Bud Clary Auburn Volkswagen

Such a smooth process with Michael! He was very friendly, and answered all of our questions over and over again when I needed it! And not to mention, Kevin was great in the finance depa He was very friendly, and answered all of our questions over and over again when I needed it! And not to mention, Kevin was great in the finance department, and I really feel that I can go to him with whatever kind of need I need for my car! More

We had an appointment for a tire change at 1030. We were told that we needed to order the tire beforehand, and to order it would take an hour just to get the tire. The. We were told 2 mins. It ended We were told that we needed to order the tire beforehand, and to order it would take an hour just to get the tire. The. We were told 2 mins. It ended up being 2 hours. Then another 3 hours to do the work. Even though I had told them I had to be at work at 2. I was 2 hours late for work all for a single tire to be changed. More

Yahya was so wonderful to work with in the purchase of my ID4. He was knowledgeable, conscience of my time, and so kind. I had my 9 yr old daughter with me and we were both hungry so Yahya even bought us lun ID4. He was knowledgeable, conscience of my time, and so kind. I had my 9 yr old daughter with me and we were both hungry so Yahya even bought us lunch! Above and beyond! Hands down, the best car buying experience of my life. More

Customer service sub standard. Used to be excellent- not now. Lacking follow through. Very disappointed. Used to be excellent- not now. Lacking follow through. Very disappointed. More

Super easy, amazing price, absolutely made me feel like I was buying from a friend. You have without a doubt taken the sting out of buying a car. Thanks for making this easy! was buying from a friend. You have without a doubt taken the sting out of buying a car. Thanks for making this easy! More

My car was towed there Jan 10,2023 with damage to the oil pan and had no oil in it. Finally on May 1st it was determined a total loss. Unacceptable amount of time, very very disappointed with the “service “ pan and had no oil in it. Finally on May 1st it was determined a total loss. Unacceptable amount of time, very very disappointed with the “service “ I received. More

Since I went to the wrong dealership I was treated no differently than if I had an appointment. I needed more work than expected and they were great getting it done. They even parked my car out front so differently than if I had an appointment. I needed more work than expected and they were great getting it done. They even parked my car out front so I didn’t have to walk far. He noticed I was using a cane and treated me with kindness. Thank you 😊 More

My car was in for a regular service and some additional issues with the key and Android Auto. The car was in for two weeks. The communication was very poor. Nothing proactive and not returning calls. When issues with the key and Android Auto. The car was in for two weeks. The communication was very poor. Nothing proactive and not returning calls. When I picked up the car the issue with Android Auto that kept it in for longer was not resolved and actually made slightly worse as it happens more often now. More

The sales people make fair market value offers for new vehicles and trade-ins up front. No need to haggle. No running back and forth to sales manager. Just no silly dealer games. Great orientation to new vehicles and trade-ins up front. No need to haggle. No running back and forth to sales manager. Just no silly dealer games. Great orientation to new vehicles after purchase. We have purchased four VW’s from this dealer, and the experience has been great each time. (We live 140 miles away.) More

The staff are very nice, friendly and helpful. They helped me in a crisis. Thank you. They helped me in a crisis. Thank you. More