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Bud Clary Auburn Hyundai

Auburn, WA

Overview
Employees
Reviews
Vehicles
4.0
184 Reviews
Welcome to the Auburn Hyundai website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Hyundai car, truck, or SUV you will find it here. We have helped many customers in or near Auburn, Tacoma, Renton, Kent, Federal Way, Fife, Bonney Lake, Maple Valley, Sumner, Milton and Covington find the Hyundai of their dreams!
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2807 Auburn Way N

Auburn, WA

98002

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Showing 184 reviews

September 09, 2015

Love the car but the service was the worst. I love the car but the customer service was the worst I have ever experienced.I am extremely unhappy with my interactions with the salesman and his ma More

by CATHIEDQST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rodriguez, manager Scott
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August 01, 2015

Wonderful! We spoke with David before coming to the dealership and everything we spoke of on the phone was the same as when we arrived. David was kind and courte More

by BARNSTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Huber
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July 31, 2015

Delighted I was really happy with my experience buying a new car from Keith. I enjoyed his sense of humor and his ability to put me at ease. I never felt pressu More

by xtall68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
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July 29, 2015

Great sales department. Great people to work with on buying a vehicle. They were helpful and knew a lot about the vehicles I asked about. They were not pushy and did not make More

by CHADCONWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodrigues
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July 18, 2015

very happy customer Had a wonderful experience buying my first car. Fully satisfied with the service and price. Got all our questions answered, additional features on the More

by S.KEYRAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Rogers
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July 14, 2015

Excellent I had a wonderful time dealing with Liz and the manager Scott. They were very courteous and showed concern for my time. I would recommend both the dea More

by TUONODIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Powers, Scott Reitz
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July 14, 2015

Outstanding . I will recommend Tom Matson to all of my friends and family. The people were knowledgeable, friendly, helpful and unbelievably willing to work with More

by ALESIA.JONES.ROBINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have been raving on Tia and her customer service....I have purchased sever times in my lifetime and Tia is rater by far the best sales person I have encountered. She needs a raise. Great job Tia
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May 31, 2015

New car purchase Out salesman David Huber was new but very attentive and knowledgeable. The prices were clearly marked on the cars but not the special sale prices. More

by bud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Huber
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August 20, 2014

Horrible dealership...Rude...Mike Powers is unprofessional This dealership lies and will falsify information to not have to honor the vehicle warranty. Mike Powers is a rude unprofessional and couldn't manage More

by tddobrien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Powers
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Sep 05, 2014 -

Bud Clary Auburn Hyundai responded

While some of Mr. Obrien’s comments represent a personal attack against one of our employees combined with disparaging remarks against the business practices and integrity of the dealership, both which serve no purpose, we still appreciate the balance of Mr. Obrien’s feedback and will respond to his main points. While we strive to fix every vehicle right the first time we are not perfect and regret that this customer has had to return once to the dealership to address the same complaint. Engine noises can be a challenge and frustration for both our customers and for the dealership to make sure that we are identifying the same sound. It is important to note the following: 1. The customer has not been out of pocket for service repairs one cent at our dealership. This is a testament to the factory warranty afforded to Hyundai customers. It truly is the best warranty in America. 2. Tom Matson Auburn Hyundai as the dealer and Hyundai Motor America as the factory are more than happy to honor any items covered by the factory warranty. 3. It was at this customer’s request that the dealership keep the vehicle for an extended number of days and drive the vehicle the number of miles put on the car in an attempt to replicate the customer’s complaint. 4. While we disagree with this customer’s claim that we have not responded to his queries, I would ask that he copy our General Manager, Corey Forsberg at coreyf@matsondodge.com with all future emails on this issue so that he can remain in the loop. 5. The manual for this customer‘s vehicle states that “Your new vehicle is designed to use only unleaded fuel having a pump octane of 87 or higher.” The manual states further that the factory “recommends that you use good quality gasolines treated with detergent additives such as TOP TIER Detergent Gasoline…(www.toptiergas.com)”. There is also a technical service bulletin that now approves and recommends Hyundai Fuel System Cleaner Plus. This information has been provided to the customer. 6. Based on our findings thus far, it is our position that Mr. Obrien’s vehicle is operating normally. We look forward to the results of an examination yet to occur by a Hyundai Field Engineer. In the end, one of our core objectives is to satisfactorily address the concerns of our customers. In this particular case, we are still waiting for the outcome of our request to have a Hyundai Field Service Engineer examine the vehicle. If the steps in this process are unfolding in a direction or speed that is not satisfactory to this customer, we would be happy to arrange for another Hyundai dealer in the area to provide a second unbiased opinion on this vehicle at our cost for one hour diagnosis time.

November 02, 2013

Absolutely the best customer service, best friendly atmosphere, and best of all people to work with and plently of compassionate attitudes that I did not receive from where I was in bremerton More

by jamis0n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kate anderson, robert littleton, tera
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