Bud Clary Auburn Volkswagen

My car work was thorough, done on time, professional service. I will go back again. service. I will go back again. More

I went to Bud Clary VW expecting to finalize the deal on a 2024 Golf R, but I was deeply disappointed. As a 20-year Navy veteran, I was looking to purchase a new car since my current vehicle is 30 years old a 2024 Golf R, but I was deeply disappointed. As a 20-year Navy veteran, I was looking to purchase a new car since my current vehicle is 30 years old. A few days prior, Nicolas “Santiago” Enciso contacted me, asking what was holding me up from making a decision. I explained that I was waiting for my bank (NFCU) to approve my loan. He insisted that I drive the two-hour distance to the dealership, where they could help me secure financing through one of their partner banks. Once my loan was approved, my wife and I drove two hours to the dealership on a Saturday with the check in hand. Santiago and I began the paperwork, and he showed me the car. Just as things seemed to be moving forward, Kevin Bender rushed over and said, “We have a problem. We were expecting you to finance through us!” I reiterated that I had already informed Nicolas about my plan to finance through my bank, and now that my loan was approved, I had the check ready to go. Kevin then informed me that by financing through the dealership, they would earn over $1,600 in commission, and if I wanted the car, I would need to pay them that amount to make up for their "losses" from not using their financing. This was never part of the agreement I had discussed with Nicolas. I was misled into thinking everything was set, only to be faced with an unexpected and unfair demand. In the end, I had no choice but to walk away, driving the two hours back home, feeling disheartened and taken advantage of. The way they handled this situation was not only disrespectful, but it also showed me that, for them, the sale was about money, nothing else. While I understand dealerships need to make a profit, this experience was an eye-opener for me. I am sharing my story to warn others so they don’t fall victim to similar deceptive tactics. It's important to be aware of how some businesses prioritize their interests over treating customers with dignity and respect. More

I have nothing against the sales department at this dealership. I’ve had a bad experience with the service department. On my new Taos, one of the keys did not work. I have made an appointment, indicati dealership. I’ve had a bad experience with the service department. On my new Taos, one of the keys did not work. I have made an appointment, indicating that I would wait while the car serviced. I was told it would take up to two hours. After 2 1/2 hours I asked about Progress and was told that it was still being diagnosed and information was being sent to Germany and they were waiting for a response. Because I had to leave for another appointment, I took the car and waited about a week for a response from the service department. I was called and told that a key was now available ,Nothing was said about Germany or diagnosing the car. I took the car in and waited another hour plus for the key to be activated. My main complaint is that I was not given correct information about the process Replacing a key fob should not take 3 to 4 hours of the customers time. More

So we traded in our 4runner which we loved so much to get a new car. We loved the atlas. We purchased a 2021 that was a lease vehicle for this dealership and also was maintained by this dealership. Less then a new car. We loved the atlas. We purchased a 2021 that was a lease vehicle for this dealership and also was maintained by this dealership. Less then two weeks in the car would surge and shut down. We scheduled it to get fixed and then were asked to reschedule due to short staffing. The car has now been in three seperate times for days on end each time being asked to pay for the repairs. The car would shut down going highway speeds and also shut off while crossing lanes of traffic. My wife mind you is seven months pregnant. Last week I went to the dealership and asked for a manager and spoke with Oscar. I told him we want a different vehicle or our money back. He ensured me that they would take care of us and made an appointment on Saturday. On saturday we showed up to the appointment and they didnt even offer to pay off our loan or give us a vehicle. They offered us a vehicle at sticker price and us eat the additional cost and also the fees again to buy a different vehicle from them. Oscar admitted to having no power on the manor and also didnt even prepare anything knowing we were coming. He also told me he would call monday with answers from the gm. Well i called and oscar isnt even working nor was the gm even in the store. No respect and no integrity. I have also now been to the store four seperate times with endless phone calls with no resolution. Also told me he cant help me if i dont take this down More

I was very impressed by the warm professionalism exhibited by the members of the sales and support team who assisted me with my purchase. Andrew, Loren and the rest of the folks worked hard, and ple exhibited by the members of the sales and support team who assisted me with my purchase. Andrew, Loren and the rest of the folks worked hard, and pleasantly, to make sure I had everything I needed to drive my new car home. More

I found a used Dodge Durango SRT on Bud Clay's website & contacted the Dealership about a possible purchase. Nicolas Enciso was very helpful & assisted me with my purchase. I am very pleased with my purchas contacted the Dealership about a possible purchase. Nicolas Enciso was very helpful & assisted me with my purchase. I am very pleased with my purchase & would recommend that anybody looking for a nice car should contact him. More

Andrew was awesome. Very knowledge and friendly. He made the process very simply. He was transparent and told us all of our options without being pushy at all. Great e Very knowledge and friendly. He made the process very simply. He was transparent and told us all of our options without being pushy at all. Great experience More

Purchased a used 23' Tiguan yesterday. Jack Dorn did a very good job with the sale. He met our expectations for the sale and got it done quickly. Got a good deal the the car and this made Jack Dorn did a very good job with the sale. He met our expectations for the sale and got it done quickly. Got a good deal the the car and this made my wife very happy. We had shopped other dealers that day for Toyota and Subaru. I was a little shocked to get into new cars at these other dealers that were not clean inside or washed on the outside. No fuel in the tank for a test drive. The used cars we looked at were worse! At Bud Clary, the car was clean, presented great and appeared as new even though it was a used car. It even had fuel in it for a test drive! nicely done. More