Bud Clary Auburn Volkswagen

Since I went to the wrong dealership I was treated no differently than if I had an appointment. I needed more work than expected and they were great getting it done. They even parked my car out front so differently than if I had an appointment. I needed more work than expected and they were great getting it done. They even parked my car out front so I didn’t have to walk far. He noticed I was using a cane and treated me with kindness. Thank you 😊 More

My car was in for a regular service and some additional issues with the key and Android Auto. The car was in for two weeks. The communication was very poor. Nothing proactive and not returning calls. When issues with the key and Android Auto. The car was in for two weeks. The communication was very poor. Nothing proactive and not returning calls. When I picked up the car the issue with Android Auto that kept it in for longer was not resolved and actually made slightly worse as it happens more often now. More

The sales people make fair market value offers for new vehicles and trade-ins up front. No need to haggle. No running back and forth to sales manager. Just no silly dealer games. Great orientation to new vehicles and trade-ins up front. No need to haggle. No running back and forth to sales manager. Just no silly dealer games. Great orientation to new vehicles after purchase. We have purchased four VW’s from this dealer, and the experience has been great each time. (We live 140 miles away.) More

The staff are very nice, friendly and helpful. They helped me in a crisis. Thank you. They helped me in a crisis. Thank you. More

The service department has really stepped it up. Great advisors; particularly Myra. She was wonderful to work with. Very straight forward and super friendly. Great advisors; particularly Myra. She was wonderful to work with. Very straight forward and super friendly. More

Excellent environment. The employees were the least pushy sales people I’ve ever had the privilege of buying from. While still doing their jobs to sell vehicles, they were The employees were the least pushy sales people I’ve ever had the privilege of buying from. While still doing their jobs to sell vehicles, they were pleasantly transparent about all the numbers which enabled me to make an informed decision about my potential purchase. More

They got me in promptly, allowed me to pick the services I wanted with only a couple of recommendations, but it was a no pressure scenario which was pleasant for a change. They quoted me a fair price and di I wanted with only a couple of recommendations, but it was a no pressure scenario which was pleasant for a change. They quoted me a fair price and did a good job completing the work close to the estimate time. Big improvement over my last visit. Start to let The VW culture show through Bud Clary group and that’s a good thing especially for us long time VW owners. More

Took my car for diagnosis. It was also time to change a few things before the diagnosis was given to me they worked on other things that needed to be done TechGnosis fix end up It was also time to change a few things before the diagnosis was given to me they worked on other things that needed to be done TechGnosis fix end up being $13,000 of course not able to pay any of that now I’m out of $1 200 for the few things I want to change to my vehicle Placing additional $13,000 for the repair if I decide to make it I feel like I should have been advice first the diagnosis of repair we’re going to be that much money and then I will have to make that decision if the rest would’ve been done . I feel that they should have wait until the diagnosis was done so they could make the rest of the changes or communication I believe between both of us. More

Everyone was professional and easy to work with. They are able to answer all my question and meet my expectations. They are able to answer all my question and meet my expectations. More

Everyone one I dealt with were fantastic, had a great experience dealing with Gabe and Kevin, very efficient and friendly. I really appreciated the video updates, Gabe kept me informed of the whole proc experience dealing with Gabe and Kevin, very efficient and friendly. I really appreciated the video updates, Gabe kept me informed of the whole process of what was happening. I highly recommend purchasing a car from Bud Clary VW. More