Bud Clary Auburn Volkswagen

Courteous, efficient, quality service. However, I don't like the new practice of charging a 3% fee when using credit card, and using the alternative of a debit card is not desired. Maybe However, I don't like the new practice of charging a 3% fee when using credit card, and using the alternative of a debit card is not desired. Maybe we're back to writing checks. More

The service team was communicative and done on time. Very friendly team and dealership. Highly recommend them Very friendly team and dealership. Highly recommend them More

Print helpful service - with a smile. Kept me informed of progress and also of charges Kept me informed of progress and also of charges More

Salesperson Mike Yule was amazing. The overall experience will bring me back for another vehicle in the future. Thank you, Bud Clary Auburn VW. The overall experience will bring me back for another vehicle in the future. Thank you, Bud Clary Auburn VW. More

Very friendly, professional and helpful. Kept in touch with progress via text messages. Have always taken my car there and will continue to do so. Kept in touch with progress via text messages. Have always taken my car there and will continue to do so. More

Super comfortable the whole time and made care buying an ease. Very transparent about the whole process! ease. Very transparent about the whole process! More

Expertly done in rime predicted. Thorough inspection All costs clearly stated. Personable and friendly staff Thorough inspection All costs clearly stated. Personable and friendly staff More

Took forever to reach the service department, every other department answered but them, called multiple times before getting an answer. Showed up 8:00 was waiting to be helped for almost 15-20 min a lady wal department answered but them, called multiple times before getting an answer. Showed up 8:00 was waiting to be helped for almost 15-20 min a lady walked in 17 min after me and was acknowledged by one of the receptionist. She was shuttled before me and I had to wait in the lobby for 2 hours and 30 minutes. (10:45) They are only getting 2 stars because Miguel the shuttle driver was very friendly and welcoming. Not to mention I had to contact them to check if my vehicle was ready for pickup (4:00pm) a dsg service should only take 2-4 hours max if they have all necessary tools. I had a friend work at this location and he told me they would take joy rides in the car before and after repairs, my trip meter was reset so I assume they had a little bit of fun before I picked it up. Side skirt of my car was also partially broken after pickup. More

Last spring we had our 03 Jetta TDI in for major service with the pre dealership conversion team. While we thought everything was taken care of at the time one very important item was missed. Last month th with the pre dealership conversion team. While we thought everything was taken care of at the time one very important item was missed. Last month the tensioner for the serpentine belt broke, which had us very confused, as that and the serpentine belt should have been done then. Turns out it was missed, and we didn't catch it. So, upon contacting the dealer thinking it was replaced, but finding out not, the service manager went above and beyond to help us get our daily runner fixed and back to us before surgery. We are very happy with this dealership, customer service is perfect, and so far the work is good. We will be back in the future. More

It took 4 days to diagnose and 5 weeks total for the job to be "done". I got there on a Friday and the engine cover was loose as they did not put it back together properly after the repair. I then had to le to be "done". I got there on a Friday and the engine cover was loose as they did not put it back together properly after the repair. I then had to leave it for the entire weekend. It was also difficult to get a response from the service advisor via phone or text which they mentioned was due to being short staffed. More