Bud Brown Volkswagen

Very rude and un coperative staff, They doest listen or tried to even understand what you need. tried to even understand what you need. More

I had the pleasure of working with Jason during my recent car purchase, and I cannot recommend him highly enough. From the moment I walked into the dealership, Jason demonstrated exceptional professionalism, car purchase, and I cannot recommend him highly enough. From the moment I walked into the dealership, Jason demonstrated exceptional professionalism, deep product knowledge, and a genuine commitment to customer satisfaction. He took the time to understand my needs, patiently answered all my questions, and provided honest, transparent advice that made the entire process smooth and stress-free. His attention to detail ensured I found the perfect car. If you're looking for a car salesperson who truly prioritizes your best interests, Jason is the one to trust. More

Courteous and polite service. Estimate of time for service time was accurately communicated. Facilities clean. Estimate of time for service time was accurately communicated. Facilities clean. More

We purchased a preowned car at Bud Brown VW . Last week we went in for our first oil change. We were amazed at the smiles and warm greetings. They explained what would be done and gave us time to Last week we went in for our first oil change. We were amazed at the smiles and warm greetings. They explained what would be done and gave us time to ask questions. We had comfortable room to wait in and got reports. It was done in good time and we were on our way. It will be where we always take our car. More

We brought our vehicle in for a 20,000 mile check and oil change on October 15.We left it and they also found a tire needed to be replaced so they kept it overnight. After picked up the car the same check en change on October 15.We left it and they also found a tire needed to be replaced so they kept it overnight. After picked up the car the same check engine light was still on from when we left it. I tried call after we got home and only got vmail. Thinking it was an easy reset I finally called today and they told me there's a meter that may reset if it was missed when they were finished. Steve who spoke to today was nice enough to say he'd do it.Otherwise the next appointment available was November 15th. First we live in Western Shawnee and getting service is a pain that requires 2 people to leave one vehicle. Secondly this is our sons car who goes to KU and doesn't come home till the weekends. It's ridiculous that because somebody couldn't see a check engine light that we have to make arrangements to get back to Bud Brown for service. More

Knowable salesperson, fast and easy financing, outstanding prices. Great inventory and every option to choose from. outstanding prices. Great inventory and every option to choose from. More

Really great experience, not use to that from other dealers. Bud Brown was great. Steve in service was straight forward and no extra up sales. Just great service and quick turn around. 5 stars from me! dealers. Bud Brown was great. Steve in service was straight forward and no extra up sales. Just great service and quick turn around. 5 stars from me! More

Most recently, the Parts Department did not notify customer when the engine cover part arrived.I called weeks later and they had the part. The second lack of parts dept. notification for the owners ma customer when the engine cover part arrived.I called weeks later and they had the part. The second lack of parts dept. notification for the owners manual that was a special order by the customer. Beyond this, I have been satisfied with Brown Volkswagen. More