrived at the service desk, there was no appointment. Kellie said the appointment was for 8/5, so I had a nice drive to Auburn FOR NOTHING!!! Not very good service or communication! More

One of the best experience I had. Michael and Dwight helped me with the car. The made my purchase a cake walk. Thanks guys and thanks Volkswagen Auburn. I definitely recommend this showroom. helped me with the car. The made my purchase a cake walk. Thanks guys and thanks Volkswagen Auburn. I definitely recommend this showroom. More

The general manager called and tried to help me with the situation but we couldn’t come to any type of agreement the trade in value they were giving me was only benefiting them and it wasn’t even KBB. I wou situation but we couldn’t come to any type of agreement the trade in value they were giving me was only benefiting them and it wasn’t even KBB. I wouldn’t recommend this dealer More

I live in northern Arizona and needed help on a parts ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I was with the concern and professionalism both displayed and by the way in which they promptly responded to my need. Thanks and Kudos to your Parts department Guys, from AZ. More