Bud Clary Auburn Chrysler Dodge Jeep Ram

Bad Experience This is our 3rd vehicle we have bought or leased from Tom Matson. When we were purchasing the vehicle we asked for different tires and wheels, runnin This is our 3rd vehicle we have bought or leased from Tom Matson. When we were purchasing the vehicle we asked for different tires and wheels, running boards and a tonneau cover. We were very specific with the sales person that we would be using the vehicle to haul a fifth wheel and that we wanted the tonneau cover that would accommodate this. The only tonneau cover that will accommodate this is the Mopar (dealer) cover. My husband took the vehicle to Tom Matson for two days to have the accessories put on the vehicle. Total joke. Tires/wheels - WRONG. Running boards - WRONG. Tonneau cover - you guessed it WRONG! In order to put the new tires/wheels on Les Schwab had to put a lift kit in. Getting the idea here - NOT DONE. My husband came home and had to do the wheel alignment AFTER we got the right tires/wheels put on. We still don't have the paperwork from Les Schwab on the new tires/wheels. We went into the dealership and talked to Brian. Customer service - nonexistent. We paid over $70,000 for a vehicle and you would think we purchased a smart car. My lease on my 2013 Grande Cherokee is up in January 2016. If Tom Matson would have treated us right, we would be back in there for a fourth time. I can tell you that is not going to happen. When talking to Brian he said my future business was not to be used with the truck debacle....really? I work in customer service and sometimes it's about asking yourself if a $500 difference is really worth losing future business over or us sending references because we had a great experience. Bad on you Tom Matson, you can be sure we will not be back - you must realize you are not the only dealer in town selling your product. More

Impressive group of people, A+++ Service Once again your service department rescued me; I had a narrow window between my sales calls and they were able to accommodate and get me back on the Once again your service department rescued me; I had a narrow window between my sales calls and they were able to accommodate and get me back on the road in time for my next appointment. While I was waiting I thought I would check out the new line up in the Mopar division and as always Dan Schneider was there to answer all my questions and explain the differences to me in layman's terms so I could understand. Thank you all, my hats off to you! More

good job Bill helped us out a lot. We had to come in for engine light coming on for 2nd time. They checked everything again and could not find anything. Did sa Bill helped us out a lot. We had to come in for engine light coming on for 2nd time. They checked everything again and could not find anything. Did say maybe fuel pump but recommend not changing it due to the fact they did not know for sure. I appreciate the fact that you can go somewhere and you are not forced to something when the company does nit know for sure. That is a respectable company and a employee. Good job.?? More

Amazing Experience ! The whole buying experience was great !! Yes, like always, it took awhile, but not once did I catch myself looking at my watch. John , our sales perso The whole buying experience was great !! Yes, like always, it took awhile, but not once did I catch myself looking at my watch. John , our sales person, and Bob in finance, were wonderful .. We ended up buying a Jeep Grand Cherokee with everything we had on our wish list .. We will highly reccomend Tom Matson dealership to everyone... Thanks Again John and Bob !! More

Dodge deal We had a great experience w/ our salesman Darryl. He worked extra hard to help us get into a new car and made us feel very comfortable and informed ab We had a great experience w/ our salesman Darryl. He worked extra hard to help us get into a new car and made us feel very comfortable and informed about our options. Enviornment was friendly and clean. Matter of fact this was the only dealership we had gone to where there was a kiddie corner, my daughter loved it. We really appreciated Darryl's hard work and determination. More

Oil Change and Tire Rotation Such a friendly service. I really appreciate Justin. He got me In and there was not a long wait and I thank You for making my Visit to Dodge In Auburn Such a friendly service. I really appreciate Justin. He got me In and there was not a long wait and I thank You for making my Visit to Dodge In Auburn Good. More

Buying our first Hyundai We worked with Keith Rogers after seeing an advertisement for the car, and we really appreciated his manner and personality. We knew the model we wan We worked with Keith Rogers after seeing an advertisement for the car, and we really appreciated his manner and personality. We knew the model we wanted, he made wading through all the choices much easier and we would definitely go back to him. More

Customer Service: I had great Customer Service with my salesman, Eric Davis, when I purchased my 2014 Chrysler 200 a year ago. I had my 1st oil change today and the Ser I had great Customer Service with my salesman, Eric Davis, when I purchased my 2014 Chrysler 200 a year ago. I had my 1st oil change today and the Service Dept. was a Friendly environment and quick service. More

A+++++++ Staff is always friendly, no hassles, not pushy! Love that they treat you like a family member. I will never go anywhere else. They have a big selecti Staff is always friendly, no hassles, not pushy! Love that they treat you like a family member. I will never go anywhere else. They have a big selection to choose from More

Chrysler 200 S purchase. Best car buying experience around!! We visited Tom Matson Chrysler Jeep Dodge to look at a New Chrysler 200 S we seen on Auto trader. This was the only Dealer we visited because they ha We visited Tom Matson Chrysler Jeep Dodge to look at a New Chrysler 200 S we seen on Auto trader. This was the only Dealer we visited because they had the exact car with the exact options we wanted and at a price we couldn't beat anywhere else hands down. Our Salesman Daniel was awesome and very helpful he understood exactly what we were looking for and answered all our questions. This is our first new Chrysler product we have bought but defiantly not our last if they keep making cars like these. We absolutely love the car and have zero complaints out of all the vehicle purchases we have made this has defiantly been the best there was no haggle over a price they gave us an awesome price that I couldn't pass up. I give this Dealer a perfect 5 of 5 rating because of the friendly sales people and a great product. If you want to go some where to look at cars and not feel pressure go to Tom Matson Chrysler Jeep Dodge and ask for Daniel Siddall. More